GP surgery in Bournemouth
Crescent Providence Surgery
12-14 Walpole Road, Bournemouth, BH1 4HA
Scores 44 out of 100, average for a GP surgery in England. 77% of patients say their experience is good and 61% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 53
- Easy to get through on the phone48
- Easy to contact online54
- Good experience of getting in touch50
- Did not wait too long for the appointment59
Quality of care 33
- Patients rate the surgery as good42
- Patients got what they needed10
- Doctors and nurses listen35
- Patients trust the staff20
- Inspection rating (Outstanding)98
- Health checks and screening done1
- Meets NHS clinical targets94
- Children vaccinated on time8
What patients say
104 patients answered the 2026 NHS survey about this surgery.
61%
find the phone easy
above the England average (57%)
77%
say their experience is good
about the England average (77%)
+9
change since last year
2025: 68% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 61% | 57% | 48% |
| Easy to contact via website | 60% | 58% | 61% |
| Easy to contact via NHS App | 65% | 54% | 63% |
| Reception staff helpful | 87% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 28% |
| Sees preferred clinician | 29% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 77% |
| Next steps within 2 days | 96% | 93% | 89% |
| Good experience of contacting | 76% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 57% |
| Waiting time was about right | 74% | 69% | 64% |
| Remote appointment | 37% | 26% | 47% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 77% |
| Treated with care and concern | 81% | 86% | 77% |
| Considered mental wellbeing | 78% | 75% | 64% |
| Had all the information needed | 98% | 92% | 89% |
| Confidence and trust | 89% | 93% | 88% |
| Involved in decisions | 88% | 92% | 86% |
| Needs were met | 83% | 90% | 82% |
| Overall | |||
| Overall experience good | 77% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 53% | 79% | 41% |
| Supported by local services | 47% | 70% | 64% |
| Discussed managing condition | 46% | 43% | 36% |
| Agreed a care plan | 47% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6pm |
| Tuesday | 8:30am to 1pm 2pm to 6pm |
| Wednesday | 8:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 1pm 2pm to 6pm |
| Friday | 8:30am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 31 July 2023. Bank holidays may differ.
- Address
- 12-14 Walpole Road, Bournemouth, BH1 4HA
- Phone
- 01202 395195
- [email protected]
- Website
- southcoastmedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Coastal Medical Group PCN (a group of local surgeries that share services)
- NHS code
- J81634 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- St Paul's Hostel
- 10 St. Pauls Lane, Bournemouth, BH8 8AJ
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 1 May 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.9% | 15.2% |
| Diabetes | 4.8% | 7.9% |
| Asthma | 5.0% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 1.8% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 7.4% | 13.9% |
| Smoking | 27.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 54% | 67% |
| Cervical screening, women 50-64 | 57% | 75% |
| Blood pressure controlled (hypertension, under 80) | 55% | 68% |
| Blood pressure checked in last 5 years (45+) | 76% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 49% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 45% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Crescent Providence Surgerythis surgery | – | 44 | 61% | 77% | Yes |
| Shelley Manor Holdenhurst Medical CentreBournemouth, BH5 1LX | 0.5 miles | 23 | 48% | 71% | Yes |
| The Panton PracticeBournemouth, BH1 3EG | 0.9 miles | 12 | 49% | 68% | Yes |
| Littledown SurgeryBournemouth, BH7 7BU | 1.1 miles | 72 | 66% | 91% | Yes |
| St Albans Medical CentreBournemouth, BH8 9EW | 1.2 miles | 85 | 79% | 94% | Yes |
| Beaufort Road SurgeryBournemouth, BH6 5AJ | 1.3 miles | 68 | 71% | 81% | Yes |
| Southbourne PracticeBournemouth, BH6 5BF | 1.4 miles | 69 | 56% | 94% | Yes |
| Woodlea House SurgeryBournemouth, BH8 9NX | 1.6 miles | 37 | 61% | 82% | Yes |
| The Marine & Oakridge PartnershipBournemouth, BH6 3DB | 1.7 miles | 63 | 74% | 85% | Yes |
| The Banks & Bearwood Medical CentreBournemouth, BH3 7AT | 1.7 miles | 23 | 48% | 69% | Yes |
Littledown Surgery is 1.1 miles away, scores 72 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Crescent Providence Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Crescent Providence Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01202 395195.
How do patients rate Crescent Providence Surgery?
In the 2026 NHS GP Patient Survey, 77% of patients at Crescent Providence Surgery said their overall experience was good. The England average is 77%. 61% found it easy to get through by phone (England 57%). Its GPScore is 44 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Crescent Providence Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Crescent Providence Surgery as Outstanding at its last published inspection (report published 1 May 2018).
What are the opening times of Crescent Providence Surgery?
Reception is open Monday 8:30am to 1pm 2pm to 6pm, Tuesday 8:30am to 1pm 2pm to 6pm, Wednesday 8:30am to 1pm 2pm to 6pm, Thursday 8:30am to 1pm 2pm to 6pm, Friday 8:30am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 31 July 2023. Bank holidays may differ.
How do I contact Crescent Providence Surgery?
Call 01202 395195 or visit its website, southcoastmedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 12-14 Walpole Road, Bournemouth, BH1 4HA.
Does Crescent Providence Surgery have a branch surgery?
Yes. Crescent Providence Surgery also runs St Paul's Hostel (10 St. Pauls Lane, Bournemouth, BH8 8AJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Crescent Providence Surgery?
Around 14,361 patients are registered (January 2025). The surgery is part of South Coastal Medical Group PCN, a group of local surgeries that share staff and services, in the Dorset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.