GP surgery in Bournemouth
The Panton Practice
14 Gervis Road, Bournemouth, BH1 3EG
Scores 12 out of 100, poor for a GP surgery in England. 68% of patients say their experience is good and 49% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 20
- Easy to get through on the phone27
- Easy to contact online66
- Good experience of getting in touch26
- Did not wait too long for the appointment10
Quality of care 6
- Patients rate the surgery as good16
- Patients got what they needed21
- Doctors and nurses listen4
- Patients trust the staff18
- Inspection rating (Good)50
- Health checks and screening done3
- Meets NHS clinical targets22
- Children vaccinated on time21
What patients say
102 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
below the England average (57%)
68%
say their experience is good
well below the England average (77%)
+7
change since last year
2025: 60% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 57% |
| Easy to contact via website | 65% | 58% | 67% |
| Easy to contact via NHS App | 54% | 54% | 43% |
| Reception staff helpful | 78% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 16% |
| Sees preferred clinician | 36% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 71% |
| Next steps within 2 days | 94% | 93% | 88% |
| Good experience of contacting | 67% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 49% |
| Waiting time was about right | 53% | 69% | 58% |
| Remote appointment | 21% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 73% | 87% | 85% |
| Treated with care and concern | 76% | 86% | 82% |
| Considered mental wellbeing | 72% | 75% | 66% |
| Had all the information needed | 96% | 92% | 90% |
| Confidence and trust | 89% | 93% | 86% |
| Involved in decisions | 83% | 92% | 81% |
| Needs were met | 86% | 90% | 81% |
| Overall | |||
| Overall experience good | 68% | 77% | 60% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 50% |
| Supported by local services | 46% | 70% | 49% |
| Discussed managing condition | 32% | 43% | 45% |
| Agreed a care plan | 39% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 July 2026. Bank holidays may differ.
- Address
- 14 Gervis Road, Bournemouth, BH1 3EG
- Phone
- 01202 411700
- Website
- www.thepantonpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Central Bournemouth PCN (a group of local surgeries that share services)
- NHS code
- J81072 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- St Leonards Road Surgery
- 20 St Leonards Road, Charminster, Bournemouth, BH8 8QN
Access and facilities
- Disabled parking
- Disabled toilet
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 30 April 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.0% | 15.2% |
| Diabetes | 3.9% | 7.9% |
| Asthma | 3.8% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 2.1% | 3.0% |
| Depression | 10.4% | 14.3% |
| Obesity | 7.7% | 13.9% |
| Smoking | 18.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 50% | 67% |
| Cervical screening, women 50-64 | 64% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 78% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 67% | 78% |
| Asthma: annual review | 48% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Panton Practicethis surgery | – | 12 | 49% | 68% | Yes |
| Crescent Providence SurgeryBournemouth, BH1 4HA | 0.9 miles | 44 | 61% | 77% | Yes |
| Shelley Manor Holdenhurst Medical CentreBournemouth, BH5 1LX | 1.2 miles | 23 | 48% | 71% | Yes |
| St Albans Medical CentreBournemouth, BH8 9EW | 1.4 miles | 85 | 79% | 94% | Yes |
| The Banks & Bearwood Medical CentreBournemouth, BH3 7AT | 1.5 miles | 23 | 48% | 69% | Yes |
| Westbourne Medical CentreBournemouth, BH4 9HJ | 1.8 miles | 30 | 57% | 73% | Yes |
| Denmark Road Medical CentreBournemouth, BH9 1PB | 1.9 miles | 25 | 58% | 73% | Yes |
| Littledown SurgeryBournemouth, BH7 7BU | 1.9 miles | 72 | 66% | 91% | Yes |
| Village SurgeryPoole, BH12 5BF | 2.0 miles | 8 | 50% | 61% | Yes |
| Beaufort Road SurgeryBournemouth, BH6 5AJ | 2.1 miles | 68 | 71% | 81% | Yes |
Crescent Providence Surgery is 0.9 miles away, scores 44 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Panton Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Panton Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01202 411700.
How do patients rate The Panton Practice?
In the 2026 NHS GP Patient Survey, 68% of patients at The Panton Practice said their overall experience was good. The England average is 77%. 49% found it easy to get through by phone (England 57%). Its GPScore is 12 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Panton Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Panton Practice as Good at its last published inspection (report published 30 April 2019).
What are the opening times of The Panton Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 July 2026. Bank holidays may differ.
How do I contact The Panton Practice?
Call 01202 411700 or visit its website, www.thepantonpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 14 Gervis Road, Bournemouth, BH1 3EG.
Does The Panton Practice have a branch surgery?
Yes. The Panton Practice also runs St Leonards Road Surgery (20 St Leonards Road, Charminster, Bournemouth, BH8 8QN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Panton Practice?
Around 17,291 patients are registered (January 2025). The surgery is part of Central Bournemouth PCN, a group of local surgeries that share staff and services, in the Dorset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.