GP surgery in Stapleford
Saxon Cross Surgery
Stapleford Care Centre, Church Street, Stapleford, Nottingham, NG9 8DA
Scores 9 out of 100, poor for a GP surgery in England. 63% of patients say their experience is good and 46% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 6
- Easy to get through on the phone22
- Easy to contact online2
- Good experience of getting in touch10
- Did not wait too long for the appointment1
Quality of care 17
- Patients rate the surgery as good9
- Patients got what they needed8
- Doctors and nurses listen8
- Patients trust the staff17
- Inspection rating (Outstanding)98
- Health checks and screening done36
- Meets NHS clinical targets50
- Children vaccinated on time47
What patients say
122 patients answered the 2026 NHS survey about this surgery.
46%
find the phone easy
well below the England average (57%)
63%
say their experience is good
well below the England average (77%)
-13
change since last year
2025: 76% · 2026: 63%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 46% | 57% | 65% |
| Easy to contact via website | 24% | 58% | 39% |
| Easy to contact via NHS App | 31% | 54% | 53% |
| Reception staff helpful | 78% | 85% | 79% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 25% |
| Sees preferred clinician | 18% | 42% | 41% |
| What happened when they got in touch | |||
| Knew what would happen next | 71% | 84% | 86% |
| Next steps within 2 days | 92% | 93% | 95% |
| Good experience of contacting | 58% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 36% | 57% | 49% |
| Waiting time was about right | 41% | 69% | 66% |
| Remote appointment | 56% | 26% | 45% |
| The doctor or nurse | |||
| Good at listening | 77% | 87% | 85% |
| Treated with care and concern | 78% | 86% | 81% |
| Considered mental wellbeing | 62% | 75% | 74% |
| Had all the information needed | 81% | 92% | 89% |
| Confidence and trust | 88% | 93% | 90% |
| Involved in decisions | 87% | 92% | 91% |
| Needs were met | 82% | 90% | 91% |
| Overall | |||
| Overall experience good | 63% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 86% |
| Supported by local services | 59% | 70% | 69% |
| Discussed managing condition | 27% | 43% | 50% |
| Agreed a care plan | 33% | 46% | 55% |
Green means at least 2 points better than England, red at least 2 points worse. With about 122 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7:15am to 6:30pm |
| Tuesday | 7:15am to 6:30pm |
| Wednesday | 7:15am to 6:30pm |
| Thursday | 7:15am to 6:30pm |
| Friday | 7:15am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 January 2023. Bank holidays may differ.
- Address
- Stapleford Care Centre, Church Street, Stapleford, Nottingham, NG9 8DA
- Phone
- 0115 939 2444
- Website
- www.saxoncrosssurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Nottingham West PCN (a group of local surgeries that share services)
- NHS code
- C84042 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 12 April 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.2% | 15.2% |
| Diabetes | 8.1% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 9.3% | 14.3% |
| Obesity | 15.4% | 13.9% |
| Smoking | 13.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Saxon Cross Surgerythis surgery | – | 9 | 46% | 63% | Yes |
| The Linden Medical GroupNottingham, NG9 8DA | under 0.1 miles | 4 | 33% | 59% | Yes |
| Hickings Lane Medical CentreNottingham, NG9 8PN | 0.5 miles | 32 | 50% | 71% | Yes |
| Adam House Medical CentreNottingham, NG10 5HZ | 1.0 miles | 50 | 54% | 69% | Yes |
| Bramcote SurgeryNottingham, NG9 3HF | 1.2 miles | 52 | 77% | 73% | Yes |
| Chilwell Valley and Meadows PracticeNottingham, NG9 4ET | 1.6 miles | 32 | 50% | 76% | Yes |
| College Street Medical PracticeNottingham, NG10 4NP | 1.9 miles | 3 | 36% | 48% | Yes |
| The Aitune Medical PracticeNottingham, NG10 1RY | 2.0 miles | 59 | 43% | 82% | Yes |
| West Park SurgeryNottingham, NG10 1RY | 2.0 miles | 50 | 40% | 80% | Yes |
| Deer Park Family Medical PracticeNottingham, NG8 2GR | 2.2 miles | 37 | 55% | 77% | Yes |
Hickings Lane Medical Centre is 0.5 miles away, scores 32 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Saxon Cross Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Saxon Cross Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0115 939 2444.
How do patients rate Saxon Cross Surgery?
In the 2026 NHS GP Patient Survey, 63% of patients at Saxon Cross Surgery said their overall experience was good. The England average is 77%. 46% found it easy to get through by phone (England 57%). Its GPScore is 9 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Saxon Cross Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Saxon Cross Surgery as Outstanding at its last published inspection (report published 12 April 2018).
What are the opening times of Saxon Cross Surgery?
Reception is open Monday 7:15am to 6:30pm, Tuesday 7:15am to 6:30pm, Wednesday 7:15am to 6:30pm, Thursday 7:15am to 6:30pm, Friday 7:15am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 January 2023. Bank holidays may differ.
How do I contact Saxon Cross Surgery?
Call 0115 939 2444 or visit its website, www.saxoncrosssurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Stapleford Care Centre, Church Street, Stapleford, Nottingham, NG9 8DA.
How many patients are registered at Saxon Cross Surgery?
Around 7,350 patients are registered (January 2025). The surgery is part of Nottingham West PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.