GP surgery in North Yorkshire
Church Avenue Medical Group
The Surgery, 54 Church Avenue, Harrogate, HG1 4HG
Scores 82 out of 100, excellent for a GP surgery in England. 85% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 74
- Easy to get through on the phone76
- Easy to contact online87
- Good experience of getting in touch72
- Did not wait too long for the appointment55
Quality of care 87
- Patients rate the surgery as good69
- Patients got what they needed70
- Doctors and nurses listen97
- Patients trust the staff96
- Inspection rating (Good)50
- Health checks and screening done91
- Meets NHS clinical targets74
- Children vaccinated on time59
What patients say
93 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
85%
say their experience is good
above the England average (77%)
-7
change since last year
2025: 91% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 78% |
| Easy to contact via website | 75% | 58% | 59% |
| Easy to contact via NHS App | 75% | 54% | 63% |
| Reception staff helpful | 95% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 23% |
| Sees preferred clinician | 29% | 42% | 22% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 92% |
| Next steps within 2 days | 82% | 93% | 96% |
| Good experience of contacting | 83% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 62% |
| Waiting time was about right | 73% | 69% | 72% |
| Remote appointment | 32% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 98% | 87% | 93% |
| Treated with care and concern | 98% | 86% | 94% |
| Considered mental wellbeing | 89% | 75% | 88% |
| Had all the information needed | 98% | 92% | 97% |
| Confidence and trust | 99% | 93% | 100% |
| Involved in decisions | 99% | 92% | 98% |
| Needs were met | 94% | 90% | 98% |
| Overall | |||
| Overall experience good | 85% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 86% |
| Supported by local services | 88% | 70% | 87% |
| Discussed managing condition | 42% | 43% | 43% |
| Agreed a care plan | 51% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 93 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 August 2024. Bank holidays may differ.
- Address
- The Surgery, 54 Church Avenue, Harrogate, HG1 4HG
- Phone
- 01423 564168
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Heart of Harrogate PCN (a group of local surgeries that share services)
- NHS code
- B82059 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 15 February 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.5% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 9.8% | 14.3% |
| Obesity | 13.4% | 13.9% |
| Smoking | 11.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 78% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 72% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Church Avenue Medical Groupthis surgery | – | 82 | 76% | 85% | Yes |
| The Spa SurgeryHarrogate, HG1 5AR | 0.8 miles | 73 | 55% | 84% | Yes |
| Strayside HealthHarrogate, HG1 5AR | 0.8 miles | 66 | 63% | 82% | Yes |
| Moss Healthcare HarrogateHarrogate, HG1 5JP | 0.8 miles | 39 | 51% | 78% | Yes |
| Kingswood SurgeryHarrogate, HG2 7SA | 1.3 miles | 85 | 81% | 90% | Yes |
| The Leeds Road PracticeHarrogate, HG2 8AY | 1.9 miles | 82 | 60% | 90% | Yes |
| Stockwell Road SurgeryKnaresborough, HG5 0JY | 2.8 miles | 96 | 96% | 98% | Yes |
| Beech House SurgeryKnaresborough, HG5 0UB | 2.9 miles | 77 | 84% | 85% | Yes |
| Eastgate Medical GroupKnaresborough, HG5 0AD | 3.0 miles | 46 | 60% | 73% | Yes |
| Crossley Street SurgeryWetherby, LS22 6RT | 8.0 miles | 94 | 78% | 94% | Yes |
Stockwell Road Surgery is 2.8 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Church Avenue Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Church Avenue Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01423 564168.
How do patients rate Church Avenue Medical Group?
In the 2026 NHS GP Patient Survey, 85% of patients at Church Avenue Medical Group said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 82 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Church Avenue Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Church Avenue Medical Group as Good at its last published inspection (report published 15 February 2018).
What are the opening times of Church Avenue Medical Group?
Reception is open Monday 8am to 6pm, Tuesday 8am to 8pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 August 2024. Bank holidays may differ.
How do I contact Church Avenue Medical Group?
Call 01423 564168. You can also book and order repeat prescriptions in the NHS App. The address is The Surgery, 54 Church Avenue, Harrogate, HG1 4HG.
How many patients are registered at Church Avenue Medical Group?
Around 11,324 patients are registered (January 2025). The surgery is part of Heart of Harrogate PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.