GP surgery in Sutton
Robin Hood Lane Health Centre
Robin Hood Lane, Sutton, SM1 2RJ
Scores 18 out of 100, poor for a GP surgery in England. 76% of patients say their experience is good and 41% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 11
- Easy to get through on the phone15
- Easy to contact online30
- Good experience of getting in touch24
- Did not wait too long for the appointment5
Quality of care 34
- Patients rate the surgery as good40
- Patients got what they needed24
- Doctors and nurses listen61
- Patients trust the staff43
- Inspection rating (Good)50
- Health checks and screening done46
- Meets NHS clinical targets30
- Children vaccinated on time17
What patients say
99 patients answered the 2026 NHS survey about this surgery.
41%
find the phone easy
well below the England average (57%)
76%
say their experience is good
about the England average (77%)
+10
change since last year
2025: 66% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 41% | 57% | 32% |
| Easy to contact via website | 49% | 58% | 41% |
| Easy to contact via NHS App | 50% | 54% | 29% |
| Reception staff helpful | 76% | 85% | 79% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 32% |
| Sees preferred clinician | 38% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 84% |
| Next steps within 2 days | 89% | 93% | 93% |
| Good experience of contacting | 66% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 48% |
| Waiting time was about right | 48% | 69% | 59% |
| Remote appointment | 28% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 89% |
| Treated with care and concern | 86% | 86% | 83% |
| Considered mental wellbeing | 87% | 75% | 80% |
| Had all the information needed | 97% | 92% | 93% |
| Confidence and trust | 93% | 93% | 95% |
| Involved in decisions | 94% | 92% | 89% |
| Needs were met | 87% | 90% | 91% |
| Overall | |||
| Overall experience good | 76% | 77% | 66% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 80% |
| Supported by local services | 65% | 70% | 68% |
| Discussed managing condition | 49% | 43% | 34% |
| Agreed a care plan | 39% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 6:45am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 6:45am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 August 2023. Bank holidays may differ.
- Address
- Robin Hood Lane, Sutton, SM1 2RJ
- Phone
- 020 3011 1890
- [email protected]
- Website
- www.robinhoodclinic.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Central Sutton PCN (a group of local surgeries that share services)
- NHS code
- H85095 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free public WiFi
- Lift
- Off-site car parking nearby
- Sign language interpreter available in-person
- Step-free access at entrances and exits
- Toilets
- Train station nearby
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 12 May 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.4% | 15.2% |
| Diabetes | 7.1% | 7.9% |
| Asthma | 4.7% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 9.5% | 14.3% |
| Obesity | 16.0% | 13.9% |
| Smoking | 12.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Robin Hood Lane Health Centrethis surgery | – | 18 | 41% | 76% | Yes |
| Old Court House SurgerySutton, SM1 4AF | 0.3 miles | 76 | 82% | 85% | Yes |
| Mulgrave Road SurgerySutton, SM2 6LX | 0.3 miles | 80 | 71% | 86% | Yes |
| Benhill & Belmont GP CentreSutton, SM1 4EB | 0.4 miles | 57 | 81% | 84% | Yes |
| Grove Road PracticeSutton, SM1 2DB | 0.4 miles | 87 | 76% | 92% | Yes |
| Sutton Medical CentreSutton, SM1 4NG | 0.9 miles | 22 | 56% | 70% | Yes |
| Cheam Family PracticeSutton, SM3 8BS | 1.0 miles | 45 | 68% | 74% | Yes |
| Beeches SurgeryCarshalton, SM5 3RB | 1.2 miles | 46 | 63% | 76% | Yes |
| Chesser PracticeCarshalton, SM5 2RT | 1.2 miles | 44 | 70% | 78% | Yes |
| Wrythe Green SurgeryCarshalton, SM5 2RE | 1.3 miles | 88 | 73% | 88% | Yes |
Old Court House Surgery is 0.3 miles away, scores 76 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Robin Hood Lane Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Robin Hood Lane Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 3011 1890.
How do patients rate Robin Hood Lane Health Centre?
In the 2026 NHS GP Patient Survey, 76% of patients at Robin Hood Lane Health Centre said their overall experience was good. The England average is 77%. 41% found it easy to get through by phone (England 57%). Its GPScore is 18 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Robin Hood Lane Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Robin Hood Lane Health Centre as Good at its last published inspection (report published 12 May 2016).
What are the opening times of Robin Hood Lane Health Centre?
Reception is open Monday 6:45am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 6:45am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 August 2023. Bank holidays may differ.
How do I contact Robin Hood Lane Health Centre?
Call 020 3011 1890 or visit its website, www.robinhoodclinic.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Robin Hood Lane, Sutton, SM1 2RJ.
How many patients are registered at Robin Hood Lane Health Centre?
Around 15,530 patients are registered (January 2025). The surgery is part of Central Sutton PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.