GP surgery in East Devon
Budleigh Salterton Medical Practice
Budleigh Health Centre, 1 the Lawn, Budleigh Salterton, EX9 6LS
Scores 74 out of 100, good for a GP surgery in England. 86% of patients say their experience is good and 70% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 76
- Easy to get through on the phone66
- Easy to contact online89
- Good experience of getting in touch75
- Did not wait too long for the appointment65
Quality of care 70
- Patients rate the surgery as good75
- Patients got what they needed54
- Doctors and nurses listen56
- Patients trust the staff58
- Inspection rating (Good)50
- Health checks and screening done54
- Meets NHS clinical targets86
- Children vaccinated on time55
What patients say
104 patients answered the 2026 NHS survey about this surgery.
70%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
-6
change since last year
2025: 93% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 70% | 57% | 71% |
| Easy to contact via website | 77% | 58% | 75% |
| Easy to contact via NHS App | 76% | 54% | 65% |
| Reception staff helpful | 90% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 35% |
| Sees preferred clinician | 51% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 95% | 84% | 91% |
| Next steps within 2 days | 96% | 93% | 96% |
| Good experience of contacting | 84% | 73% | 87% |
| The appointment | |||
| Offered a choice of time or day | 76% | 57% | 66% |
| Waiting time was about right | 76% | 69% | 78% |
| Remote appointment | 20% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 94% |
| Treated with care and concern | 88% | 86% | 92% |
| Considered mental wellbeing | 80% | 75% | 85% |
| Had all the information needed | 95% | 92% | 97% |
| Confidence and trust | 94% | 93% | 99% |
| Involved in decisions | 93% | 92% | 98% |
| Needs were met | 92% | 90% | 99% |
| Overall | |||
| Overall experience good | 86% | 77% | 92% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 88% |
| Supported by local services | 70% | 70% | 76% |
| Discussed managing condition | 46% | 43% | 48% |
| Agreed a care plan | 58% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 July 2025. Bank holidays may differ.
- Address
- Budleigh Health Centre, 1 the Lawn, Budleigh Salterton, EX9 6LS
- Phone
- 01395 441212
- Website
- www.budleighsaltertonmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Web PCN (a group of local surgeries that share services)
- NHS code
- L83011 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Bicton College of Agriculture
- Bicton College, East Budleigh, Budleigh Salterton, EX9 7BY
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Children’s play area
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 25 April 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.8% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 7.5% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 4.5% | 3.0% |
| Depression | 7.1% | 14.3% |
| Obesity | 10.5% | 13.9% |
| Smoking | 8.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 67% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Budleigh Salterton Medical Practicethis surgery | – | 74 | 70% | 86% | Yes |
| Rolle Medical PartnershipExmouth, EX8 2JF | 3.3 miles | 69 | 62% | 87% | Yes |
| Haldon House SurgeryExmouth, EX8 1DQ | 4.0 miles | 92 | 90% | 95% | Yes |
| Imperial SurgeryExmouth, EX8 1DQ | 4.0 miles | 91 | 83% | 90% | Yes |
| Woodbury SurgeryExeter, EX5 1NZ | 4.4 miles | 100 | 95% | 94% | Yes |
| Sid Valley PracticeSidmouth, EX10 9YA | 5.9 miles | 59 | 50% | 82% | Yes |
| Topsham SurgeryExeter, EX3 0EN | 7.0 miles | 74 | 74% | 80% | Yes |
| Barton SurgeryDawlish, EX7 9QH | 7.3 miles | 74 | 66% | 88% | Yes |
| Westbank PracticeExeter, EX6 8DF | 8.0 miles | 97 | 91% | 97% | Yes |
| Coleridge Medical CentreOttery St. Mary, EX11 1EQ | 8.6 miles | 36 | 46% | 81% | Yes |
Haldon House Surgery is 4.0 miles away, scores 92 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Budleigh Salterton Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Budleigh Salterton Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01395 441212.
How do patients rate Budleigh Salterton Medical Practice?
In the 2026 NHS GP Patient Survey, 86% of patients at Budleigh Salterton Medical Practice said their overall experience was good. The England average is 77%. 70% found it easy to get through by phone (England 57%). Its GPScore is 74 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Budleigh Salterton Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Budleigh Salterton Medical Practice as Good at its last published inspection (report published 25 April 2019).
What are the opening times of Budleigh Salterton Medical Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 July 2025. Bank holidays may differ.
How do I contact Budleigh Salterton Medical Practice?
Call 01395 441212 or visit its website, www.budleighsaltertonmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Budleigh Health Centre, 1 the Lawn, Budleigh Salterton, EX9 6LS.
Does Budleigh Salterton Medical Practice have a branch surgery?
Yes. Budleigh Salterton Medical Practice also runs Bicton College of Agriculture (Bicton College, East Budleigh, Budleigh Salterton, EX9 7BY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Budleigh Salterton Medical Practice?
Around 8,298 patients are registered (January 2025). The surgery is part of Web PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.