GP surgery in Coventry
Godiva Group Practice
5 Clay Lane, Coventry, CV2 4LJ
Scores 58 out of 100, average for a GP surgery in England. 85% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 76
- Easy to get through on the phone76
- Easy to contact online43
- Good experience of getting in touch85
- Did not wait too long for the appointment61
Quality of care 33
- Patients rate the surgery as good71
- Patients got what they needed28
- Doctors and nurses listen28
- Patients trust the staff17
- Inspection rating (Requires improvement)2
- Health checks and screening done48
- Meets NHS clinical targets51
- Children vaccinated on time36
What patients say
98 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
85%
say their experience is good
well above the England average (77%)
+4
change since last year
2025: 81% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 82% |
| Easy to contact via website | 56% | 58% | 66% |
| Easy to contact via NHS App | 61% | 54% | 74% |
| Reception staff helpful | 91% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 36% |
| Sees preferred clinician | 39% | 42% | 49% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 90% |
| Next steps within 2 days | 93% | 93% | 93% |
| Good experience of contacting | 88% | 73% | 88% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 63% |
| Waiting time was about right | 75% | 69% | 81% |
| Remote appointment | 34% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 92% |
| Treated with care and concern | 83% | 86% | 90% |
| Considered mental wellbeing | 80% | 75% | 80% |
| Had all the information needed | 94% | 92% | 96% |
| Confidence and trust | 88% | 93% | 95% |
| Involved in decisions | 84% | 92% | 96% |
| Needs were met | 88% | 90% | 94% |
| Overall | |||
| Overall experience good | 85% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 63% | 79% | 82% |
| Supported by local services | 56% | 70% | 66% |
| Discussed managing condition | 56% | 43% | 49% |
| Agreed a care plan | 57% | 46% | 70% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 August 2019. Bank holidays may differ.
- Address
- 5 Clay Lane, Coventry, CV2 4LJ
- Phone
- 024 7509 6629
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Coventry Navigation 1 PCN (a group of local surgeries that share services)
- NHS code
- M86016 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Balliol Road Surgery
- 1 Balliol Road, Coventry, CV2 3DR
- Holyhead Surgery
- 1 Chester Street, Coventry, CV1 4DH
- Stoney Stanton Road
- 475 Stoney Stanton Road, Coventry, CV6 5EA
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 24 August 2022
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.8% | 15.2% |
| Diabetes | 8.2% | 7.9% |
| Asthma | 4.8% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 1.8% | 3.0% |
| Depression | 11.1% | 14.3% |
| Obesity | 15.2% | 13.9% |
| Smoking | 17.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 56% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Godiva Group Practicethis surgery | – | 58 | 76% | 85% | Yes |
| Clay Lane Medical PracticeCoventry, CV2 4LJ | under 0.1 miles | 84 | 78% | 93% | Yes |
| Mansfield Medical CentreCoventry, CV3 1JB | 0.5 miles | 66 | 55% | 85% | Yes |
| Park HouseCoventry, CV1 2DL | 0.6 miles | 90 | 91% | 86% | Yes |
| St Georges Road SurgeryCoventry, CV1 2DL | 0.6 miles | 42 | 68% | 75% | Yes |
| Torcross Medical CentreCoventry, CV2 3NF | 0.7 miles | 96 | 98% | 95% | Yes |
| Copsewood Medical CentreCoventry, CV2 5NB | 0.9 miles | 20 | 71% | 70% | Yes |
| Meridian PracticeCoventry, CV1 4FS | 0.9 miles | 66 | 64% | 87% | Yes |
| Priory Gate PracticeCoventry, CV1 4FS | 0.9 miles | 62 | 68% | 78% | Yes |
| The Anchor CentreCoventry, CV1 5FX | 1.0 miles | 95 | 87% | 97% | Yes |
Clay Lane Medical Practice is under 0.1 miles away, scores 84 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Godiva Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Godiva Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 024 7509 6629.
How do patients rate Godiva Group Practice?
In the 2026 NHS GP Patient Survey, 85% of patients at Godiva Group Practice said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 58 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Godiva Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Godiva Group Practice as Requires improvement at its last published inspection (report published 24 August 2022).
What are the opening times of Godiva Group Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 August 2019. Bank holidays may differ.
How do I contact Godiva Group Practice?
Call 024 7509 6629. You can also book and order repeat prescriptions in the NHS App. The address is 5 Clay Lane, Coventry, CV2 4LJ.
Does Godiva Group Practice have a branch surgery?
Yes. Godiva Group Practice also runs Balliol Road Surgery (1 Balliol Road, Coventry, CV2 3DR) and Holyhead Surgery (1 Chester Street, Coventry, CV1 4DH) and Stoney Stanton Road (475 Stoney Stanton Road, Coventry, CV6 5EA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Godiva Group Practice?
Around 21,606 patients are registered (January 2025). The surgery is part of Coventry Navigation 1 PCN, a group of local surgeries that share staff and services, in the Coventry and Warwickshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.