GP surgery in Basingstoke and Deane
Clift Surgery
Minchens Lane, Bramley, Tadley, RG26 5BH
Scores 68 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 60
- Easy to get through on the phone56
- Easy to contact online84
- Good experience of getting in touch68
- Did not wait too long for the appointment42
Quality of care 76
- Patients rate the surgery as good66
- Patients got what they needed49
- Doctors and nurses listen66
- Patients trust the staff59
- Inspection rating (Good)50
- Health checks and screening done91
- Meets NHS clinical targets98
- Children vaccinated on time94
What patients say
105 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
above the England average (57%)
84%
say their experience is good
above the England average (77%)
+5
change since last year
2025: 79% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 72% |
| Easy to contact via website | 74% | 58% | 67% |
| Easy to contact via NHS App | 66% | 54% | 45% |
| Reception staff helpful | 86% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 23% |
| Sees preferred clinician | 42% | 42% | 39% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 94% |
| Next steps within 2 days | 89% | 93% | 93% |
| Good experience of contacting | 81% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 44% |
| Waiting time was about right | 69% | 69% | 78% |
| Remote appointment | 28% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 86% |
| Treated with care and concern | 89% | 86% | 85% |
| Considered mental wellbeing | 77% | 75% | 71% |
| Had all the information needed | 92% | 92% | 92% |
| Confidence and trust | 95% | 93% | 92% |
| Involved in decisions | 91% | 92% | 90% |
| Needs were met | 91% | 90% | 91% |
| Overall | |||
| Overall experience good | 84% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 85% |
| Supported by local services | 75% | 70% | 68% |
| Discussed managing condition | 43% | 43% | 27% |
| Agreed a care plan | 58% | 46% | 23% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 November 2023. Bank holidays may differ.
- Address
- Minchens Lane, Bramley, Tadley, RG26 5BH
- Phone
- 01256 881228
- [email protected]
- Website
- www.cliftsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Whitewater Loddon PCN (a group of local surgeries that share services)
- NHS code
- J82079 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Parent and child parking
- Baby changing facility
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 8 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.8% | 15.2% |
| Diabetes | 7.1% | 7.9% |
| Asthma | 8.6% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 15.1% | 14.3% |
| Obesity | 17.2% | 13.9% |
| Smoking | 8.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 83% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 77% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Clift Surgerythis surgery | – | 68 | 65% | 84% | Yes |
| Chineham Medical PracticeBasingstoke, RG24 8ND | 3.0 miles | 30 | 38% | 78% | Yes |
| Mortimer SurgeryReading, RG7 3SQ | 3.2 miles | 69 | 78% | 84% | Yes |
| Shakespeare Road Medical PracticeBasingstoke, RG24 9DT | 3.6 miles | 4 | 43% | 66% | Yes |
| Tadley Medical P'shipTadley, RG26 4ER | 3.8 miles | 69 | 56% | 86% | Yes |
| Bramblys Grange Medical PracticeBasingstoke, RG21 7AP | 4.5 miles | 2 | 26% | 62% | Yes |
| Crown Heights Medical CentreBasingstoke, RG21 7AN | 4.5 miles | 3 | 29% | 59% | Yes |
| Swallowfield Medical PracticeReading, RG7 1QY | 5.7 miles | 42 | 49% | 85% | Yes |
| Camrose Gillies and Hackwood PartnershipBasingstoke, RG22 4EH | 6.3 miles | 1 | 20% | 49% | Yes |
| South Reading & Shinfield Group Medical PracReading, RG2 9EH | 7.3 miles | 15 | 50% | 64% | Yes |
Common questions
Is Clift Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Clift Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01256 881228.
How do patients rate Clift Surgery?
In the 2026 NHS GP Patient Survey, 84% of patients at Clift Surgery said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 68 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Clift Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Clift Surgery as Good at its last published inspection (report published 8 November 2016).
What are the opening times of Clift Surgery?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 November 2023. Bank holidays may differ.
How do I contact Clift Surgery?
Call 01256 881228 or visit its website, www.cliftsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Minchens Lane, Bramley, Tadley, RG26 5BH.
How many patients are registered at Clift Surgery?
Around 7,973 patients are registered (January 2025). The surgery is part of Whitewater Loddon PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.