GP surgery in Basingstoke
Camrose Gillies and Hackwood Partnership
Brighton Hill Parade, Basingstoke, RG22 4EH
Scores 1 out of 100, poor for a GP surgery in England. 49% of patients say their experience is good and 20% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 0
- Easy to get through on the phone1
- Easy to contact online1
- Good experience of getting in touch2
- Did not wait too long for the appointment1
Quality of care 5
- Patients rate the surgery as good1
- Patients got what they needed1
- Doctors and nurses listen2
- Patients trust the staff5
- Inspection rating (Good)50
- Health checks and screening done28
- Meets NHS clinical targets72
- Children vaccinated on time59
What patients say
170 patients answered the 2026 NHS survey about this surgery.
20%
find the phone easy
well below the England average (57%)
49%
say their experience is good
well below the England average (77%)
-6
change since last year
2025: 55% · 2026: 49%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 20% | 57% | 21% |
| Easy to contact via website | 19% | 58% | 20% |
| Easy to contact via NHS App | 27% | 54% | 26% |
| Reception staff helpful | 72% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 25% |
| Sees preferred clinician | 13% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 71% | 84% | 67% |
| Next steps within 2 days | 95% | 93% | 90% |
| Good experience of contacting | 45% | 73% | 44% |
| The appointment | |||
| Offered a choice of time or day | 31% | 57% | 21% |
| Waiting time was about right | 39% | 69% | 30% |
| Remote appointment | 24% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 71% | 87% | 82% |
| Treated with care and concern | 75% | 86% | 80% |
| Considered mental wellbeing | 68% | 75% | 62% |
| Had all the information needed | 90% | 92% | 87% |
| Confidence and trust | 84% | 93% | 89% |
| Involved in decisions | 84% | 92% | 88% |
| Needs were met | 75% | 90% | 86% |
| Overall | |||
| Overall experience good | 49% | 77% | 55% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 75% |
| Supported by local services | 66% | 70% | 57% |
| Discussed managing condition | 28% | 43% | 23% |
| Agreed a care plan | 35% | 46% | 29% |
Green means at least 2 points better than England, red at least 2 points worse. With about 170 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 January 2025. Bank holidays may differ.
- Address
- Brighton Hill Parade, Basingstoke, RG22 4EH
- Phone
- 01256 479747
- [email protected]
- Website
- www.cghpartnership.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Camrose, Gillies & Hackwood Partnership PCN (a group of local surgeries that share services)
- NHS code
- J82069 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Beggarwood Surgery
- Broadmere Road, Beggarwood, Basingstoke, RG22 4AQ
- Camrose Medical Partnership
- St. Andrews Medical Centre, Western Way, Basingstoke, RG22 6ER
- Hackwood Partnership
- Essex House, Worting Road, Basingstoke, RG21 8SU
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.6% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 16.5% | 14.3% |
| Obesity | 15.2% | 13.9% |
| Smoking | 14.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Camrose Gillies and Hackwood Partnershipthis surgery | – | 1 | 20% | 49% | Yes |
| Bramblys Grange Medical PracticeBasingstoke, RG21 7AP | 1.9 miles | 2 | 26% | 62% | Yes |
| Crown Heights Medical CentreBasingstoke, RG21 7AN | 1.9 miles | 3 | 29% | 59% | Yes |
| Shakespeare Road Medical PracticeBasingstoke, RG24 9DT | 2.8 miles | 4 | 43% | 66% | Yes |
| Chineham Medical PracticeBasingstoke, RG24 8ND | 3.9 miles | 30 | 38% | 78% | Yes |
| Clift SurgeryTadley, RG26 5BH | 6.3 miles | 68 | 65% | 84% | Yes |
| Odiham Health CentreHook, RG29 1JY | 7.5 miles | 64 | 60% | 80% | Yes |
| Tadley Medical P'shipTadley, RG26 4ER | 7.9 miles | 69 | 56% | 86% | Yes |
| Watership Down HealthNewbury, RG20 5QX | 8.0 miles | 89 | 78% | 91% | Yes |
| Wilson PracticeAlton, GU34 2QX | 9.0 miles | 61 | 48% | 87% | Yes |
Chineham Medical Practice is 3.9 miles away, scores 30 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Camrose Gillies and Hackwood Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Camrose Gillies and Hackwood Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 01256 479747.
How do patients rate Camrose Gillies and Hackwood Partnership?
In the 2026 NHS GP Patient Survey, 49% of patients at Camrose Gillies and Hackwood Partnership said their overall experience was good. The England average is 77%. 20% found it easy to get through by phone (England 57%). Its GPScore is 1 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Camrose Gillies and Hackwood Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Camrose Gillies and Hackwood Partnership as Good at its last published inspection (report published 22 May 2025).
What are the opening times of Camrose Gillies and Hackwood Partnership?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 January 2025. Bank holidays may differ.
How do I contact Camrose Gillies and Hackwood Partnership?
Call 01256 479747 or visit its website, www.cghpartnership.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Brighton Hill Parade, Basingstoke, RG22 4EH.
Does Camrose Gillies and Hackwood Partnership have a branch surgery?
Yes. Camrose Gillies and Hackwood Partnership also runs Beggarwood Surgery (Broadmere Road, Beggarwood, Basingstoke, RG22 4AQ) and Camrose Medical Partnership (St. Andrews Medical Centre, Western Way, Basingstoke, RG22 6ER) and Hackwood Partnership (Essex House, Worting Road, Basingstoke, RG21 8SU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Camrose Gillies and Hackwood Partnership?
Around 52,112 patients are registered (January 2025). The surgery is part of Camrose, Gillies & Hackwood Partnership PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.