GP surgery in East Suffolk
Wickham Market Medical Centre
Chapel Lane, Wickham Market, Woodbridge, IP13 0SB
Scores 93 out of 100, excellent for a GP surgery in England. 91% of patients say their experience is good and 89% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 89
- Easy to get through on the phone94
- Easy to contact online78
- Good experience of getting in touch88
- Did not wait too long for the appointment70
Quality of care 93
- Patients rate the surgery as good88
- Patients got what they needed77
- Doctors and nurses listen80
- Patients trust the staff87
- Inspection rating (Good)50
- Health checks and screening done84
- Meets NHS clinical targets93
- Children vaccinated on time84
What patients say
120 patients answered the 2026 NHS survey about this surgery.
89%
find the phone easy
well above the England average (57%)
91%
say their experience is good
well above the England average (77%)
+2
change since last year
2025: 89% · 2026: 91%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 89% | 57% | 85% |
| Easy to contact via website | 70% | 58% | 58% |
| Easy to contact via NHS App | 76% | 54% | 56% |
| Reception staff helpful | 95% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 41% | 31% | 30% |
| Sees preferred clinician | 74% | 42% | 42% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 95% |
| Next steps within 2 days | 95% | 93% | 92% |
| Good experience of contacting | 89% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 80% | 57% | 84% |
| Waiting time was about right | 78% | 69% | 82% |
| Remote appointment | 15% | 26% | 12% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 92% |
| Treated with care and concern | 94% | 86% | 84% |
| Considered mental wellbeing | 83% | 75% | 76% |
| Had all the information needed | 98% | 92% | 95% |
| Confidence and trust | 98% | 93% | 96% |
| Involved in decisions | 96% | 92% | 94% |
| Needs were met | 95% | 90% | 95% |
| Overall | |||
| Overall experience good | 91% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 92% | 79% | 87% |
| Supported by local services | 75% | 70% | 84% |
| Discussed managing condition | 42% | 43% | 55% |
| Agreed a care plan | 36% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 120 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 October 2025. Bank holidays may differ.
- Address
- Chapel Lane, Wickham Market, Woodbridge, IP13 0SB
- Phone
- 01728 747101
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- The Deben Health Group PCN (a group of local surgeries that share services)
- NHS code
- D83061 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Rendlesham Surgery
- 6 Acer Road, Rendlesham, Woodbridge, IP12 2GA · 01394 420555
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Free NHS WiFi
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 January 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.1% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 12.5% | 14.3% |
| Obesity | 16.6% | 13.9% |
| Smoking | 10.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 90% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Wickham Market Medical Centrethis surgery | – | 93 | 89% | 91% | Yes |
| Little St John Street SurgeryWoodbridge, IP12 1EE | 4.4 miles | 100 | 87% | 97% | Yes |
| Framfield House SurgeryWoodbridge, IP12 4FD | 4.9 miles | 92 | 72% | 93% | Yes |
| Framlingham SurgeryWoodbridge, IP13 9HA | 5.4 miles | 37 | 44% | 69% | Yes |
| Saxmundham Health CentreSaxmundham, IP17 1DY | 7.1 miles | 60 | 68% | 80% | Yes |
| Martlesham SurgeryIpswich, IP5 3SL | 7.4 miles | 92 | 78% | 89% | Yes |
| Embrace Medical CentreIpswich, IP5 1JF | 8.2 miles | 47 | 45% | 70% | Yes |
| The Peninsula PracticeWoodbridge, IP12 3DA | 9.1 miles | 90 | 78% | 89% | Yes |
| Debenham Group PracticeStowmarket, IP14 6QU | 9.1 miles | 95 | 81% | 88% | Yes |
| Two Rivers Medical CentreIpswich, IP4 5PB | 9.5 miles | 57 | 44% | 82% | Yes |
Common questions
Is Wickham Market Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Wickham Market Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01728 747101.
How do patients rate Wickham Market Medical Centre?
In the 2026 NHS GP Patient Survey, 91% of patients at Wickham Market Medical Centre said their overall experience was good. The England average is 77%. 89% found it easy to get through by phone (England 57%). Its GPScore is 93 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Wickham Market Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Wickham Market Medical Centre as Good at its last published inspection (report published 11 January 2018).
What are the opening times of Wickham Market Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 October 2025. Bank holidays may differ.
How do I contact Wickham Market Medical Centre?
Call 01728 747101. You can also book and order repeat prescriptions in the NHS App. The address is Chapel Lane, Wickham Market, Woodbridge, IP13 0SB.
Does Wickham Market Medical Centre have a branch surgery?
Yes. Wickham Market Medical Centre also runs Rendlesham Surgery (6 Acer Road, Rendlesham, Woodbridge, IP12 2GA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Wickham Market Medical Centre?
Around 9,953 patients are registered (January 2025). The surgery is part of The Deben Health Group PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.