GP surgery in Brixham
Compass House Medical Centres
King Street, Brixham, TQ5 9TF
Scores 46 out of 100, average for a GP surgery in England. 80% of patients say their experience is good and 39% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2015. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 29
- Easy to get through on the phone13
- Easy to contact online70
- Good experience of getting in touch33
- Did not wait too long for the appointment42
Quality of care 69
- Patients rate the surgery as good55
- Patients got what they needed53
- Doctors and nurses listen53
- Patients trust the staff69
- Inspection rating (Outstanding)98
- Health checks and screening done47
- Meets NHS clinical targets57
- Children vaccinated on time49
What patients say
130 patients answered the 2026 NHS survey about this surgery.
39%
find the phone easy
well below the England average (57%)
80%
say their experience is good
above the England average (77%)
+11
change since last year
2025: 69% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 39% | 57% | 28% |
| Easy to contact via website | 66% | 58% | 50% |
| Easy to contact via NHS App | 58% | 54% | 36% |
| Reception staff helpful | 88% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 23% |
| Sees preferred clinician | 40% | 42% | 25% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 74% |
| Next steps within 2 days | 85% | 93% | 91% |
| Good experience of contacting | 70% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 50% |
| Waiting time was about right | 69% | 69% | 52% |
| Remote appointment | 26% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 90% |
| Treated with care and concern | 89% | 86% | 82% |
| Considered mental wellbeing | 66% | 75% | 61% |
| Had all the information needed | 94% | 92% | 94% |
| Confidence and trust | 96% | 93% | 92% |
| Involved in decisions | 93% | 92% | 92% |
| Needs were met | 92% | 90% | 91% |
| Overall | |||
| Overall experience good | 80% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 78% |
| Supported by local services | 77% | 70% | 62% |
| Discussed managing condition | 41% | 43% | 46% |
| Agreed a care plan | 39% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 130 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 October 2025. Bank holidays may differ.
- Address
- King Street, Brixham, TQ5 9TF
- Phone
- 01803 855897
- Website
- compasshousemedical.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Baywide PCN (a group of local surgeries that share services)
- NHS code
- L83055 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Compass House Medical Centres
- 2 Langdon Lane, Galmpton, TQ5 0PG · 01803 842284
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 3 December 2015
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 24.6% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 8.1% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 4.8% | 3.0% |
| Depression | 14.4% | 14.3% |
| Obesity | 13.3% | 13.9% |
| Smoking | 10.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Compass House Medical Centresthis surgery | – | 46 | 39% | 80% | Yes |
| Corner Place SurgeryPaignton, TQ4 5AH | 3.5 miles | 13 | 34% | 67% | Yes |
| Mayfield Medical CentrePaignton, TQ4 5LA | 3.6 miles | 7 | 32% | 58% | Yes |
| Pembroke Medical GroupPaignton, TQ3 2EZ | 4.0 miles | 37 | 33% | 80% | Yes |
| Old Farm SurgeryPaignton, TQ3 3TB | 4.4 miles | 58 | 48% | 83% | No |
| Chelston Hall SurgeryTorquay, TQ2 6HW | 4.9 miles | 31 | 44% | 75% | Yes |
| Croft Hall Medical PracticeTorquay, TQ2 5UA | 5.0 miles | 17 | 58% | 73% | Yes |
| Dartmouth Medical PracticeDartmouth, TQ6 0JL | 5.3 miles | 66 | 59% | 85% | Yes |
| Southover Medical PracticeTorquay, TQ1 3HD | 5.5 miles | 25 | 36% | 69% | Yes |
| Brunel Medical PracticeTorquay, TQ1 3SL | 5.8 miles | 53 | 43% | 80% | Yes |
Dartmouth Medical Practice is 5.3 miles away, scores 66 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Compass House Medical Centres taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Compass House Medical Centres was taking on new patients. You can register online through the NHS website or call the surgery on 01803 855897.
How do patients rate Compass House Medical Centres?
In the 2026 NHS GP Patient Survey, 80% of patients at Compass House Medical Centres said their overall experience was good. The England average is 77%. 39% found it easy to get through by phone (England 57%). Its GPScore is 46 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Compass House Medical Centres?
The Care Quality Commission, which inspects GP surgeries in England, rated Compass House Medical Centres as Outstanding at its last published inspection (report published 3 December 2015).
What are the opening times of Compass House Medical Centres?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 October 2025. Bank holidays may differ.
How do I contact Compass House Medical Centres?
Call 01803 855897 or visit its website, compasshousemedical.com. You can also book and order repeat prescriptions in the NHS App. The address is King Street, Brixham, TQ5 9TF.
Does Compass House Medical Centres have a branch surgery?
Yes. Compass House Medical Centres also runs Compass House Medical Centres (2 Langdon Lane, Galmpton, TQ5 0PG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Compass House Medical Centres?
Around 15,430 patients are registered (January 2025). The surgery is part of Baywide PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.