GP surgery in East Devon
Coleridge Medical Centre
Canaan Way, Ottery St. Mary, EX11 1EQ
Scores 36 out of 100, below average for a GP surgery in England. 81% of patients say their experience is good and 46% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 23
- Easy to get through on the phone21
- Easy to contact online22
- Good experience of getting in touch33
- Did not wait too long for the appointment32
Quality of care 57
- Patients rate the surgery as good56
- Patients got what they needed54
- Doctors and nurses listen42
- Patients trust the staff48
- Inspection rating (Good)50
- Health checks and screening done28
- Meets NHS clinical targets98
- Children vaccinated on time92
What patients say
115 patients answered the 2026 NHS survey about this surgery.
45%
find the phone easy
well below the England average (57%)
81%
say their experience is good
above the England average (77%)
+7
change since last year
2025: 74% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 45% | 57% | 46% |
| Easy to contact via website | 45% | 58% | 48% |
| Easy to contact via NHS App | 33% | 54% | 60% |
| Reception staff helpful | 90% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 25% |
| Sees preferred clinician | 49% | 42% | 22% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 92% |
| Next steps within 2 days | 89% | 93% | 90% |
| Good experience of contacting | 70% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 61% |
| Waiting time was about right | 65% | 69% | 58% |
| Remote appointment | 17% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 86% |
| Treated with care and concern | 84% | 86% | 85% |
| Considered mental wellbeing | 68% | 75% | 72% |
| Had all the information needed | 91% | 92% | 91% |
| Confidence and trust | 93% | 93% | 89% |
| Involved in decisions | 93% | 92% | 89% |
| Needs were met | 92% | 90% | 87% |
| Overall | |||
| Overall experience good | 81% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 82% |
| Supported by local services | 74% | 70% | 81% |
| Discussed managing condition | 36% | 43% | 46% |
| Agreed a care plan | 48% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 115 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 March 2025. Bank holidays may differ.
- Address
- Canaan Way, Ottery St. Mary, EX11 1EQ
- Phone
- 01404 814447
- Website
- coleridgemc.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Honiton/Ottery/Sid Valley (Hosms) PCN (a group of local surgeries that share services)
- NHS code
- L83095 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Sandfords
- Whimple, Exeter, EX5 2TS
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Children’s play area
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.1% | 15.2% |
| Diabetes | 7.1% | 7.9% |
| Asthma | 8.9% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 4.4% | 3.0% |
| Depression | 13.6% | 14.3% |
| Obesity | 14.6% | 13.9% |
| Smoking | 7.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 55% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Coleridge Medical Centrethis surgery | – | 36 | 46% | 81% | Yes |
| Sid Valley PracticeSidmouth, EX10 9YA | 3.9 miles | 59 | 50% | 82% | Yes |
| Honiton SurgeryHoniton, EX14 2NY | 5.1 miles | 52 | 40% | 77% | Yes |
| Cranbrook Medical PracticeExeter, EX5 7DR | 5.8 miles | 11 | 51% | 68% | Yes |
| Woodbury SurgeryExeter, EX5 1NZ | 7.4 miles | 100 | 95% | 94% | Yes |
| Pinhoe SurgeryExeter, EX1 3SY | 8.2 miles | 74 | 73% | 89% | Yes |
| Budleigh Salterton Medical PracticeBudleigh Salterton, EX9 6LS | 8.6 miles | 74 | 70% | 86% | Yes |
| Bramblehaies SurgeryCullompton, EX15 1TZ | 8.8 miles | 26 | 50% | 71% | Yes |
| Hill Barton SurgeryExeter, EX1 3EN | 8.9 miles | 56 | 81% | 82% | Yes |
| Whipton SurgeryExeter, EX4 8EG | 9.0 miles | 71 | 83% | 84% | Yes |
Sid Valley Practice is 3.9 miles away, scores 59 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Coleridge Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Coleridge Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01404 814447.
How do patients rate Coleridge Medical Centre?
In the 2026 NHS GP Patient Survey, 81% of patients at Coleridge Medical Centre said their overall experience was good. The England average is 77%. 46% found it easy to get through by phone (England 57%). Its GPScore is 36 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Coleridge Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Coleridge Medical Centre as Good at its last published inspection (report published 3 November 2025).
What are the opening times of Coleridge Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 March 2025. Bank holidays may differ.
How do I contact Coleridge Medical Centre?
Call 01404 814447 or visit its website, coleridgemc.com. You can also book and order repeat prescriptions in the NHS App. The address is Canaan Way, Ottery St. Mary, EX11 1EQ.
Does Coleridge Medical Centre have a branch surgery?
Yes. Coleridge Medical Centre also runs Sandfords (Whimple, Exeter, EX5 2TS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Coleridge Medical Centre?
Around 15,816 patients are registered (January 2025). The surgery is part of Honiton/Ottery/Sid Valley (Hosms) PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.