GP surgery in Torquay
Croft Hall Medical Practice
19 Croft Road, Torquay, TQ2 5UA
Scores 17 out of 100, poor for a GP surgery in England. 73% of patients say their experience is good and 58% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 36
- Easy to get through on the phone43
- Easy to contact online15
- Good experience of getting in touch25
- Did not wait too long for the appointment57
Quality of care 3
- Patients rate the surgery as good30
- Patients got what they needed21
- Doctors and nurses listen15
- Patients trust the staff12
- Inspection rating (Requires improvement)2
- Health checks and screening done1
- Meets NHS clinical targets4
- Children vaccinated on time16
What patients say
117 patients answered the 2026 NHS survey about this surgery.
58%
find the phone easy
about the England average (57%)
73%
say their experience is good
below the England average (77%)
+8
change since last year
2025: 66% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 58% | 57% | 53% |
| Easy to contact via website | 41% | 58% | 43% |
| Easy to contact via NHS App | 52% | 54% | 63% |
| Reception staff helpful | 88% | 85% | 79% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 33% |
| Sees preferred clinician | 18% | 42% | 12% |
| What happened when they got in touch | |||
| Knew what would happen next | 68% | 84% | 81% |
| Next steps within 2 days | 92% | 93% | 96% |
| Good experience of contacting | 66% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 41% | 57% | 44% |
| Waiting time was about right | 74% | 69% | 55% |
| Remote appointment | 39% | 26% | 42% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 90% |
| Treated with care and concern | 81% | 86% | 83% |
| Considered mental wellbeing | 75% | 75% | 75% |
| Had all the information needed | 92% | 92% | 85% |
| Confidence and trust | 87% | 93% | 91% |
| Involved in decisions | 91% | 92% | 90% |
| Needs were met | 86% | 90% | 93% |
| Overall | |||
| Overall experience good | 73% | 77% | 66% |
| Living with a long-term condition | |||
| Confident managing conditions | 68% | 79% | 74% |
| Supported by local services | 69% | 70% | 70% |
| Discussed managing condition | 34% | 43% | 44% |
| Agreed a care plan | 45% | 46% | 57% |
Green means at least 2 points better than England, red at least 2 points worse. With about 117 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | 8am to noon |
| Sunday | Closed |
Confirmed by the surgery on 21 May 2018. Bank holidays may differ.
- Address
- 19 Croft Road, Torquay, TQ2 5UA
- Phone
- 01803 298441
- [email protected]
- Website
- www.crofthallmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Torquay PCN (a group of local surgeries that share services)
- NHS code
- L83027 · NHS profile
Access and facilities
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Requires improvement |
| Is it responsive? | Requires improvement |
| Is it well-led? | Inadequate |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.5% | 15.2% |
| Diabetes | 6.6% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 3.2% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 20.3% | 14.3% |
| Obesity | 9.7% | 13.9% |
| Smoking | 24.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 54% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 58% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 60% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 49% | 57% |
| Diabetes: annual foot check | 40% | 78% |
| Asthma: annual review | 44% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Croft Hall Medical Practicethis surgery | – | 17 | 58% | 73% | Yes |
| Chelston Hall SurgeryTorquay, TQ2 6HW | 0.5 miles | 31 | 44% | 75% | Yes |
| Southover Medical PracticeTorquay, TQ1 3HD | 0.7 miles | 25 | 36% | 69% | Yes |
| Brunel Medical PracticeTorquay, TQ1 3SL | 1.2 miles | 53 | 43% | 80% | Yes |
| Chilcote PracticeTorquay, TQ1 3LA | 1.3 miles | 83 | 55% | 92% | Yes |
| Pembroke Medical GroupPaignton, TQ3 2EZ | 1.8 miles | 37 | 33% | 80% | Yes |
| Corner Place SurgeryPaignton, TQ4 5AH | 2.7 miles | 13 | 34% | 67% | Yes |
| Mayfield Medical CentrePaignton, TQ4 5LA | 2.7 miles | 7 | 32% | 58% | Yes |
| Old Farm SurgeryPaignton, TQ3 3TB | 2.9 miles | 58 | 48% | 83% | No |
| Kingskerswell & Ipplepen Medical PracticeNewton Abbot, TQ12 5DJ | 3.1 miles | 47 | 50% | 75% | Yes |
Chelston Hall Surgery is 0.5 miles away, scores 31 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Croft Hall Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Croft Hall Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01803 298441.
How do patients rate Croft Hall Medical Practice?
In the 2026 NHS GP Patient Survey, 73% of patients at Croft Hall Medical Practice said their overall experience was good. The England average is 77%. 58% found it easy to get through by phone (England 57%). Its GPScore is 17 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Croft Hall Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Croft Hall Medical Practice as Requires improvement at its last published inspection (report published 17 July 2025).
What are the opening times of Croft Hall Medical Practice?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday 8am to noon, Sunday closed. The surgery last confirmed these times on 21 May 2018. Bank holidays may differ.
How do I contact Croft Hall Medical Practice?
Call 01803 298441 or visit its website, www.crofthallmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 19 Croft Road, Torquay, TQ2 5UA.
How many patients are registered at Croft Hall Medical Practice?
Around 7,863 patients are registered (January 2025). The surgery is part of Torquay PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.