GP surgery in Southcoates
Delta Healthcare
Park Primary Health Care Centre, 700 Holderness Road, Hull, HU9 3JA
Scores 8 out of 100, poor for a GP surgery in England. 55% of patients say their experience is good and 62% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 14
- Easy to get through on the phone50
- Easy to contact online6
- Good experience of getting in touch11
- Did not wait too long for the appointment3
Quality of care 6
- Patients rate the surgery as good3
- Patients got what they needed21
- Doctors and nurses listen1
- Patients trust the staff3
- Inspection rating (Good)50
- Health checks and screening done52
- Meets NHS clinical targets10
- Children vaccinated on time34
What patients say
127 patients answered the 2026 NHS survey about this surgery.
62%
find the phone easy
above the England average (57%)
55%
say their experience is good
well below the England average (77%)
-6
change since last year
2025: 60% · 2026: 55%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 62% | 57% | 59% |
| Easy to contact via website | 33% | 58% | 39% |
| Easy to contact via NHS App | 45% | 54% | 46% |
| Reception staff helpful | 89% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 39% |
| Sees preferred clinician | 38% | 42% | 59% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 78% |
| Next steps within 2 days | 81% | 93% | 91% |
| Good experience of contacting | 58% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 36% |
| Waiting time was about right | 44% | 69% | 51% |
| Remote appointment | 65% | 26% | 64% |
| The doctor or nurse | |||
| Good at listening | 66% | 87% | 82% |
| Treated with care and concern | 72% | 86% | 77% |
| Considered mental wellbeing | 54% | 75% | 66% |
| Had all the information needed | 87% | 92% | 91% |
| Confidence and trust | 81% | 93% | 88% |
| Involved in decisions | 82% | 92% | 84% |
| Needs were met | 86% | 90% | 83% |
| Overall | |||
| Overall experience good | 55% | 77% | 60% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 53% |
| Supported by local services | 57% | 70% | 53% |
| Discussed managing condition | 35% | 43% | 37% |
| Agreed a care plan | 44% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 127 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 October 2022. Bank holidays may differ.
- Address
- Park Primary Health Care Centre, 700 Holderness Road, Hull, HU9 3JA
- Phone
- 01482 335234
- Online
- Book, order repeat prescriptions and see records in the NHS App
- NHS code
- B81097 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.5% | 15.2% |
| Diabetes | 9.1% | 7.9% |
| Asthma | 5.4% | 6.6% |
| COPD | 3.4% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 9.7% | 14.3% |
| Obesity | 7.4% | 13.9% |
| Smoking | 22.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 51% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 65% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 81% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Delta Healthcarethis surgery | – | 8 | 62% | 55% | Yes |
| City Health Practice LtdHull, HU9 2LR | 0.9 miles | 4 | 29% | 61% | Yes |
| Hull Family PracticeHull, HU9 2LJ | 1.0 miles | 37 | 50% | 75% | Yes |
| Marfleet Group PracticeHull, HU9 5HH | 1.2 miles | 36 | 58% | 76% | Yes |
| Laurbel SurgeryHull, HU11 4AR | 1.7 miles | 76 | 83% | 79% | Yes |
| The Sutton Manor SurgeryHull, HU7 4PT | 1.7 miles | 78 | 67% | 87% | Yes |
| Dr GT Hendow's PracticeHull, HU7 4DW | 2.0 miles | 94 | 99% | 88% | Yes |
| James Alexander Family PracticeHull, HU7 4DW | 2.0 miles | 37 | 68% | 80% | Yes |
| Goodheart SurgeryHull, HU7 4DW | 2.0 miles | 24 | 50% | 68% | Yes |
| Clifton House Medical CentreHull, HU5 2ST | 2.4 miles | 69 | 51% | 87% | Yes |
Hull Family Practice is 1.0 miles away, scores 37 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Delta Healthcare taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Delta Healthcare was taking on new patients. You can register online through the NHS website or call the surgery on 01482 335234.
How do patients rate Delta Healthcare?
In the 2026 NHS GP Patient Survey, 55% of patients at Delta Healthcare said their overall experience was good. The England average is 77%. 62% found it easy to get through by phone (England 57%). Its GPScore is 8 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Delta Healthcare?
The Care Quality Commission, which inspects GP surgeries in England, rated Delta Healthcare as Good at its last published inspection (report published 27 January 2022).
What are the opening times of Delta Healthcare?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 October 2022. Bank holidays may differ.
How do I contact Delta Healthcare?
Call 01482 335234. You can also book and order repeat prescriptions in the NHS App. The address is Park Primary Health Care Centre, 700 Holderness Road, Hull, HU9 3JA.
How many patients are registered at Delta Healthcare?
Around 2,649 patients are registered (January 2025).
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.