GP surgery in Kingston upon Thames
Fairhill Medical Practice
81 Kingston Hill, Kingston Upon Thames, KT2 7PX
Scores 15 out of 100, poor for a GP surgery in England. 69% of patients say their experience is good and 44% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 25
- Easy to get through on the phone18
- Easy to contact online24
- Good experience of getting in touch36
- Did not wait too long for the appointment36
Quality of care 8
- Patients rate the surgery as good20
- Patients got what they needed21
- Doctors and nurses listen12
- Patients trust the staff14
- Inspection rating (Good)50
- Health checks and screening done4
- Meets NHS clinical targets27
- Children vaccinated on time10
What patients say
95 patients answered the 2026 NHS survey about this surgery.
44%
find the phone easy
well below the England average (57%)
69%
say their experience is good
below the England average (77%)
+6
change since last year
2025: 63% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 44% | 57% | 55% |
| Easy to contact via website | 46% | 58% | 47% |
| Easy to contact via NHS App | 43% | 54% | 49% |
| Reception staff helpful | 81% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 42% | 31% | 36% |
| Sees preferred clinician | 23% | 42% | 48% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 69% |
| Next steps within 2 days | 96% | 93% | 93% |
| Good experience of contacting | 71% | 73% | 55% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 48% |
| Waiting time was about right | 67% | 69% | 68% |
| Remote appointment | 20% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 79% | 87% | 83% |
| Treated with care and concern | 84% | 86% | 82% |
| Considered mental wellbeing | 69% | 75% | 78% |
| Had all the information needed | 93% | 92% | 95% |
| Confidence and trust | 88% | 93% | 89% |
| Involved in decisions | 91% | 92% | 97% |
| Needs were met | 86% | 90% | 90% |
| Overall | |||
| Overall experience good | 69% | 77% | 63% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 85% |
| Supported by local services | 78% | 70% | 61% |
| Discussed managing condition | 36% | 43% | 50% |
| Agreed a care plan | 53% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 95 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 May 2022. Bank holidays may differ.
- Address
- 81 Kingston Hill, Kingston Upon Thames, KT2 7PX
- Phone
- 020 8546 1407
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Kingston PCN (a group of local surgeries that share services)
- NHS code
- H84020 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Fairfield South
- 14 Fairfield South, Kingston, KT1 2UJ · 02085461771
- Health Centre Kingston University
- Kingston University, Penrhyn Road, Kingston Upon Thames, KT1 2EE · 0208 5477204
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 10 July 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 5.6% | 15.2% |
| Diabetes | 3.1% | 7.9% |
| Asthma | 2.5% | 6.6% |
| COPD | 0.5% | 1.9% |
| Coronary heart disease | 1.1% | 3.0% |
| Depression | 4.6% | 14.3% |
| Obesity | 5.8% | 13.9% |
| Smoking | 14.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 35% | 67% |
| Cervical screening, women 50-64 | 62% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 76% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 48% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Fairhill Medical Practicethis surgery | – | 15 | 44% | 69% | Yes |
| Churchill Medical CentreKingston Upon Thames, KT2 6PG | 0.3 miles | 74 | 58% | 86% | Yes |
| Canbury & Berrylands SurgeryKingston Upon Thames, KT2 6HR | 0.6 miles | 80 | 76% | 87% | Yes |
| St Albans Medical CentreKingston Upon Thames, KT2 5HF | 0.9 miles | 55 | 74% | 78% | Yes |
| Kingston Health CentreKingston Upon Thames, KT2 5AD | 1.0 miles | 74 | 63% | 87% | Yes |
| Groves Medical CentreNew Malden, KT3 3TX | 1.0 miles | 25 | 37% | 72% | Yes |
| Hampton Wick SurgeryKingston Upon Thames, KT1 4DY | 1.3 miles | 64 | 81% | 85% | Yes |
| Roselawn SurgeryNew Malden, KT3 6AA | 1.8 miles | 46 | 59% | 74% | Yes |
| Holmwood Corner SurgeryNew Malden, KT3 6DR | 1.8 miles | 58 | 57% | 81% | Yes |
| Langley Medical PracticeSurbiton, KT6 6EZ | 1.9 miles | 91 | 77% | 90% | Yes |
Churchill Medical Centre is 0.3 miles away, scores 74 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Fairhill Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Fairhill Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8546 1407.
How do patients rate Fairhill Medical Practice?
In the 2026 NHS GP Patient Survey, 69% of patients at Fairhill Medical Practice said their overall experience was good. The England average is 77%. 44% found it easy to get through by phone (England 57%). Its GPScore is 15 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Fairhill Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Fairhill Medical Practice as Good at its last published inspection (report published 10 July 2017).
What are the opening times of Fairhill Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 May 2022. Bank holidays may differ.
How do I contact Fairhill Medical Practice?
Call 020 8546 1407. You can also book and order repeat prescriptions in the NHS App. The address is 81 Kingston Hill, Kingston Upon Thames, KT2 7PX.
Does Fairhill Medical Practice have a branch surgery?
Yes. Fairhill Medical Practice also runs Fairfield South (14 Fairfield South, Kingston, KT1 2UJ) and Health Centre Kingston University (Kingston University, Penrhyn Road, Kingston Upon Thames, KT1 2EE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Fairhill Medical Practice?
Around 23,354 patients are registered (January 2025). The surgery is part of Kingston PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.