GP surgery in North West Leicestershire
Orchard Surgery
Dragwell, Kegworth, Derby, DE74 2EL
Scores 99 out of 100, excellent for a GP surgery in England. 98% of patients say their experience is good and 97% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 98
- Easy to get through on the phone99
- Easy to contact online61
- Good experience of getting in touch98
- Did not wait too long for the appointment99
Quality of care 99
- Patients rate the surgery as good99
- Patients got what they needed94
- Doctors and nurses listen94
- Patients trust the staff91
- Inspection rating (Good)50
- Health checks and screening done82
- Meets NHS clinical targets92
- Children vaccinated on time92
What patients say
125 patients answered the 2026 NHS survey about this surgery.
97%
find the phone easy
well above the England average (57%)
98%
say their experience is good
well above the England average (77%)
+3
change since last year
2025: 95% · 2026: 98%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 97% | 57% | 89% |
| Easy to contact via website | 63% | 58% | 55% |
| Easy to contact via NHS App | 66% | 54% | 60% |
| Reception staff helpful | 96% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 14% | 31% | 31% |
| Sees preferred clinician | 69% | 42% | 58% |
| What happened when they got in touch | |||
| Knew what would happen next | 97% | 84% | 96% |
| Next steps within 2 days | 94% | 93% | 94% |
| Good experience of contacting | 96% | 73% | 92% |
| The appointment | |||
| Offered a choice of time or day | 79% | 57% | 66% |
| Waiting time was about right | 96% | 69% | 89% |
| Remote appointment | 12% | 26% | 11% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 97% |
| Treated with care and concern | 96% | 86% | 98% |
| Considered mental wellbeing | 90% | 75% | 78% |
| Had all the information needed | 96% | 92% | 99% |
| Confidence and trust | 98% | 93% | 99% |
| Involved in decisions | 95% | 92% | 97% |
| Needs were met | 98% | 90% | 94% |
| Overall | |||
| Overall experience good | 98% | 77% | 95% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 91% |
| Supported by local services | 82% | 70% | 96% |
| Discussed managing condition | 50% | 43% | 54% |
| Agreed a care plan | 66% | 46% | 62% |
Green means at least 2 points better than England, red at least 2 points worse. With about 125 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 March 2026. Bank holidays may differ.
- Address
- Dragwell, Kegworth, Derby, DE74 2EL
- Phone
- 01509 672419
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Rushcliffe PCN (a group of local surgeries that share services)
- NHS code
- C82040 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Orchard Surgery (Gotham)
- Nottingham Road, Gotham, Nottingham, NG11 0HE · 01159 830011
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 30 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.3% | 15.2% |
| Diabetes | 5.9% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 12.9% | 14.3% |
| Obesity | 13.3% | 13.9% |
| Smoking | 9.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 83% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Orchard Surgerythis surgery | – | 99 | 97% | 98% | Yes |
| Castle Donington SurgeryDerby, DE74 2LB | 2.5 miles | 12 | 44% | 63% | Yes |
| Village Health GroupLoughborough, LE12 6JG | 4.2 miles | 88 | 62% | 87% | Yes |
| Dishley Grange Medical PracticeLoughborough, LE11 4RZ | 4.3 miles | 0 | 20% | 43% | Yes |
| The Moir Medical CentreNottingham, NG10 1QQ | 4.3 miles | 54 | 53% | 79% | Yes |
| Manor House SurgeryLoughborough, LE12 9UJ | 4.4 miles | 97 | 95% | 95% | Yes |
| The Aitune Medical PracticeNottingham, NG10 1RY | 4.5 miles | 59 | 43% | 82% | Yes |
| West Park SurgeryNottingham, NG10 1RY | 4.5 miles | 50 | 40% | 80% | Yes |
| Field Street SurgeryLoughborough, LE12 9AL | 4.5 miles | 67 | 76% | 76% | Yes |
| College Street Medical PracticeNottingham, NG10 4NP | 4.7 miles | 3 | 36% | 48% | Yes |
Common questions
Is Orchard Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Orchard Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01509 672419.
How do patients rate Orchard Surgery?
In the 2026 NHS GP Patient Survey, 98% of patients at Orchard Surgery said their overall experience was good. The England average is 77%. 97% found it easy to get through by phone (England 57%). Its GPScore is 99 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Orchard Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Orchard Surgery as Good at its last published inspection (report published 30 August 2016).
What are the opening times of Orchard Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 March 2026. Bank holidays may differ.
How do I contact Orchard Surgery?
Call 01509 672419. You can also book and order repeat prescriptions in the NHS App. The address is Dragwell, Kegworth, Derby, DE74 2EL.
Does Orchard Surgery have a branch surgery?
Yes. Orchard Surgery also runs Orchard Surgery (Gotham) (Nottingham Road, Gotham, Nottingham, NG11 0HE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Orchard Surgery?
Around 9,209 patients are registered (January 2025). The surgery is part of Rushcliffe PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.