GP surgery in Goldsmid
Charter Medical Centre
88 Davigdor Road, Hove, BN3 1RF
Scores 76 out of 100, good for a GP surgery in England. 90% of patients say their experience is good and 71% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 83
- Easy to get through on the phone68
- Easy to contact online94
- Good experience of getting in touch85
- Did not wait too long for the appointment75
Quality of care 63
- Patients rate the surgery as good86
- Patients got what they needed36
- Doctors and nurses listen89
- Patients trust the staff61
- Inspection rating (Good)50
- Health checks and screening done17
- Meets NHS clinical targets18
- Children vaccinated on time29
What patients say
109 patients answered the 2026 NHS survey about this surgery.
71%
find the phone easy
well above the England average (57%)
90%
say their experience is good
well above the England average (77%)
-4
change since last year
2025: 93% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 71% | 57% | 59% |
| Easy to contact via website | 82% | 58% | 66% |
| Easy to contact via NHS App | 65% | 54% | 59% |
| Reception staff helpful | 96% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 31% |
| Sees preferred clinician | 35% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 90% |
| Next steps within 2 days | 90% | 93% | 97% |
| Good experience of contacting | 87% | 73% | 86% |
| The appointment | |||
| Offered a choice of time or day | 77% | 57% | 76% |
| Waiting time was about right | 80% | 69% | 71% |
| Remote appointment | 16% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 96% |
| Treated with care and concern | 94% | 86% | 90% |
| Considered mental wellbeing | 81% | 75% | 84% |
| Had all the information needed | 97% | 92% | 100% |
| Confidence and trust | 95% | 93% | 97% |
| Involved in decisions | 95% | 92% | 97% |
| Needs were met | 89% | 90% | 95% |
| Overall | |||
| Overall experience good | 90% | 77% | 93% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 84% |
| Supported by local services | 80% | 70% | 75% |
| Discussed managing condition | 38% | 43% | 50% |
| Agreed a care plan | 43% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 May 2023. Bank holidays may differ.
- Address
- 88 Davigdor Road, Hove, BN3 1RF
- Phone
- 01273 770555
- Website
- www.chartermedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Goldstone PCN (a group of local surgeries that share services)
- NHS code
- G81034 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Admin Building
- Ground Floor Suite, 125 Davigdor Road, Hove, BN3 1RE
Access and facilities
- Accessible toilets
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Pharmacy
- Step-free access at entrances and exits
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 June 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.0% | 15.2% |
| Diabetes | 4.2% | 7.9% |
| Asthma | 5.9% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 2.0% | 3.0% |
| Depression | 9.2% | 14.3% |
| Obesity | 7.0% | 13.9% |
| Smoking | 13.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 81% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Charter Medical Centrethis surgery | – | 76 | 71% | 90% | Yes |
| Seven Dials Medical CentreBrighton, BN1 3JJ | 0.4 miles | 78 | 76% | 92% | Yes |
| Wellbn HealthcareHove, BN3 1AE | 0.4 miles | 10 | 37% | 68% | Yes |
| Montpelier SurgeryBrighton, BN1 3FS | 0.4 miles | 94 | 87% | 91% | Yes |
| Stanford Medical CentreBrighton, BN1 6AG | 0.6 miles | 64 | 71% | 82% | Yes |
| Beaconsfield Medical PracticeBrighton, BN1 6AG | 0.6 miles | 58 | 59% | 87% | Yes |
| Trinity Medical CentreHove, BN3 3AT | 0.7 miles | 82 | 59% | 93% | Yes |
| Brighton Station Health CentreBrighton, BN1 3XE | 0.7 miles | 24 | 65% | 71% | Yes |
| Brighton Station Walk-inBrighton, BN1 3XE | 0.7 miles | – | – | – | – |
| Preston Park SurgeryBrighton, BN1 6DP | 0.8 miles | 18 | 40% | 73% | Yes |
Montpelier Surgery is 0.4 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Charter Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Charter Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01273 770555.
How do patients rate Charter Medical Centre?
In the 2026 NHS GP Patient Survey, 90% of patients at Charter Medical Centre said their overall experience was good. The England average is 77%. 71% found it easy to get through by phone (England 57%). Its GPScore is 76 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Charter Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Charter Medical Centre as Good at its last published inspection (report published 17 June 2019).
What are the opening times of Charter Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 May 2023. Bank holidays may differ.
How do I contact Charter Medical Centre?
Call 01273 770555 or visit its website, www.chartermedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 88 Davigdor Road, Hove, BN3 1RF.
Does Charter Medical Centre have a branch surgery?
Yes. Charter Medical Centre also runs Admin Building (Ground Floor Suite, 125 Davigdor Road, Hove, BN3 1RE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Charter Medical Centre?
Around 31,364 patients are registered (January 2025). The surgery is part of Goldstone PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.