GP surgery in Halifax
Caritas Group Practice
Woodside Surgery, Woodside Road, Boothtown, Halifax, HX3 6EL
Scores 21 out of 100, below average for a GP surgery in England. 67% of patients say their experience is good and 58% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 38
- Easy to get through on the phone42
- Easy to contact online31
- Good experience of getting in touch38
- Did not wait too long for the appointment45
Quality of care 7
- Patients rate the surgery as good16
- Patients got what they needed11
- Doctors and nurses listen36
- Patients trust the staff23
- Inspection rating (Good)50
- Health checks and screening done2
- Meets NHS clinical targets2
- Children vaccinated on time8
What patients say
91 patients answered the 2026 NHS survey about this surgery.
58%
find the phone easy
about the England average (57%)
67%
say their experience is good
well below the England average (77%)
+24
change since last year
2025: 44% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 58% | 57% | 34% |
| Easy to contact via website | 50% | 58% | 45% |
| Easy to contact via NHS App | 46% | 54% | 39% |
| Reception staff helpful | 71% | 85% | 68% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 24% |
| Sees preferred clinician | 21% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 69% |
| Next steps within 2 days | 90% | 93% | 90% |
| Good experience of contacting | 71% | 73% | 42% |
| The appointment | |||
| Offered a choice of time or day | 33% | 57% | 28% |
| Waiting time was about right | 70% | 69% | 55% |
| Remote appointment | 35% | 26% | 51% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 73% |
| Treated with care and concern | 87% | 86% | 68% |
| Considered mental wellbeing | 71% | 75% | 57% |
| Had all the information needed | 87% | 92% | 85% |
| Confidence and trust | 90% | 93% | 81% |
| Involved in decisions | 83% | 92% | 81% |
| Needs were met | 83% | 90% | 74% |
| Overall | |||
| Overall experience good | 67% | 77% | 44% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 62% |
| Supported by local services | 59% | 70% | 47% |
| Discussed managing condition | 46% | 43% | 36% |
| Agreed a care plan | 16% | 46% | 20% |
Green means at least 2 points better than England, red at least 2 points worse. With about 91 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 May 2023. Bank holidays may differ.
- Address
- Woodside Surgery, Woodside Road, Boothtown, Halifax, HX3 6EL
- Phone
- 01422 557711
- [email protected]
- Website
- www.caritasgp.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Halifax PCN (a group of local surgeries that share services)
- NHS code
- B84618 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Mixenden Stones Surgery (Caritas Group)
- Mixenden Stones, Halifax, HX2 8RQ
- Shelf Health Centre (Caritas Group)
- Shelf Moor Road, Halifax, HX3 7PQ
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Pram park
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.7% | 15.2% |
| Diabetes | 8.2% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 3.1% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 21.7% | 14.3% |
| Obesity | 13.8% | 13.9% |
| Smoking | 23.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 65% | 75% |
| Blood pressure controlled (hypertension, under 80) | 54% | 68% |
| Blood pressure checked in last 5 years (45+) | 80% | 87% |
| Diabetes: blood pressure on target | 61% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 45% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Caritas Group Practicethis surgery | – | 21 | 58% | 67% | Yes |
| Lister Lane SurgeryHalifax, HX1 5AX | 0.5 miles | 8 | 43% | 63% | Yes |
| The Boulevard Medical PracticeHalifax, HX1 2ES | 0.9 miles | 22 | 44% | 72% | Yes |
| Beechwood Medical CentreHalifax, HX2 8AL | 1.1 miles | 47 | 74% | 75% | Yes |
| Plane Trees Group PracticeHalifax, HX2 0QL | 1.1 miles | 70 | 74% | 83% | Yes |
| King Cross PracticeHalifax, HX1 3LW | 1.2 miles | 33 | 36% | 87% | Yes |
| Spring Hall Group PracticeHalifax, HX1 4JG | 1.2 miles | 10 | 29% | 58% | Yes |
| Keighley Road SurgeryHalifax, HX2 9LL | 2.0 miles | 4 | 33% | 47% | Yes |
| The Northolme PracticeHalifax, HX3 8AF | 2.4 miles | 65 | 55% | 86% | Yes |
| Station Road SurgerySowerby Bridge, HX6 3AB | 2.4 miles | 23 | 46% | 61% | Yes |
Beechwood Medical Centre is 1.1 miles away, scores 47 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Caritas Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Caritas Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01422 557711.
How do patients rate Caritas Group Practice?
In the 2026 NHS GP Patient Survey, 67% of patients at Caritas Group Practice said their overall experience was good. The England average is 77%. 58% found it easy to get through by phone (England 57%). Its GPScore is 21 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Caritas Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Caritas Group Practice as Good at its last published inspection (report published 18 July 2023).
What are the opening times of Caritas Group Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 May 2023. Bank holidays may differ.
How do I contact Caritas Group Practice?
Call 01422 557711 or visit its website, www.caritasgp.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Woodside Surgery, Woodside Road, Boothtown, Halifax, HX3 6EL.
Does Caritas Group Practice have a branch surgery?
Yes. Caritas Group Practice also runs Mixenden Stones Surgery (Caritas Group) (Mixenden Stones, Halifax, HX2 8RQ) and Shelf Health Centre (Caritas Group) (Shelf Moor Road, Halifax, HX3 7PQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Caritas Group Practice?
Around 8,320 patients are registered (January 2025). The surgery is part of North Halifax PCN, a group of local surgeries that share staff and services, in the West Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.