GP surgery in Shepshed
Forest House Surgery
25 Leicester Road, Shepshed, Loughborough, LE12 9DF
Scores 86 out of 100, excellent for a GP surgery in England. 89% of patients say their experience is good and 60% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 71
- Easy to get through on the phone46
- Easy to contact online76
- Good experience of getting in touch70
- Did not wait too long for the appointment82
Quality of care 96
- Patients rate the surgery as good84
- Patients got what they needed98
- Doctors and nurses listen93
- Patients trust the staff89
- Inspection rating (Good)50
- Health checks and screening done75
- Meets NHS clinical targets86
- Children vaccinated on time94
What patients say
90 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
89%
say their experience is good
well above the England average (77%)
+19
change since last year
2025: 70% · 2026: 89%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 35% |
| Easy to contact via website | 69% | 58% | 38% |
| Easy to contact via NHS App | 69% | 54% | 61% |
| Reception staff helpful | 94% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 35% |
| Sees preferred clinician | 32% | 42% | 30% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 60% |
| Next steps within 2 days | 95% | 93% | 93% |
| Good experience of contacting | 82% | 73% | 54% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 39% |
| Waiting time was about right | 83% | 69% | 56% |
| Remote appointment | 17% | 26% | 10% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 91% |
| Treated with care and concern | 97% | 86% | 87% |
| Considered mental wellbeing | 88% | 75% | 71% |
| Had all the information needed | 100% | 92% | 91% |
| Confidence and trust | 98% | 93% | 93% |
| Involved in decisions | 97% | 92% | 87% |
| Needs were met | 99% | 90% | 90% |
| Overall | |||
| Overall experience good | 89% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 81% |
| Supported by local services | 79% | 70% | 64% |
| Discussed managing condition | 27% | 43% | 43% |
| Agreed a care plan | 69% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 90 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 30 October 2024. Bank holidays may differ.
- Address
- 25 Leicester Road, Shepshed, Loughborough, LE12 9DF
- Phone
- 01509 508412
- Website
- www.foresthousesurgeryshepshed.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Beacon (Charnwood) PCN (a group of local surgeries that share services)
- NHS code
- C82064 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.9% | 15.2% |
| Diabetes | 9.4% | 7.9% |
| Asthma | 9.4% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 18.2% | 14.3% |
| Obesity | 10.2% | 13.9% |
| Smoking | 12.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Forest House Surgerythis surgery | – | 86 | 60% | 89% | Yes |
| Field Street SurgeryLoughborough, LE12 9AL | 0.4 miles | 67 | 76% | 76% | Yes |
| Dishley Grange Medical PracticeLoughborough, LE11 4RZ | 2.1 miles | 0 | 20% | 43% | Yes |
| Campus View Medical CentreLoughborough, LE11 3TU | 2.4 miles | 66 | 81% | 85% | Yes |
| Manor House SurgeryLoughborough, LE12 9UJ | 2.6 miles | 97 | 95% | 95% | Yes |
| Charnwood Medical GroupLoughborough, LE11 5DX | 2.8 miles | 15 | 46% | 74% | Yes |
| Woodbrook Medical CentreLoughborough, LE11 1NH | 3.4 miles | 4 | 30% | 66% | Yes |
| Bridge Street Medical PracticeLoughborough, LE11 1NQ | 3.4 miles | 22 | 36% | 75% | Yes |
| Dr Am Lewis' PracticeCoalville, LE67 5HX | 3.5 miles | 72 | 61% | 80% | Yes |
| Whitwick Health CentreCoalville, LE67 5HX | 3.5 miles | 74 | 77% | 85% | Yes |
Manor House Surgery is 2.6 miles away, scores 97 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Forest House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Forest House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01509 508412.
How do patients rate Forest House Surgery?
In the 2026 NHS GP Patient Survey, 89% of patients at Forest House Surgery said their overall experience was good. The England average is 77%. 60% found it easy to get through by phone (England 57%). Its GPScore is 86 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Forest House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Forest House Surgery as Good at its last published inspection (report published 7 May 2024).
What are the opening times of Forest House Surgery?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 30 October 2024. Bank holidays may differ.
How do I contact Forest House Surgery?
Call 01509 508412 or visit its website, www.foresthousesurgeryshepshed.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 25 Leicester Road, Shepshed, Loughborough, LE12 9DF.
How many patients are registered at Forest House Surgery?
Around 12,333 patients are registered (January 2025). The surgery is part of Beacon (Charnwood) PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.