GP surgery in Shropshire
Clive Medical Practice
High Street, Clive, Shrewsbury, SY4 5PS
Scores 51 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 53
- Easy to get through on the phone55
- Easy to contact online70
- Good experience of getting in touch63
- Did not wait too long for the appointment32
Quality of care 48
- Patients rate the surgery as good46
- Patients got what they needed33
- Doctors and nurses listen44
- Patients trust the staff34
- Inspection rating (Good)50
- Health checks and screening done52
- Meets NHS clinical targets95
- Children vaccinated on time96
What patients say
103 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
above the England average (57%)
78%
say their experience is good
about the England average (77%)
-12
change since last year
2025: 90% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 65% |
| Easy to contact via website | 66% | 58% | 37% |
| Easy to contact via NHS App | 66% | 54% | 68% |
| Reception staff helpful | 87% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 41% | 31% | 46% |
| Sees preferred clinician | 51% | 42% | 53% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 89% |
| Next steps within 2 days | 98% | 93% | 92% |
| Good experience of contacting | 80% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 66% |
| Waiting time was about right | 65% | 69% | 68% |
| Remote appointment | 25% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 97% |
| Treated with care and concern | 85% | 86% | 93% |
| Considered mental wellbeing | 79% | 75% | 84% |
| Had all the information needed | 91% | 92% | 98% |
| Confidence and trust | 91% | 93% | 98% |
| Involved in decisions | 90% | 92% | 97% |
| Needs were met | 89% | 90% | 97% |
| Overall | |||
| Overall experience good | 78% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 85% |
| Supported by local services | 69% | 70% | 80% |
| Discussed managing condition | 48% | 43% | 48% |
| Agreed a care plan | 41% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6pm |
| Tuesday | 8:30am to 1pm 2pm to 6pm |
| Wednesday | 8:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 1pm 2pm to 6pm |
| Friday | 8:30am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 June 2012. Bank holidays may differ.
- Address
- High Street, Clive, Shrewsbury, SY4 5PS
- Phone
- 01939 220295
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Shropshire Rural Alliance PCN (a group of local surgeries that share services)
- NHS code
- M82017 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Roden Grove-Wem
- The Surgery, Roden Grove, Wem, SY4 5HG · 01939 233386
Access and facilities
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 21 October 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.7% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 8.2% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 13.8% | 14.3% |
| Obesity | 14.0% | 13.9% |
| Smoking | 7.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 98% | 78% |
| Asthma: annual review | 53% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Clive Medical Practicethis surgery | – | 51 | 65% | 78% | Yes |
| Wem and Prees Medical PracticeShrewsbury, SY4 5AF | 3.1 miles | 64 | 58% | 79% | Yes |
| Shawbury Medical PracticeShrewsbury, SY4 4JS | 3.4 miles | 58 | 54% | 84% | Yes |
| Severn Fields Medical PracticeShrewsbury, SY1 4RQ | 6.0 miles | 3 | 41% | 56% | Yes |
| Prescott SurgeryShrewsbury, SY4 2DR | 6.0 miles | 90 | 91% | 95% | Yes |
| Hodnet Medical PracticeMarket Drayton, TF9 3NF | 6.7 miles | 99 | 95% | 96% | Yes |
| Belvidere Medical PracticeShrewsbury, SY2 5LS | 7.4 miles | 76 | 72% | 81% | Yes |
| Riverside Medical PracticeShrewsbury, SY1 1QJ | 7.5 miles | 33 | 50% | 78% | Yes |
| Claremont Bank SurgeryShrewsbury, SY1 1RL | 7.5 miles | 93 | 88% | 92% | Yes |
| Urgent Treatment CentreShrewsbury, SY3 8XQ | 7.9 miles | – | – | – | – |
Wem and Prees Medical Practice is 3.1 miles away, scores 64 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Clive Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Clive Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01939 220295.
How do patients rate Clive Medical Practice?
In the 2026 NHS GP Patient Survey, 78% of patients at Clive Medical Practice said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 51 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Clive Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Clive Medical Practice as Good at its last published inspection (report published 21 October 2016).
What are the opening times of Clive Medical Practice?
Reception is open Monday 8:30am to 1pm 2pm to 6pm, Tuesday 8:30am to 1pm 2pm to 6pm, Wednesday 8:30am to 1pm 2pm to 6pm, Thursday 8:30am to 1pm 2pm to 6pm, Friday 8:30am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 June 2012. Bank holidays may differ.
How do I contact Clive Medical Practice?
Call 01939 220295. You can also book and order repeat prescriptions in the NHS App. The address is High Street, Clive, Shrewsbury, SY4 5PS.
Does Clive Medical Practice have a branch surgery?
Yes. Clive Medical Practice also runs Roden Grove-Wem (The Surgery, Roden Grove, Wem, SY4 5HG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Clive Medical Practice?
Around 4,654 patients are registered (January 2025). The surgery is part of Shropshire Rural Alliance PCN, a group of local surgeries that share staff and services, in the Shropshire, Telford and Wrekin NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.