GP surgery in Shropshire
Wem and Prees Medical Practice
New Street, Wem, Shrewsbury, SY4 5AF
Scores 64 out of 100, good for a GP surgery in England. 79% of patients say their experience is good and 58% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 68
- Easy to get through on the phone43
- Easy to contact online86
- Good experience of getting in touch72
- Did not wait too long for the appointment72
Quality of care 56
- Patients rate the surgery as good51
- Patients got what they needed41
- Doctors and nurses listen77
- Patients trust the staff70
- Inspection rating (Good)50
- Health checks and screening done14
- Meets NHS clinical targets88
- Children vaccinated on time74
What patients say
101 patients answered the 2026 NHS survey about this surgery.
58%
find the phone easy
about the England average (57%)
79%
say their experience is good
above the England average (77%)
-6
change since last year
2025: 86% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 58% | 57% | 58% |
| Easy to contact via website | 75% | 58% | 64% |
| Easy to contact via NHS App | 60% | 54% | 62% |
| Reception staff helpful | 84% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 24% |
| Sees preferred clinician | 40% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 94% |
| Next steps within 2 days | 89% | 93% | 90% |
| Good experience of contacting | 83% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 40% |
| Waiting time was about right | 79% | 69% | 75% |
| Remote appointment | 21% | 26% | 37% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 93% |
| Treated with care and concern | 93% | 86% | 91% |
| Considered mental wellbeing | 75% | 75% | 71% |
| Had all the information needed | 94% | 92% | 95% |
| Confidence and trust | 96% | 93% | 98% |
| Involved in decisions | 93% | 92% | 96% |
| Needs were met | 90% | 90% | 96% |
| Overall | |||
| Overall experience good | 79% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 81% |
| Supported by local services | 60% | 70% | 74% |
| Discussed managing condition | 36% | 43% | 44% |
| Agreed a care plan | 55% | 46% | 48% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:15am to 1pm 2pm to 6pm |
| Tuesday | 8:15am to 1pm 2pm to 6pm |
| Wednesday | 8:15am to 1pm 2pm to 6pm |
| Thursday | 8:15am to 1pm 2pm to 6pm |
| Friday | 8:15am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 May 2024. Bank holidays may differ.
- Address
- New Street, Wem, Shrewsbury, SY4 5AF
- Phone
- 01939 232424
- [email protected]
- Website
- www.wemandpreeshealth.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Shropshire PCN (a group of local surgeries that share services)
- NHS code
- M82035 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Prees
- The Grocott Medical Centre, Whitchurch Road, Prees, Whitchurch, SY13 2DG · 01948 840206
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 March 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.9% | 15.2% |
| Diabetes | 8.2% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 15.3% | 14.3% |
| Obesity | 17.4% | 13.9% |
| Smoking | 12.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 57% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 62% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 53% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Wem and Prees Medical Practicethis surgery | – | 64 | 58% | 79% | Yes |
| Clive Medical PracticeShrewsbury, SY4 5PS | 3.1 miles | 51 | 65% | 78% | Yes |
| Shawbury Medical PracticeShrewsbury, SY4 4JS | 6.0 miles | 58 | 54% | 84% | Yes |
| Hodnet Medical PracticeMarket Drayton, TF9 3NF | 6.2 miles | 99 | 95% | 96% | Yes |
| Prescott SurgeryShrewsbury, SY4 2DR | 7.5 miles | 90 | 91% | 95% | Yes |
| Churchmere Medical GroupEllesmere, SY12 0DB | 8.0 miles | 33 | 43% | 72% | Yes |
| Severn Fields Medical PracticeShrewsbury, SY1 4RQ | 9.1 miles | 3 | 41% | 56% | Yes |
| Market Drayton Medical PracticeMarket Drayton, TF9 3AL | 10.4 miles | 51 | 47% | 83% | Yes |
| Belvidere Medical PracticeShrewsbury, SY2 5LS | 10.5 miles | 76 | 72% | 81% | Yes |
| Riverside Medical PracticeShrewsbury, SY1 1QJ | 10.5 miles | 33 | 50% | 78% | Yes |
Hodnet Medical Practice is 6.2 miles away, scores 99 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Wem and Prees Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Wem and Prees Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01939 232424.
How do patients rate Wem and Prees Medical Practice?
In the 2026 NHS GP Patient Survey, 79% of patients at Wem and Prees Medical Practice said their overall experience was good. The England average is 77%. 58% found it easy to get through by phone (England 57%). Its GPScore is 64 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Wem and Prees Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Wem and Prees Medical Practice as Good at its last published inspection (report published 17 March 2016).
What are the opening times of Wem and Prees Medical Practice?
Reception is open Monday 8:15am to 1pm 2pm to 6pm, Tuesday 8:15am to 1pm 2pm to 6pm, Wednesday 8:15am to 1pm 2pm to 6pm, Thursday 8:15am to 1pm 2pm to 6pm, Friday 8:15am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 May 2024. Bank holidays may differ.
How do I contact Wem and Prees Medical Practice?
Call 01939 232424 or visit its website, www.wemandpreeshealth.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is New Street, Wem, Shrewsbury, SY4 5AF.
Does Wem and Prees Medical Practice have a branch surgery?
Yes. Wem and Prees Medical Practice also runs Prees (The Grocott Medical Centre, Whitchurch Road, Prees, Whitchurch, SY13 2DG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Wem and Prees Medical Practice?
Around 12,235 patients are registered (January 2025). The surgery is part of North Shropshire PCN, a group of local surgeries that share staff and services, in the Shropshire, Telford and Wrekin NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.