GP surgery in Loughborough
Charnwood Medical Group
Rosebery Health Centre, Rosebery Street, Loughborough, LE11 5DX
Scores 15 out of 100, poor for a GP surgery in England. 74% of patients say their experience is good and 46% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 8
- Easy to get through on the phone22
- Easy to contact online35
- Good experience of getting in touch9
- Did not wait too long for the appointment4
Quality of care 29
- Patients rate the surgery as good34
- Patients got what they needed8
- Doctors and nurses listen38
- Patients trust the staff46
- Inspection rating (Not rated)–
- Health checks and screening done18
- Meets NHS clinical targets98
- Children vaccinated on time100
What patients say
100 patients answered the 2026 NHS survey about this surgery.
46%
find the phone easy
well below the England average (57%)
74%
say their experience is good
below the England average (77%)
+1
change since last year
2025: 73% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 46% | 57% | 45% |
| Easy to contact via website | 52% | 58% | 63% |
| Easy to contact via NHS App | 43% | 54% | 54% |
| Reception staff helpful | 78% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 21% |
| Sees preferred clinician | 22% | 42% | 39% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 73% |
| Next steps within 2 days | 77% | 93% | 85% |
| Good experience of contacting | 56% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 40% | 57% | 34% |
| Waiting time was about right | 46% | 69% | 64% |
| Remote appointment | 23% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 88% |
| Treated with care and concern | 81% | 86% | 87% |
| Considered mental wellbeing | 74% | 75% | 70% |
| Had all the information needed | 93% | 92% | 94% |
| Confidence and trust | 93% | 93% | 94% |
| Involved in decisions | 90% | 92% | 95% |
| Needs were met | 82% | 90% | 92% |
| Overall | |||
| Overall experience good | 74% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 55% | 79% | 76% |
| Supported by local services | 47% | 70% | 51% |
| Discussed managing condition | 23% | 43% | 35% |
| Agreed a care plan | 15% | 46% | 65% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 May 2024. Bank holidays may differ.
- Address
- Rosebery Health Centre, Rosebery Street, Loughborough, LE11 5DX
- Phone
- 01509 324115
- [email protected]
- Website
- www.charnwoodcommunitymedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Beacon (Charnwood) PCN (a group of local surgeries that share services)
- NHS code
- C82041 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Beaumont Road Surgery
- 4 Beaumont Road, Shelthorpe, Loughborough, LE11 2JB
- Forest Edge Medical Centre
- Old Ashby Road, Loughborough, LE11 4PQ
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.1% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 13.2% | 14.3% |
| Obesity | 13.2% | 13.9% |
| Smoking | 13.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Charnwood Medical Groupthis surgery | – | 15 | 46% | 74% | Yes |
| Woodbrook Medical CentreLoughborough, LE11 1NH | 0.5 miles | 4 | 30% | 66% | Yes |
| Bridge Street Medical PracticeLoughborough, LE11 1NQ | 0.6 miles | 22 | 36% | 75% | Yes |
| Campus View Medical CentreLoughborough, LE11 3TU | 0.7 miles | 66 | 81% | 85% | Yes |
| Pinfold Medical PracticeLoughborough, LE11 1DQ | 0.7 miles | 11 | 33% | 72% | Yes |
| Park View SurgeryLoughborough, LE11 2AG | 0.8 miles | 68 | 45% | 90% | Yes |
| Dishley Grange Medical PracticeLoughborough, LE11 4RZ | 0.9 miles | 0 | 20% | 43% | Yes |
| Forest House SurgeryLoughborough, LE12 9DF | 2.8 miles | 86 | 60% | 89% | Yes |
| Field Street SurgeryLoughborough, LE12 9AL | 3.0 miles | 67 | 76% | 76% | Yes |
| Quorn Medical CentreLoughborough, LE12 8BP | 3.0 miles | 92 | 80% | 95% | Yes |
Campus View Medical Centre is 0.7 miles away, scores 66 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Charnwood Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Charnwood Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01509 324115.
How do patients rate Charnwood Medical Group?
In the 2026 NHS GP Patient Survey, 74% of patients at Charnwood Medical Group said their overall experience was good. The England average is 77%. 46% found it easy to get through by phone (England 57%). Its GPScore is 15 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What are the opening times of Charnwood Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 May 2024. Bank holidays may differ.
How do I contact Charnwood Medical Group?
Call 01509 324115 or visit its website, www.charnwoodcommunitymedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Rosebery Health Centre, Rosebery Street, Loughborough, LE11 5DX.
Does Charnwood Medical Group have a branch surgery?
Yes. Charnwood Medical Group also runs Beaumont Road Surgery (4 Beaumont Road, Shelthorpe, Loughborough, LE11 2JB) and Forest Edge Medical Centre (Old Ashby Road, Loughborough, LE11 4PQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Charnwood Medical Group?
Around 12,981 patients are registered (January 2025). The surgery is part of Beacon (Charnwood) PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.