GP surgery in Long Eaton
West Park Surgery
Midland Street, Long Eaton, Nottingham, NG10 1RY
Scores 50 out of 100, average for a GP surgery in England. 80% of patients say their experience is good and 40% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 25
- Easy to get through on the phone14
- Easy to contact online50
- Good experience of getting in touch26
- Did not wait too long for the appointment42
Quality of care 82
- Patients rate the surgery as good54
- Patients got what they needed82
- Doctors and nurses listen36
- Patients trust the staff44
- Inspection rating (Outstanding)98
- Health checks and screening done92
- Meets NHS clinical targets98
- Children vaccinated on time95
What patients say
89 patients answered the 2026 NHS survey about this surgery.
40%
find the phone easy
well below the England average (57%)
80%
say their experience is good
above the England average (77%)
+11
change since last year
2025: 69% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 40% | 57% | 39% |
| Easy to contact via website | 58% | 58% | 25% |
| Easy to contact via NHS App | 47% | 54% | 21% |
| Reception staff helpful | 84% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 31% |
| Sees preferred clinician | 45% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 77% |
| Next steps within 2 days | 98% | 93% | 96% |
| Good experience of contacting | 67% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 40% |
| Waiting time was about right | 69% | 69% | 75% |
| Remote appointment | 24% | 26% | 35% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 79% |
| Treated with care and concern | 90% | 86% | 79% |
| Considered mental wellbeing | 73% | 75% | 59% |
| Had all the information needed | 92% | 92% | 87% |
| Confidence and trust | 93% | 93% | 82% |
| Involved in decisions | 91% | 92% | 85% |
| Needs were met | 96% | 90% | 81% |
| Overall | |||
| Overall experience good | 80% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 69% |
| Supported by local services | 69% | 70% | 50% |
| Discussed managing condition | 33% | 43% | 42% |
| Agreed a care plan | 74% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 89 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 June 2024. Bank holidays may differ.
- Address
- Midland Street, Long Eaton, Nottingham, NG10 1RY
- Phone
- 0115 855 4200
- [email protected]
- Website
- www.westparksurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Erewash PCN (a group of local surgeries that share services)
- NHS code
- C81083 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Park View
- Cranfleet Way, Long Eaton, Nottingham, NG10 3RJ
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 31 January 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.1% | 15.2% |
| Diabetes | 6.9% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 14.5% | 14.3% |
| Obesity | 17.2% | 13.9% |
| Smoking | 13.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 86% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| West Park Surgerythis surgery | – | 50 | 40% | 80% | Yes |
| The Aitune Medical PracticeNottingham, NG10 1RY | under 0.1 miles | 59 | 43% | 82% | Yes |
| The Moir Medical CentreNottingham, NG10 1QQ | 0.2 miles | 54 | 53% | 79% | Yes |
| College Street Medical PracticeNottingham, NG10 4NP | 0.5 miles | 3 | 36% | 48% | Yes |
| Adam House Medical CentreNottingham, NG10 5HZ | 1.7 miles | 50 | 54% | 69% | Yes |
| Chilwell Valley and Meadows PracticeNottingham, NG9 4ET | 2.0 miles | 32 | 50% | 76% | Yes |
| Saxon Cross SurgeryNottingham, NG9 8DA | 2.0 miles | 9 | 46% | 63% | Yes |
| The Linden Medical GroupNottingham, NG9 8DA | 2.0 miles | 4 | 33% | 59% | Yes |
| Hickings Lane Medical CentreNottingham, NG9 8PN | 2.4 miles | 32 | 50% | 71% | Yes |
| Bramcote SurgeryNottingham, NG9 3HF | 2.6 miles | 52 | 77% | 73% | Yes |
Common questions
Is West Park Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), West Park Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0115 855 4200.
How do patients rate West Park Surgery?
In the 2026 NHS GP Patient Survey, 80% of patients at West Park Surgery said their overall experience was good. The England average is 77%. 40% found it easy to get through by phone (England 57%). Its GPScore is 50 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for West Park Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated West Park Surgery as Outstanding at its last published inspection (report published 31 January 2018).
What are the opening times of West Park Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 June 2024. Bank holidays may differ.
How do I contact West Park Surgery?
Call 0115 855 4200 or visit its website, www.westparksurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Midland Street, Long Eaton, Nottingham, NG10 1RY.
Does West Park Surgery have a branch surgery?
Yes. West Park Surgery also runs Park View (Cranfleet Way, Long Eaton, Nottingham, NG10 3RJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at West Park Surgery?
Around 16,748 patients are registered (January 2025). The surgery is part of Erewash PCN, a group of local surgeries that share staff and services, in the Derby and Derbyshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.