GP surgery in Ewell
Fountain Practice
Bourne Hall Health Centre, Bourne H, Chessington Road, Ewell, Epsom, KT17 1TG
Scores 20 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 22
- Easy to get through on the phone28
- Easy to contact online63
- Good experience of getting in touch16
- Did not wait too long for the appointment25
Quality of care 23
- Patients rate the surgery as good38
- Patients got what they needed10
- Doctors and nurses listen48
- Patients trust the staff34
- Inspection rating (Not rated)–
- Health checks and screening done31
- Meets NHS clinical targets20
- Children vaccinated on time60
What patients say
103 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
76%
say their experience is good
about the England average (77%)
+2
change since last year
2025: 73% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 36% |
| Easy to contact via website | 64% | 58% | 68% |
| Easy to contact via NHS App | 63% | 54% | 45% |
| Reception staff helpful | 82% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 27% |
| Sees preferred clinician | 45% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 91% |
| Next steps within 2 days | 98% | 93% | 90% |
| Good experience of contacting | 62% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 61% |
| Waiting time was about right | 62% | 69% | 63% |
| Remote appointment | 27% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 85% |
| Treated with care and concern | 78% | 86% | 83% |
| Considered mental wellbeing | 69% | 75% | 65% |
| Had all the information needed | 95% | 92% | 91% |
| Confidence and trust | 92% | 93% | 93% |
| Involved in decisions | 90% | 92% | 97% |
| Needs were met | 83% | 90% | 90% |
| Overall | |||
| Overall experience good | 76% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 75% |
| Supported by local services | 67% | 70% | 79% |
| Discussed managing condition | 43% | 43% | 42% |
| Agreed a care plan | 40% | 46% | 32% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 October 2025. Bank holidays may differ.
- Address
- Bourne Hall Health Centre, Bourne H, Chessington Road, Ewell, Epsom, KT17 1TG
- Phone
- 020 8394 2367
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Epsom PCN (a group of local surgeries that share services)
- NHS code
- H81644 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.4% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 12.9% | 14.3% |
| Obesity | 12.0% | 13.9% |
| Smoking | 10.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Fountain Practicethis surgery | – | 20 | 50% | 76% | Yes |
| Spring Street SurgeryEpsom, KT17 1TG | under 0.1 miles | 52 | 57% | 80% | Yes |
| Integrated Care Partnership - OchEpsom, KT17 4BL | 1.1 miles | 45 | 49% | 82% | Yes |
| Derby Medical CentreEpsom, KT19 8AG | 1.3 miles | 59 | 31% | 84% | Yes |
| Ashley Centre SurgeryEpsom, KT18 5AQ | 1.4 miles | 65 | 46% | 83% | Yes |
| Cheam Family PracticeSutton, SM3 8BS | 1.6 miles | 45 | 68% | 74% | Yes |
| Cheam GP CentreSutton, SM3 8EP | 1.7 miles | 4 | 30% | 58% | Yes |
| Shadbolt Park House SurgeryWorcester Park, KT4 7BX | 1.8 miles | 59 | 63% | 72% | Yes |
| Manor Drive Medical CentreWorcester Park, KT4 7LG | 2.1 miles | 47 | 63% | 81% | Yes |
| Grove Road PracticeSutton, SM1 2DB | 2.2 miles | 87 | 76% | 92% | Yes |
Spring Street Surgery is under 0.1 miles away, scores 52 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Fountain Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Fountain Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8394 2367.
How do patients rate Fountain Practice?
In the 2026 NHS GP Patient Survey, 76% of patients at Fountain Practice said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 20 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What are the opening times of Fountain Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 October 2025. Bank holidays may differ.
How do I contact Fountain Practice?
Call 020 8394 2367. You can also book and order repeat prescriptions in the NHS App. The address is Bourne Hall Health Centre, Bourne H, Chessington Road, Ewell, Epsom, KT17 1TG.
How many patients are registered at Fountain Practice?
Around 8,575 patients are registered (January 2025). The surgery is part of Epsom PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.