GP surgery in Torquay
Chilcote Practice
Chilcote Surgery, Dewerstone Practice, Hampton Avenue, Torquay, TQ1 3LA
Scores 83 out of 100, excellent for a GP surgery in England. 92% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 80
- Easy to get through on the phone38
- Easy to contact online96
- Good experience of getting in touch83
- Did not wait too long for the appointment96
Quality of care 80
- Patients rate the surgery as good91
- Patients got what they needed65
- Doctors and nurses listen90
- Patients trust the staff82
- Inspection rating (Good)50
- Health checks and screening done14
- Meets NHS clinical targets62
- Children vaccinated on time60
What patients say
125 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
about the England average (57%)
92%
say their experience is good
well above the England average (77%)
+7
change since last year
2025: 85% · 2026: 92%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 55% |
| Easy to contact via website | 85% | 58% | 60% |
| Easy to contact via NHS App | 73% | 54% | 41% |
| Reception staff helpful | 98% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 34% |
| Sees preferred clinician | 78% | 42% | 67% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 90% |
| Next steps within 2 days | 97% | 93% | 100% |
| Good experience of contacting | 87% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 78% | 57% | 50% |
| Waiting time was about right | 92% | 69% | 82% |
| Remote appointment | 30% | 26% | 38% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 91% |
| Treated with care and concern | 95% | 86% | 90% |
| Considered mental wellbeing | 87% | 75% | 74% |
| Had all the information needed | 95% | 92% | 96% |
| Confidence and trust | 97% | 93% | 97% |
| Involved in decisions | 95% | 92% | 96% |
| Needs were met | 93% | 90% | 87% |
| Overall | |||
| Overall experience good | 92% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 85% |
| Supported by local services | 78% | 70% | 81% |
| Discussed managing condition | 42% | 43% | 38% |
| Agreed a care plan | 23% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 125 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 November 2025. Bank holidays may differ.
- Address
- Chilcote Surgery, Dewerstone Practice, Hampton Avenue, Torquay, TQ1 3LA
- Phone
- 01803 316333
- [email protected]
- Website
- www.chilcotesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Baywide PCN (a group of local surgeries that share services)
- NHS code
- L83111 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Chilcote Surgery
- 104 Chatto Road, Torquay, TQ1 4HY · 01803 314277
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.6% | 15.2% |
| Diabetes | 8.0% | 7.9% |
| Asthma | 9.0% | 6.6% |
| COPD | 3.3% | 1.9% |
| Coronary heart disease | 4.5% | 3.0% |
| Depression | 18.6% | 14.3% |
| Obesity | 12.7% | 13.9% |
| Smoking | 15.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 56% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 62% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 64% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Chilcote Practicethis surgery | – | 83 | 55% | 92% | Yes |
| Brunel Medical PracticeTorquay, TQ1 3SL | 0.3 miles | 53 | 43% | 80% | Yes |
| Southover Medical PracticeTorquay, TQ1 3HD | 0.6 miles | 25 | 36% | 69% | Yes |
| Croft Hall Medical PracticeTorquay, TQ2 5UA | 1.3 miles | 17 | 58% | 73% | Yes |
| Chelston Hall SurgeryTorquay, TQ2 6HW | 1.8 miles | 31 | 44% | 75% | Yes |
| Kingskerswell & Ipplepen Medical PracticeNewton Abbot, TQ12 5DJ | 3.0 miles | 47 | 50% | 75% | Yes |
| Pembroke Medical GroupPaignton, TQ3 2EZ | 3.1 miles | 37 | 33% | 80% | Yes |
| Corner Place SurgeryPaignton, TQ4 5AH | 4.0 miles | 13 | 34% | 67% | Yes |
| Mayfield Medical CentrePaignton, TQ4 5LA | 4.0 miles | 7 | 32% | 58% | Yes |
| Old Farm SurgeryPaignton, TQ3 3TB | 4.2 miles | 58 | 48% | 83% | No |
Common questions
Is Chilcote Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Chilcote Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01803 316333.
How do patients rate Chilcote Practice?
In the 2026 NHS GP Patient Survey, 92% of patients at Chilcote Practice said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 83 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Chilcote Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Chilcote Practice as Good at its last published inspection (report published 20 January 2023).
What are the opening times of Chilcote Practice?
Reception is open Monday 8am to 8pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 November 2025. Bank holidays may differ.
How do I contact Chilcote Practice?
Call 01803 316333 or visit its website, www.chilcotesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Chilcote Surgery, Dewerstone Practice, Hampton Avenue, Torquay, TQ1 3LA.
Does Chilcote Practice have a branch surgery?
Yes. Chilcote Practice also runs Chilcote Surgery (104 Chatto Road, Torquay, TQ1 4HY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Chilcote Practice?
Around 15,493 patients are registered (January 2025). The surgery is part of Baywide PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.