GP surgery in Loughborough
Dishley Grange Medical Practice
32 Maxwell Drive, Gorse Covert, Loughborough, LE11 4RZ
Scores 0 out of 100, poor for a GP surgery in England. 43% of patients say their experience is good and 20% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 0
- Easy to get through on the phone1
- Easy to contact online0
- Good experience of getting in touch0
- Did not wait too long for the appointment1
Quality of care 0
- Patients rate the surgery as good0
- Patients got what they needed0
- Doctors and nurses listen1
- Patients trust the staff0
- Inspection rating (Not rated)–
- Health checks and screening done17
- Meets NHS clinical targets46
- Children vaccinated on time26
What patients say
83 patients answered the 2026 NHS survey about this surgery.
20%
find the phone easy
well below the England average (57%)
43%
say their experience is good
well below the England average (77%)
-1
change since last year
2025: 45% · 2026: 43%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 20% | 57% | 17% |
| Easy to contact via website | 13% | 58% | 13% |
| Easy to contact via NHS App | 17% | 54% | 22% |
| Reception staff helpful | 72% | 85% | 65% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 19% |
| Sees preferred clinician | 8% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 53% | 84% | 64% |
| Next steps within 2 days | 100% | 93% | 83% |
| Good experience of contacting | 32% | 73% | 35% |
| The appointment | |||
| Offered a choice of time or day | 18% | 57% | 31% |
| Waiting time was about right | 40% | 69% | 53% |
| Remote appointment | 29% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 66% | 87% | 78% |
| Treated with care and concern | 65% | 86% | 80% |
| Considered mental wellbeing | 54% | 75% | 65% |
| Had all the information needed | 78% | 92% | 93% |
| Confidence and trust | 75% | 93% | 88% |
| Involved in decisions | 80% | 92% | 91% |
| Needs were met | 72% | 90% | 86% |
| Overall | |||
| Overall experience good | 43% | 77% | 44% |
| Living with a long-term condition | |||
| Confident managing conditions | 55% | 79% | 71% |
| Supported by local services | 51% | 70% | 58% |
| Discussed managing condition | 39% | 43% | 40% |
| Agreed a care plan | 54% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 83 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 October 2023. Bank holidays may differ.
- Address
- 32 Maxwell Drive, Gorse Covert, Loughborough, LE11 4RZ
- Phone
- 01509 646550
- [email protected]
- Website
- www.willowshealthcare.org
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Beacon (Charnwood) PCN (a group of local surgeries that share services)
- NHS code
- C82103 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Cross Street Surgery
- 5 Cross Street, Hathern, Loughborough, LE12 5LB
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.7% | 15.2% |
| Diabetes | 10.3% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 15.3% | 14.3% |
| Obesity | 13.5% | 13.9% |
| Smoking | 13.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Dishley Grange Medical Practicethis surgery | – | 0 | 20% | 43% | Yes |
| Charnwood Medical GroupLoughborough, LE11 5DX | 0.9 miles | 15 | 46% | 74% | Yes |
| Campus View Medical CentreLoughborough, LE11 3TU | 1.1 miles | 66 | 81% | 85% | Yes |
| Woodbrook Medical CentreLoughborough, LE11 1NH | 1.4 miles | 4 | 30% | 66% | Yes |
| Bridge Street Medical PracticeLoughborough, LE11 1NQ | 1.4 miles | 22 | 36% | 75% | Yes |
| Pinfold Medical PracticeLoughborough, LE11 1DQ | 1.6 miles | 11 | 33% | 72% | Yes |
| Park View SurgeryLoughborough, LE11 2AG | 1.8 miles | 68 | 45% | 90% | Yes |
| Forest House SurgeryLoughborough, LE12 9DF | 2.1 miles | 86 | 60% | 89% | Yes |
| Field Street SurgeryLoughborough, LE12 9AL | 2.2 miles | 67 | 76% | 76% | Yes |
| Dr SJC Clay's PracticeLoughborough, LE12 8RY | 3.8 miles | 99 | 96% | 92% | Yes |
Charnwood Medical Group is 0.9 miles away, scores 15 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Dishley Grange Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Dishley Grange Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01509 646550.
How do patients rate Dishley Grange Medical Practice?
In the 2026 NHS GP Patient Survey, 43% of patients at Dishley Grange Medical Practice said their overall experience was good. The England average is 77%. 20% found it easy to get through by phone (England 57%). Its GPScore is 0 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What are the opening times of Dishley Grange Medical Practice?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 October 2023. Bank holidays may differ.
How do I contact Dishley Grange Medical Practice?
Call 01509 646550 or visit its website, www.willowshealthcare.org. You can also book and order repeat prescriptions in the NHS App. The address is 32 Maxwell Drive, Gorse Covert, Loughborough, LE11 4RZ.
Does Dishley Grange Medical Practice have a branch surgery?
Yes. Dishley Grange Medical Practice also runs Cross Street Surgery (5 Cross Street, Hathern, Loughborough, LE12 5LB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Dishley Grange Medical Practice?
Around 7,199 patients are registered (January 2025). The surgery is part of Beacon (Charnwood) PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.