GP surgery in Sutton
Cheam Family Practice
The Knoll, Parkside, Cheam, Sutton, SM3 8BS
Scores 45 out of 100, average for a GP surgery in England. 74% of patients say their experience is good and 68% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 60
- Easy to get through on the phone63
- Easy to contact online42
- Good experience of getting in touch47
- Did not wait too long for the appointment69
Quality of care 26
- Patients rate the surgery as good34
- Patients got what they needed27
- Doctors and nurses listen16
- Patients trust the staff17
- Inspection rating (Good)50
- Health checks and screening done45
- Meets NHS clinical targets72
- Children vaccinated on time52
What patients say
119 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
74%
say their experience is good
below the England average (77%)
-10
change since last year
2025: 84% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 67% |
| Easy to contact via website | 55% | 58% | 52% |
| Easy to contact via NHS App | 58% | 54% | 71% |
| Reception staff helpful | 88% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 27% |
| Sees preferred clinician | 22% | 42% | 39% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 86% |
| Next steps within 2 days | 96% | 93% | 86% |
| Good experience of contacting | 74% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 66% | 57% | 70% |
| Waiting time was about right | 78% | 69% | 79% |
| Remote appointment | 17% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 88% |
| Treated with care and concern | 74% | 86% | 87% |
| Considered mental wellbeing | 73% | 75% | 76% |
| Had all the information needed | 95% | 92% | 95% |
| Confidence and trust | 88% | 93% | 99% |
| Involved in decisions | 90% | 92% | 91% |
| Needs were met | 88% | 90% | 90% |
| Overall | |||
| Overall experience good | 74% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 69% |
| Supported by local services | 65% | 70% | 68% |
| Discussed managing condition | 30% | 43% | 34% |
| Agreed a care plan | 55% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 December 2013. Bank holidays may differ.
- Address
- The Knoll, Parkside, Cheam, Sutton, SM3 8BS
- Phone
- 020 8644 9948
- Website
- www.cheamfamilypractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Cheam and South Sutton PCN (a group of local surgeries that share services)
- NHS code
- H85105 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Cheam Family Practice Cheam Village Branch
- Parkside, Cheam, Sutton, SM3 8BS
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.0% | 15.2% |
| Diabetes | 6.5% | 7.9% |
| Asthma | 5.7% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 13.1% | 14.3% |
| Obesity | 8.5% | 13.9% |
| Smoking | 7.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 63% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Cheam Family Practicethis surgery | – | 45 | 68% | 74% | Yes |
| Grove Road PracticeSutton, SM1 2DB | 0.7 miles | 87 | 76% | 92% | Yes |
| Cheam GP CentreSutton, SM3 8EP | 0.8 miles | 4 | 30% | 58% | Yes |
| Mulgrave Road SurgerySutton, SM2 6LX | 0.9 miles | 80 | 71% | 86% | Yes |
| Robin Hood Lane Health CentreSutton, SM1 2RJ | 1.0 miles | 18 | 41% | 76% | Yes |
| Old Court House SurgerySutton, SM1 4AF | 1.2 miles | 76 | 82% | 85% | Yes |
| Benhill & Belmont GP CentreSutton, SM1 4EB | 1.3 miles | 57 | 81% | 84% | Yes |
| Fountain PracticeEpsom, KT17 1TG | 1.6 miles | 20 | 50% | 76% | Yes |
| Spring Street SurgeryEpsom, KT17 1TG | 1.6 miles | 52 | 57% | 80% | Yes |
| Sutton Medical CentreSutton, SM1 4NG | 1.8 miles | 22 | 56% | 70% | Yes |
Grove Road Practice is 0.7 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Cheam Family Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Cheam Family Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8644 9948.
How do patients rate Cheam Family Practice?
In the 2026 NHS GP Patient Survey, 74% of patients at Cheam Family Practice said their overall experience was good. The England average is 77%. 68% found it easy to get through by phone (England 57%). Its GPScore is 45 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Cheam Family Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Cheam Family Practice as Good at its last published inspection (report published 23 July 2026).
What are the opening times of Cheam Family Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 December 2013. Bank holidays may differ.
How do I contact Cheam Family Practice?
Call 020 8644 9948 or visit its website, www.cheamfamilypractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Knoll, Parkside, Cheam, Sutton, SM3 8BS.
Does Cheam Family Practice have a branch surgery?
Yes. Cheam Family Practice also runs Cheam Family Practice Cheam Village Branch (Parkside, Cheam, Sutton, SM3 8BS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Cheam Family Practice?
Around 13,880 patients are registered (January 2025). The surgery is part of Cheam and South Sutton PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.