GP surgery in Mid Suffolk
Debenham Group Practice
20 Low Road, Debenham, Stowmarket, IP14 6QU
Scores 95 out of 100, excellent for a GP surgery in England. 88% of patients say their experience is good and 81% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 94
- Easy to get through on the phone84
- Easy to contact online96
- Good experience of getting in touch88
- Did not wait too long for the appointment95
Quality of care 92
- Patients rate the surgery as good79
- Patients got what they needed77
- Doctors and nurses listen87
- Patients trust the staff79
- Inspection rating (Good)50
- Health checks and screening done88
- Meets NHS clinical targets94
- Children vaccinated on time97
What patients say
117 patients answered the 2026 NHS survey about this surgery.
81%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
-2
change since last year
2025: 90% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 81% | 57% | 79% |
| Easy to contact via website | 85% | 58% | 90% |
| Easy to contact via NHS App | 75% | 54% | 86% |
| Reception staff helpful | 87% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 27% |
| Sees preferred clinician | 52% | 42% | 63% |
| What happened when they got in touch | |||
| Knew what would happen next | 96% | 84% | 95% |
| Next steps within 2 days | 97% | 93% | 98% |
| Good experience of contacting | 89% | 73% | 90% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 58% |
| Waiting time was about right | 91% | 69% | 89% |
| Remote appointment | 34% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 97% |
| Treated with care and concern | 98% | 86% | 97% |
| Considered mental wellbeing | 80% | 75% | 84% |
| Had all the information needed | 97% | 92% | 93% |
| Confidence and trust | 97% | 93% | 98% |
| Involved in decisions | 96% | 92% | 97% |
| Needs were met | 95% | 90% | 98% |
| Overall | |||
| Overall experience good | 88% | 77% | 90% |
| Living with a long-term condition | |||
| Confident managing conditions | 94% | 79% | 83% |
| Supported by local services | 87% | 70% | 69% |
| Discussed managing condition | 49% | 43% | 41% |
| Agreed a care plan | 41% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 117 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 7:30am to 6pm |
| Thursday | 7:30am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 May 2023. Bank holidays may differ.
- Address
- 20 Low Road, Debenham, Stowmarket, IP14 6QU
- Phone
- 01728 860248
- [email protected]
- Website
- www.debenhamgrouppractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Suffolk PCN (a group of local surgeries that share services)
- NHS code
- D83041 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- The Surgery Grundisburgh
- The Surgery, 20 Charles Avenue, Grundisburgh, Woodbridge, IP13 6TH · 01473 738121
- The Surgery Otley
- Chapel Road, Otley, Ipswich, IP6 9NT · 01473 890341
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.2% | 15.2% |
| Diabetes | 6.9% | 7.9% |
| Asthma | 9.2% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 12.1% | 14.3% |
| Obesity | 15.5% | 13.9% |
| Smoking | 9.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 80% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Debenham Group Practicethis surgery | – | 95 | 81% | 88% | Yes |
| Mendlesham Medical GroupStowmarket, IP14 5SQ | 4.7 miles | 83 | 80% | 86% | Yes |
| Framlingham SurgeryWoodbridge, IP13 9HA | 6.4 miles | 37 | 44% | 69% | Yes |
| Eye Health CentreEye, IP23 7DD | 7.2 miles | 32 | 66% | 73% | Yes |
| Needham Market Country PracticeIpswich, IP6 8EZ | 7.5 miles | 18 | 28% | 55% | Yes |
| StowhealthStowmarket, IP14 1NL | 8.3 miles | 95 | 68% | 93% | Yes |
| Combs Ford SurgeryStowmarket, IP14 2SY | 8.3 miles | 52 | 63% | 73% | Yes |
| Wickham Market Medical CentreWoodbridge, IP13 0SB | 9.1 miles | 93 | 89% | 91% | Yes |
| Fressingfield Medical CentreEye, IP21 5PJ | 10.2 miles | 96 | 87% | 96% | Yes |
| Framfield House SurgeryWoodbridge, IP12 4FD | 10.6 miles | 92 | 72% | 93% | Yes |
Common questions
Is Debenham Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Debenham Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01728 860248.
How do patients rate Debenham Group Practice?
In the 2026 NHS GP Patient Survey, 88% of patients at Debenham Group Practice said their overall experience was good. The England average is 77%. 81% found it easy to get through by phone (England 57%). Its GPScore is 95 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Debenham Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Debenham Group Practice as Good at its last published inspection (report published 19 December 2022).
What are the opening times of Debenham Group Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 7:30am to 6pm, Thursday 7:30am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 May 2023. Bank holidays may differ.
How do I contact Debenham Group Practice?
Call 01728 860248 or visit its website, www.debenhamgrouppractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 20 Low Road, Debenham, Stowmarket, IP14 6QU.
Does Debenham Group Practice have a branch surgery?
Yes. Debenham Group Practice also runs The Surgery Grundisburgh (The Surgery, 20 Charles Avenue, Grundisburgh, Woodbridge, IP13 6TH) and The Surgery Otley (Chapel Road, Otley, Ipswich, IP6 9NT). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Debenham Group Practice?
Around 9,807 patients are registered (January 2025). The surgery is part of East Suffolk PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.