GP surgery in Kingston upon Hull, City of
Hull Family Practice
Morrill Street Health Centre, Morrill Street, Holderness Road, Hull, HU9 2LJ
Scores 37 out of 100, below average for a GP surgery in England. 75% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 40
- Easy to get through on the phone28
- Easy to contact online75
- Good experience of getting in touch23
- Did not wait too long for the appointment62
Quality of care 36
- Patients rate the surgery as good36
- Patients got what they needed47
- Doctors and nurses listen52
- Patients trust the staff68
- Inspection rating (Good)50
- Health checks and screening done8
- Meets NHS clinical targets37
- Children vaccinated on time30
What patients say
156 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
75%
say their experience is good
about the England average (77%)
+2
change since last year
2025: 73% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 39% |
| Easy to contact via website | 69% | 58% | 62% |
| Easy to contact via NHS App | 56% | 54% | 50% |
| Reception staff helpful | 82% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 17% |
| Sees preferred clinician | 9% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 84% |
| Next steps within 2 days | 94% | 93% | 93% |
| Good experience of contacting | 66% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 50% |
| Waiting time was about right | 75% | 69% | 72% |
| Remote appointment | 32% | 26% | 33% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 88% |
| Treated with care and concern | 87% | 86% | 87% |
| Considered mental wellbeing | 76% | 75% | 68% |
| Had all the information needed | 94% | 92% | 86% |
| Confidence and trust | 96% | 93% | 93% |
| Involved in decisions | 94% | 92% | 81% |
| Needs were met | 91% | 90% | 90% |
| Overall | |||
| Overall experience good | 75% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 69% |
| Supported by local services | 73% | 70% | 67% |
| Discussed managing condition | 46% | 43% | 32% |
| Agreed a care plan | 45% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 156 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 June 2012. Bank holidays may differ.
- Address
- Morrill Street Health Centre, Morrill Street, Holderness Road, Hull, HU9 2LJ
- Phone
- 01482 320046
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hull Medicas PCN (a group of local surgeries that share services)
- NHS code
- B81008 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Elliott Chappell Health Centre
- 215 Hessle Road, Hull, HU3 4BB
- Longhill Health Centre
- 162 Shannon Road, Hull, HU8 9RW
- Park Health Centre
- 700 Holderness Road, Hull, HU9 3JA
- Victoria Dock Surgery
- 81 South Bridge Road, Hull, HU9 1TR
Access and facilities
- Disabled parking
- Disabled toilet
- Wheelchair access
- Baby changing facility
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.0% | 15.2% |
| Diabetes | 9.7% | 7.9% |
| Asthma | 6.8% | 6.6% |
| COPD | 3.5% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 13.9% | 14.3% |
| Obesity | 13.7% | 13.9% |
| Smoking | 21.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 46% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hull Family Practicethis surgery | – | 37 | 50% | 75% | Yes |
| City Health Practice LtdHull, HU9 2LR | 0.1 mile | 4 | 29% | 61% | Yes |
| Delta HealthcareHull, HU9 3JA | 1.0 miles | 8 | 62% | 55% | Yes |
| East Park PracticeHull, HU1 3SA | 1.5 miles | 0 | 26% | 61% | Yes |
| Wilberforce SurgeryHull, HU1 3SA | 1.5 miles | 33 | 59% | 75% | Yes |
| The Quays Medical PracticeHull, HU1 3SA | 1.5 miles | 0 | 26% | 56% | Yes |
| Clifton House Medical CentreHull, HU5 2ST | 1.7 miles | 69 | 51% | 87% | Yes |
| Marfleet Group PracticeHull, HU9 5HH | 1.8 miles | 36 | 58% | 76% | Yes |
| Wolseley Medical CentreHull, HU3 1DS | 2.0 miles | 38 | 73% | 73% | Yes |
| Modality Partnership (Hull)Hull, HU5 2NT | 2.1 miles | 28 | 35% | 74% | Yes |
Clifton House Medical Centre is 1.7 miles away, scores 69 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hull Family Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hull Family Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01482 320046.
How do patients rate Hull Family Practice?
In the 2026 NHS GP Patient Survey, 75% of patients at Hull Family Practice said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 37 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Hull Family Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Hull Family Practice as Good at its last published inspection (report published 20 May 2025).
What are the opening times of Hull Family Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 June 2012. Bank holidays may differ.
How do I contact Hull Family Practice?
Call 01482 320046. You can also book and order repeat prescriptions in the NHS App. The address is Morrill Street Health Centre, Morrill Street, Holderness Road, Hull, HU9 2LJ.
Does Hull Family Practice have a branch surgery?
Yes. Hull Family Practice also runs Elliott Chappell Health Centre (215 Hessle Road, Hull, HU3 4BB) and Longhill Health Centre (162 Shannon Road, Hull, HU8 9RW) and Park Health Centre (700 Holderness Road, Hull, HU9 3JA) and Victoria Dock Surgery (81 South Bridge Road, Hull, HU9 1TR). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Hull Family Practice?
Around 37,959 patients are registered (January 2025). The surgery is part of Hull Medicas PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.