GP surgery in Sheldon
Church Road Surgery
90 Church Road, Sheldon, Birmingham, B26 3TP
Scores 39 out of 100, below average for a GP surgery in England. 78% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 28
- Easy to get through on the phone21
- Easy to contact online6
- Good experience of getting in touch20
- Did not wait too long for the appointment67
Quality of care 56
- Patients rate the surgery as good46
- Patients got what they needed70
- Doctors and nurses listen73
- Patients trust the staff94
- Inspection rating (Good)50
- Health checks and screening done30
- Meets NHS clinical targets20
- Children vaccinated on time12
What patients say
103 patients answered the 2026 NHS survey about this surgery.
45%
find the phone easy
well below the England average (57%)
78%
say their experience is good
about the England average (77%)
+1
change since last year
2025: 77% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 45% | 57% | 39% |
| Easy to contact via website | 32% | 58% | 25% |
| Easy to contact via NHS App | 46% | 54% | 33% |
| Reception staff helpful | 86% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 39% |
| Sees preferred clinician | 40% | 42% | 15% |
| What happened when they got in touch | |||
| Knew what would happen next | 75% | 84% | 77% |
| Next steps within 2 days | 97% | 93% | 98% |
| Good experience of contacting | 64% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 48% | 57% | 41% |
| Waiting time was about right | 77% | 69% | 72% |
| Remote appointment | 24% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 88% |
| Treated with care and concern | 91% | 86% | 89% |
| Considered mental wellbeing | 80% | 75% | 70% |
| Had all the information needed | 97% | 92% | 96% |
| Confidence and trust | 99% | 93% | 91% |
| Involved in decisions | 95% | 92% | 96% |
| Needs were met | 94% | 90% | 95% |
| Overall | |||
| Overall experience good | 78% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 75% |
| Supported by local services | 60% | 70% | 64% |
| Discussed managing condition | 39% | 43% | 46% |
| Agreed a care plan | 48% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 March 2021. Bank holidays may differ.
- Address
- 90 Church Road, Sheldon, Birmingham, B26 3TP
- Phone
- 0121 741 1101
- Website
- www.birmingham-doctors.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Shard End and Kitts Green PCN (a group of local surgeries that share services)
- NHS code
- M85048 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Machin P
- Tile Cross Surgery, 144 Tile Cross Road, Birmingham, B33 0LU · 01217433409
Access and facilities
- Disabled parking
- Disabled toilet
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.4% | 15.2% |
| Diabetes | 10.0% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 2.9% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 15.7% | 14.3% |
| Obesity | 12.3% | 13.9% |
| Smoking | 14.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 62% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Church Road Surgerythis surgery | – | 39 | 45% | 78% | Yes |
| Cranes Park Road SurgeryBirmingham, B26 3SE | 0.2 miles | 66 | 82% | 80% | Yes |
| The Sheldon Medical CentreBirmingham, B26 3TT | 0.2 miles | 97 | 100% | 97% | Yes |
| Coventry Road PracticeBirmingham, B26 3JS | 0.5 miles | 78 | 90% | 87% | Yes |
| Downsfield Medical CentreBirmingham, B26 2TY | 0.6 miles | 5 | 53% | 63% | Yes |
| Garretts Green Lane SurgeryBirmingham, B26 2SB | 0.7 miles | 75 | 72% | 83% | Yes |
| Manor House Lane SurgeryBirmingham, B26 1PD | 0.9 miles | 15 | 48% | 68% | Yes |
| Hobs Moat Medical CentreSolihull, B92 8ED | 1.1 miles | 15 | 30% | 74% | Yes |
| Richmond Medical CentreSolihull, B92 7SA | 1.1 miles | 48 | 68% | 74% | Yes |
| Rowlands Road SurgeryBirmingham, B26 1AT | 1.1 miles | 32 | 64% | 73% | Yes |
Cranes Park Road Surgery is 0.2 miles away, scores 66 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Church Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Church Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0121 741 1101.
How do patients rate Church Road Surgery?
In the 2026 NHS GP Patient Survey, 78% of patients at Church Road Surgery said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 39 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Church Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Church Road Surgery as Good at its last published inspection (report published 15 May 2024).
What are the opening times of Church Road Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 March 2021. Bank holidays may differ.
How do I contact Church Road Surgery?
Call 0121 741 1101 or visit its website, www.birmingham-doctors.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 90 Church Road, Sheldon, Birmingham, B26 3TP.
Does Church Road Surgery have a branch surgery?
Yes. Church Road Surgery also runs Dr Machin P (Tile Cross Surgery, 144 Tile Cross Road, Birmingham, B33 0LU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Church Road Surgery?
Around 11,218 patients are registered (January 2025). The surgery is part of Shard End and Kitts Green PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.