GP surgery in Gainsborough
Caskgate Street Surgery
Elswitha Hall, 3 Caskgate Street, Gainsborough, DN21 2DJ
Scores 18 out of 100, poor for a GP surgery in England. 72% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 21
- Easy to get through on the phone28
- Easy to contact online52
- Good experience of getting in touch13
- Did not wait too long for the appointment30
Quality of care 17
- Patients rate the surgery as good26
- Patients got what they needed43
- Doctors and nurses listen33
- Patients trust the staff20
- Inspection rating (Good)50
- Health checks and screening done6
- Meets NHS clinical targets20
- Children vaccinated on time11
What patients say
131 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
72%
say their experience is good
below the England average (77%)
+14
change since last year
2025: 58% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 35% |
| Easy to contact via website | 59% | 58% | 56% |
| Easy to contact via NHS App | 51% | 54% | 34% |
| Reception staff helpful | 77% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 33% |
| Sees preferred clinician | 23% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 71% |
| Next steps within 2 days | 90% | 93% | 85% |
| Good experience of contacting | 60% | 73% | 58% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 30% |
| Waiting time was about right | 65% | 69% | 62% |
| Remote appointment | 26% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 84% |
| Treated with care and concern | 86% | 86% | 89% |
| Considered mental wellbeing | 65% | 75% | 76% |
| Had all the information needed | 89% | 92% | 91% |
| Confidence and trust | 89% | 93% | 93% |
| Involved in decisions | 96% | 92% | 93% |
| Needs were met | 90% | 90% | 90% |
| Overall | |||
| Overall experience good | 72% | 77% | 58% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 69% |
| Supported by local services | 60% | 70% | 60% |
| Discussed managing condition | 44% | 43% | 32% |
| Agreed a care plan | 36% | 46% | 24% |
Green means at least 2 points better than England, red at least 2 points worse. With about 131 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 January 2016. Bank holidays may differ.
- Address
- Elswitha Hall, 3 Caskgate Street, Gainsborough, DN21 2DJ
- Phone
- 01427 619033
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Trent Care PCN (a group of local surgeries that share services)
- NHS code
- C83044 · NHS profile
Access and facilities
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.7% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 8.0% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 21.9% | 14.3% |
| Obesity | 18.1% | 13.9% |
| Smoking | 22.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 56% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 61% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 48% | 57% |
| Diabetes: annual foot check | 62% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Caskgate Street Surgerythis surgery | – | 18 | 50% | 72% | Yes |
| Cleveland SurgeryGainsborough, DN21 2UQ | 0.8 miles | 1 | 28% | 51% | Yes |
| North Leverton SurgeryRetford, DN22 0AB | 5.0 miles | 87 | 83% | 85% | Yes |
| Willingham-by-Stow SurgeryGainsborough, DN21 5JZ | 5.1 miles | 100 | 93% | 95% | Yes |
| Riverside Health PartnershipRetford, DN22 6FB | 8.6 miles | 36 | 45% | 73% | Yes |
| Kingfisher Family PracticeRetford, DN22 7XF | 8.8 miles | 56 | 61% | 79% | Yes |
| Crown House SurgeryRetford, DN22 7XF | 8.8 miles | 36 | 51% | 73% | Yes |
| South Axholme PracticeDoncaster, DN9 1EP | 9.0 miles | 82 | 79% | 88% | Yes |
| Kirton Lindsey and Scotter SurgeryGainsborough, DN21 4PQ | 9.2 miles | 28 | 46% | 73% | Yes |
| The Ingham SurgeryLincoln, LN1 2XF | 9.3 miles | 100 | 99% | 98% | Yes |
North Leverton Surgery is 5.0 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Caskgate Street Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Caskgate Street Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01427 619033.
How do patients rate Caskgate Street Surgery?
In the 2026 NHS GP Patient Survey, 72% of patients at Caskgate Street Surgery said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 18 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Caskgate Street Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Caskgate Street Surgery as Good at its last published inspection (report published 12 November 2024).
What are the opening times of Caskgate Street Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 January 2016. Bank holidays may differ.
How do I contact Caskgate Street Surgery?
Call 01427 619033. You can also book and order repeat prescriptions in the NHS App. The address is Elswitha Hall, 3 Caskgate Street, Gainsborough, DN21 2DJ.
How many patients are registered at Caskgate Street Surgery?
Around 12,201 patients are registered (January 2025). The surgery is part of Trent Care PCN, a group of local surgeries that share staff and services, in the Lincolnshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.