GP surgery in Birmingham
Garretts Green Lane Surgery
172 Garretts Green Lane, Sheldon, Birmingham, B26 2SB
Scores 75 out of 100, good for a GP surgery in England. 83% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 82
- Easy to get through on the phone70
- Easy to contact online45
- Good experience of getting in touch77
- Did not wait too long for the appointment91
Quality of care 63
- Patients rate the surgery as good63
- Patients got what they needed74
- Doctors and nurses listen42
- Patients trust the staff60
- Inspection rating (Good)50
- Health checks and screening done67
- Meets NHS clinical targets36
- Children vaccinated on time34
What patients say
100 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
+4
change since last year
2025: 79% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 68% |
| Easy to contact via website | 56% | 58% | 53% |
| Easy to contact via NHS App | 68% | 54% | 48% |
| Reception staff helpful | 96% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 41% | 31% | 46% |
| Sees preferred clinician | 68% | 42% | 48% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 83% |
| Next steps within 2 days | 96% | 93% | 97% |
| Good experience of contacting | 84% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 53% |
| Waiting time was about right | 88% | 69% | 86% |
| Remote appointment | 56% | 26% | 49% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 85% |
| Treated with care and concern | 83% | 86% | 89% |
| Considered mental wellbeing | 79% | 75% | 77% |
| Had all the information needed | 90% | 92% | 89% |
| Confidence and trust | 95% | 93% | 94% |
| Involved in decisions | 92% | 92% | 90% |
| Needs were met | 94% | 90% | 92% |
| Overall | |||
| Overall experience good | 83% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 62% | 79% | 67% |
| Supported by local services | 59% | 70% | 61% |
| Discussed managing condition | 36% | 43% | 49% |
| Agreed a care plan | 30% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:45am to 6:30pm |
| Tuesday | 8:45am to 6:30pm |
| Wednesday | 8:45am to 6:30pm |
| Thursday | 8:45am to 1:30pm |
| Friday | 8:45am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 October 2017. Bank holidays may differ.
- Address
- 172 Garretts Green Lane, Sheldon, Birmingham, B26 2SB
- Phone
- 0121 743 3003
- Website
- ggls.digipractice.org
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Bordesley East PCN (a group of local surgeries that share services)
- NHS code
- M85694 · NHS profile
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 28 September 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.9% | 15.2% |
| Diabetes | 10.1% | 7.9% |
| Asthma | 9.1% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 16.2% | 14.3% |
| Obesity | 23.1% | 13.9% |
| Smoking | 16.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Garretts Green Lane Surgerythis surgery | – | 75 | 72% | 83% | Yes |
| Downsfield Medical CentreBirmingham, B26 2TY | 0.4 miles | 5 | 53% | 63% | Yes |
| Manor House Lane SurgeryBirmingham, B26 1PD | 0.7 miles | 15 | 48% | 68% | Yes |
| The Sheldon Medical CentreBirmingham, B26 3TT | 0.7 miles | 97 | 100% | 97% | Yes |
| Church Road SurgeryBirmingham, B26 3TP | 0.7 miles | 39 | 45% | 78% | Yes |
| Rowlands Road SurgeryBirmingham, B26 1AT | 0.8 miles | 32 | 64% | 73% | Yes |
| Cranes Park Road SurgeryBirmingham, B26 3SE | 0.9 miles | 66 | 82% | 80% | Yes |
| Mirfield SurgeryBirmingham, B33 9SA | 1.1 miles | 8 | 34% | 62% | Yes |
| Coventry Road PracticeBirmingham, B26 3JS | 1.3 miles | 78 | 90% | 87% | Yes |
| The Swan Medical CentreBirmingham, B25 8AA | 1.3 miles | 16 | 41% | 63% | Yes |
The Sheldon Medical Centre is 0.7 miles away, scores 97 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Garretts Green Lane Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Garretts Green Lane Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0121 743 3003.
How do patients rate Garretts Green Lane Surgery?
In the 2026 NHS GP Patient Survey, 83% of patients at Garretts Green Lane Surgery said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 75 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Garretts Green Lane Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Garretts Green Lane Surgery as Good at its last published inspection (report published 28 September 2016).
What are the opening times of Garretts Green Lane Surgery?
Reception is open Monday 8:45am to 6:30pm, Tuesday 8:45am to 6:30pm, Wednesday 8:45am to 6:30pm, Thursday 8:45am to 1:30pm, Friday 8:45am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 October 2017. Bank holidays may differ.
How do I contact Garretts Green Lane Surgery?
Call 0121 743 3003 or visit its website, ggls.digipractice.org. You can also book and order repeat prescriptions in the NHS App. The address is 172 Garretts Green Lane, Sheldon, Birmingham, B26 2SB.
How many patients are registered at Garretts Green Lane Surgery?
Around 3,792 patients are registered (January 2025). The surgery is part of Bordesley East PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.