GP surgery in Tendring
Clacton Community Practices
32 Crossways, Jaywick, Clacton-on-Sea, CO15 2NB
Scores 37 out of 100, below average for a GP surgery in England. 77% of patients say their experience is good and 43% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 47
- Easy to get through on the phone17
- Easy to contact online40
- Good experience of getting in touch45
- Did not wait too long for the appointment84
Quality of care 26
- Patients rate the surgery as good41
- Patients got what they needed58
- Doctors and nurses listen31
- Patients trust the staff23
- Inspection rating (Requires improvement)2
- Health checks and screening done57
- Meets NHS clinical targets25
- Children vaccinated on time31
What patients say
85 patients answered the 2026 NHS survey about this surgery.
43%
find the phone easy
well below the England average (57%)
77%
say their experience is good
about the England average (77%)
+25
change since last year
2025: 52% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 43% | 57% | 17% |
| Easy to contact via website | 54% | 58% | 30% |
| Easy to contact via NHS App | 49% | 54% | 20% |
| Reception staff helpful | 89% | 85% | 70% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 17% |
| Sees preferred clinician | 11% | 42% | 14% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 77% |
| Next steps within 2 days | 98% | 93% | 97% |
| Good experience of contacting | 74% | 73% | 48% |
| The appointment | |||
| Offered a choice of time or day | 53% | 57% | 43% |
| Waiting time was about right | 84% | 69% | 80% |
| Remote appointment | 26% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 81% |
| Treated with care and concern | 82% | 86% | 72% |
| Considered mental wellbeing | 77% | 75% | 54% |
| Had all the information needed | 93% | 92% | 88% |
| Confidence and trust | 90% | 93% | 82% |
| Involved in decisions | 92% | 92% | 81% |
| Needs were met | 92% | 90% | 79% |
| Overall | |||
| Overall experience good | 77% | 77% | 52% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 73% |
| Supported by local services | 75% | 70% | 60% |
| Discussed managing condition | 35% | 43% | 34% |
| Agreed a care plan | 47% | 46% | 23% |
Green means at least 2 points better than England, red at least 2 points worse. With about 85 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 7:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 February 2017. Bank holidays may differ.
- Address
- 32 Crossways, Jaywick, Clacton-on-Sea, CO15 2NB
- Phone
- 01255 207660
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Tendring PCN (a group of local surgeries that share services)
- NHS code
- F81681 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Kennedy Way Medical Centre
- Kennedy Way, Clacton-on-Sea, CO15 4AB
- Nayland Drive Surgery
- 2 Nayland Drive, Clacton-on-Sea, CO16 8TJ
Access and facilities
- Disabled parking
- Disabled toilet
- Signing service
- Step-free access
- Wheelchair access
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 12 December 2022
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 28.3% | 15.2% |
| Diabetes | 14.1% | 7.9% |
| Asthma | 10.3% | 6.6% |
| COPD | 5.2% | 1.9% |
| Coronary heart disease | 6.3% | 3.0% |
| Depression | 7.6% | 14.3% |
| Obesity | 19.7% | 13.9% |
| Smoking | 19.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 65% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 83% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Clacton Community Practicesthis surgery | – | 37 | 43% | 77% | Yes |
| St. James SurgeryClacton-on-Sea, CO15 1DA | 1.3 miles | 92 | 64% | 96% | Yes |
| Ranworth SurgeryClacton-on-Sea, CO15 1NJ | 1.6 miles | 38 | 45% | 73% | Yes |
| East Lynne Medical CentreClacton-on-Sea, CO15 3PP | 1.6 miles | 62 | 62% | 86% | Yes |
| Old Road SurgeryClacton-on-Sea, CO15 3AU | 1.7 miles | 2 | 35% | 57% | Yes |
| North Clacton Medical PracticeClacton-on-Sea, CO15 4TN | 3.2 miles | 7 | 39% | 60% | Yes |
| Colne Medical CentreColchester, CO7 0DT | 4.6 miles | 68 | 71% | 86% | Yes |
| Great Bentley SurgeryColchester, CO7 8PJ | 5.6 miles | 89 | 75% | 88% | Yes |
| Thorpe SurgeryClacton-on-Sea, CO16 0EA | 5.6 miles | 48 | 66% | 76% | Yes |
| Caradoc SurgeryFrinton-on-Sea, CO13 9JT | 6.7 miles | 56 | 50% | 84% | Yes |
St. James Surgery is 1.3 miles away, scores 92 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Clacton Community Practices taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Clacton Community Practices was taking on new patients. You can register online through the NHS website or call the surgery on 01255 207660.
How do patients rate Clacton Community Practices?
In the 2026 NHS GP Patient Survey, 77% of patients at Clacton Community Practices said their overall experience was good. The England average is 77%. 43% found it easy to get through by phone (England 57%). Its GPScore is 37 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Clacton Community Practices?
The Care Quality Commission, which inspects GP surgeries in England, rated Clacton Community Practices as Requires improvement at its last published inspection (report published 12 December 2022).
What are the opening times of Clacton Community Practices?
Reception is open Monday 7am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 7:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 February 2017. Bank holidays may differ.
How do I contact Clacton Community Practices?
Call 01255 207660. You can also book and order repeat prescriptions in the NHS App. The address is 32 Crossways, Jaywick, Clacton-on-Sea, CO15 2NB.
Does Clacton Community Practices have a branch surgery?
Yes. Clacton Community Practices also runs Kennedy Way Medical Centre (Kennedy Way, Clacton-on-Sea, CO15 4AB) and Nayland Drive Surgery (2 Nayland Drive, Clacton-on-Sea, CO16 8TJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Clacton Community Practices?
Around 15,946 patients are registered (January 2025). The surgery is part of Tendring PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.