GP surgery in North West Leicestershire
Castle Donington Surgery
53 Borough Street, Castle Donington, Derby, DE74 2LB
Scores 12 out of 100, poor for a GP surgery in England. 63% of patients say their experience is good and 44% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 7
- Easy to get through on the phone18
- Easy to contact online23
- Good experience of getting in touch8
- Did not wait too long for the appointment7
Quality of care 22
- Patients rate the surgery as good9
- Patients got what they needed30
- Doctors and nurses listen16
- Patients trust the staff27
- Inspection rating (Good)50
- Health checks and screening done76
- Meets NHS clinical targets46
- Children vaccinated on time83
What patients say
111 patients answered the 2026 NHS survey about this surgery.
43%
find the phone easy
well below the England average (57%)
63%
say their experience is good
well below the England average (77%)
-19
change since last year
2025: 81% · 2026: 63%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 43% | 57% | 39% |
| Easy to contact via website | 46% | 58% | 29% |
| Easy to contact via NHS App | 48% | 54% | 48% |
| Reception staff helpful | 68% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 27% |
| Sees preferred clinician | 29% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 60% | 84% | 81% |
| Next steps within 2 days | 91% | 93% | 97% |
| Good experience of contacting | 55% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 41% | 57% | 54% |
| Waiting time was about right | 51% | 69% | 72% |
| Remote appointment | 24% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 96% |
| Treated with care and concern | 82% | 86% | 97% |
| Considered mental wellbeing | 75% | 75% | 81% |
| Had all the information needed | 90% | 92% | 95% |
| Confidence and trust | 90% | 93% | 97% |
| Involved in decisions | 95% | 92% | 97% |
| Needs were met | 88% | 90% | 95% |
| Overall | |||
| Overall experience good | 63% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 79% |
| Supported by local services | 75% | 70% | 65% |
| Discussed managing condition | 46% | 43% | 47% |
| Agreed a care plan | 52% | 46% | 33% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:15am to 6:30pm |
| Tuesday | 8:15am to 6:30pm |
| Wednesday | 8:15am to 6:30pm |
| Thursday | 8:15am to 6:30pm |
| Friday | 8:15am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 April 2017. Bank holidays may differ.
- Address
- 53 Borough Street, Castle Donington, Derby, DE74 2LB
- Phone
- 01332 856050
- [email protected]
- Website
- www.castledoningtonsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North West Leicestershire PCN (a group of local surgeries that share services)
- NHS code
- C82007 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 12 March 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.5% | 15.2% |
| Diabetes | 7.2% | 7.9% |
| Asthma | 8.6% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 11.8% | 14.3% |
| Obesity | 14.1% | 13.9% |
| Smoking | 11.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Castle Donington Surgerythis surgery | – | 12 | 44% | 63% | Yes |
| Orchard SurgeryDerby, DE74 2EL | 2.5 miles | 99 | 97% | 98% | Yes |
| Manor House SurgeryLoughborough, LE12 9UJ | 3.9 miles | 97 | 95% | 95% | Yes |
| Melbourne & Chellaston Medical PracticeDerby, DE73 8EF | 4.1 miles | 8 | 16% | 55% | Yes |
| Lister House ChellastonDerby, DE73 6SW | 4.4 miles | 1 | 16% | 40% | – |
| The Moir Medical CentreNottingham, NG10 1QQ | 4.7 miles | 54 | 53% | 79% | Yes |
| College Street Medical PracticeNottingham, NG10 4NP | 4.8 miles | 3 | 36% | 48% | Yes |
| The Aitune Medical PracticeNottingham, NG10 1RY | 4.9 miles | 59 | 43% | 82% | Yes |
| West Park SurgeryNottingham, NG10 1RY | 4.9 miles | 50 | 40% | 80% | Yes |
| Overdale Medical PracticeDerby, DE72 3HG | 5.1 miles | 44 | 49% | 84% | Yes |
Orchard Surgery is 2.5 miles away, scores 99 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Castle Donington Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Castle Donington Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01332 856050.
How do patients rate Castle Donington Surgery?
In the 2026 NHS GP Patient Survey, 63% of patients at Castle Donington Surgery said their overall experience was good. The England average is 77%. 44% found it easy to get through by phone (England 57%). Its GPScore is 12 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Castle Donington Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Castle Donington Surgery as Good at its last published inspection (report published 12 March 2018).
What are the opening times of Castle Donington Surgery?
Reception is open Monday 8:15am to 6:30pm, Tuesday 8:15am to 6:30pm, Wednesday 8:15am to 6:30pm, Thursday 8:15am to 6:30pm, Friday 8:15am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 April 2017. Bank holidays may differ.
How do I contact Castle Donington Surgery?
Call 01332 856050 or visit its website, www.castledoningtonsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 53 Borough Street, Castle Donington, Derby, DE74 2LB.
How many patients are registered at Castle Donington Surgery?
Around 10,614 patients are registered (January 2025). The surgery is part of North West Leicestershire PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.