GP surgery in Coventry
Clay Lane Medical Practice
Clay Lane Health Centre, 5 Clay Lane, Coventry, CV2 4LJ
Scores 84 out of 100, excellent for a GP surgery in England. 93% of patients say their experience is good and 78% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 81
- Easy to get through on the phone78
- Easy to contact online74
- Good experience of getting in touch93
- Did not wait too long for the appointment56
Quality of care 82
- Patients rate the surgery as good94
- Patients got what they needed96
- Doctors and nurses listen76
- Patients trust the staff92
- Inspection rating (Good)50
- Health checks and screening done8
- Meets NHS clinical targets29
- Children vaccinated on time17
What patients say
105 patients answered the 2026 NHS survey about this surgery.
78%
find the phone easy
well above the England average (57%)
93%
say their experience is good
well above the England average (77%)
+11
change since last year
2025: 82% · 2026: 93%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 78% | 57% | 67% |
| Easy to contact via website | 68% | 58% | 59% |
| Easy to contact via NHS App | 67% | 54% | 62% |
| Reception staff helpful | 90% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 45% | 31% | 50% |
| Sees preferred clinician | 33% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 82% |
| Next steps within 2 days | 99% | 93% | 99% |
| Good experience of contacting | 92% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 63% |
| Waiting time was about right | 74% | 69% | 78% |
| Remote appointment | 33% | 26% | 39% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 91% |
| Treated with care and concern | 94% | 86% | 87% |
| Considered mental wellbeing | 88% | 75% | 72% |
| Had all the information needed | 99% | 92% | 92% |
| Confidence and trust | 99% | 93% | 95% |
| Involved in decisions | 99% | 92% | 82% |
| Needs were met | 98% | 90% | 91% |
| Overall | |||
| Overall experience good | 93% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 92% | 79% | 75% |
| Supported by local services | 67% | 70% | 51% |
| Discussed managing condition | 46% | 43% | 39% |
| Agreed a care plan | 49% | 46% | 48% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 8:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 7:30am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 30 December 2019. Bank holidays may differ.
- Address
- Clay Lane Health Centre, 5 Clay Lane, Coventry, CV2 4LJ
- Phone
- 024 7509 7145
- [email protected]
- Website
- www.claylanemedicalpractice.co.uk/index.aspx
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Coventry Navigation 1 PCN (a group of local surgeries that share services)
- NHS code
- M86041 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 April 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.0% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 4.5% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 1.8% | 3.0% |
| Depression | 14.3% | 14.3% |
| Obesity | 14.8% | 13.9% |
| Smoking | 16.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 52% | 67% |
| Cervical screening, women 50-64 | 62% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 63% | 78% |
| Asthma: annual review | 46% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Clay Lane Medical Practicethis surgery | – | 84 | 78% | 93% | Yes |
| Godiva Group PracticeCoventry, CV2 4LJ | under 0.1 miles | 58 | 76% | 85% | Yes |
| Mansfield Medical CentreCoventry, CV3 1JB | 0.4 miles | 66 | 55% | 85% | Yes |
| Park HouseCoventry, CV1 2DL | 0.6 miles | 90 | 91% | 86% | Yes |
| St Georges Road SurgeryCoventry, CV1 2DL | 0.6 miles | 42 | 68% | 75% | Yes |
| Torcross Medical CentreCoventry, CV2 3NF | 0.8 miles | 96 | 98% | 95% | Yes |
| Copsewood Medical CentreCoventry, CV2 5NB | 0.8 miles | 20 | 71% | 70% | Yes |
| Meridian PracticeCoventry, CV1 4FS | 0.9 miles | 66 | 64% | 87% | Yes |
| Priory Gate PracticeCoventry, CV1 4FS | 0.9 miles | 62 | 68% | 78% | Yes |
| The Anchor CentreCoventry, CV1 5FX | 1.0 miles | 95 | 87% | 97% | Yes |
Torcross Medical Centre is 0.8 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Clay Lane Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Clay Lane Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 024 7509 7145.
How do patients rate Clay Lane Medical Practice?
In the 2026 NHS GP Patient Survey, 93% of patients at Clay Lane Medical Practice said their overall experience was good. The England average is 77%. 78% found it easy to get through by phone (England 57%). Its GPScore is 84 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Clay Lane Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Clay Lane Medical Practice as Good at its last published inspection (report published 7 April 2020).
What are the opening times of Clay Lane Medical Practice?
Reception is open Monday 8am to 8:30pm, Tuesday 8am to 6:30pm, Wednesday 7:30am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 30 December 2019. Bank holidays may differ.
How do I contact Clay Lane Medical Practice?
Call 024 7509 7145 or visit its website, www.claylanemedicalpractice.co.uk/index.aspx. You can also book and order repeat prescriptions in the NHS App. The address is Clay Lane Health Centre, 5 Clay Lane, Coventry, CV2 4LJ.
How many patients are registered at Clay Lane Medical Practice?
Around 10,617 patients are registered (January 2025). The surgery is part of Coventry Navigation 1 PCN, a group of local surgeries that share staff and services, in the Coventry and Warwickshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.