GP surgery in Leeds
Dr S M Chen & Partner
The Gables Surgery, 231 Swinnow Road, Swinnow Green, Pudsey, LS28 9AW
Scores 27 out of 100, below average for a GP surgery in England. 72% of patients say their experience is good and 51% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 20
- Easy to get through on the phone30
- Easy to contact online38
- Good experience of getting in touch24
- Did not wait too long for the appointment19
Quality of care 38
- Patients rate the surgery as good26
- Patients got what they needed20
- Doctors and nurses listen59
- Patients trust the staff24
- Inspection rating (Good)50
- Health checks and screening done96
- Meets NHS clinical targets83
- Children vaccinated on time50
What patients say
120 patients answered the 2026 NHS survey about this surgery.
51%
find the phone easy
below the England average (57%)
72%
say their experience is good
below the England average (77%)
-2
change since last year
2025: 74% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 51% | 57% | 56% |
| Easy to contact via website | 53% | 58% | 32% |
| Easy to contact via NHS App | 37% | 54% | 45% |
| Reception staff helpful | 72% | 85% | 70% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 37% |
| Sees preferred clinician | 21% | 42% | 21% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 78% |
| Next steps within 2 days | 88% | 93% | 83% |
| Good experience of contacting | 66% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 37% |
| Waiting time was about right | 59% | 69% | 60% |
| Remote appointment | 24% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 80% |
| Treated with care and concern | 80% | 86% | 79% |
| Considered mental wellbeing | 73% | 75% | 69% |
| Had all the information needed | 89% | 92% | 84% |
| Confidence and trust | 90% | 93% | 89% |
| Involved in decisions | 88% | 92% | 84% |
| Needs were met | 86% | 90% | 89% |
| Overall | |||
| Overall experience good | 72% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 74% |
| Supported by local services | 70% | 70% | 58% |
| Discussed managing condition | 48% | 43% | 37% |
| Agreed a care plan | 55% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 120 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7:45am to 6pm |
| Tuesday | 7:45am to 6pm |
| Wednesday | 7:45am to 7pm |
| Thursday | 7:45am to 6pm |
| Friday | 7:45am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 November 2024. Bank holidays may differ.
- Address
- The Gables Surgery, 231 Swinnow Road, Swinnow Green, Pudsey, LS28 9AW
- Phone
- 0113 257 4730
- Website
- www.thegablessurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West Leeds PCN (a group of local surgeries that share services)
- NHS code
- B86094 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 24 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.5% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 5.5% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 14.8% | 14.3% |
| Obesity | 18.1% | 13.9% |
| Smoking | 17.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 94% | 87% |
| Diabetes: blood pressure on target | 87% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 96% | 78% |
| Asthma: annual review | 85% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Dr S M Chen & Partnerthis surgery | – | 27 | 51% | 72% | Yes |
| Robin Lane Health and Wellbeing CentrePudsey, LS28 7DE | 0.5 miles | 43 | 37% | 70% | Yes |
| Mulberry Street Medical PracticePudsey, LS28 7XP | 0.6 miles | 43 | 63% | 70% | Yes |
| West Lodge SurgeryPudsey, LS28 5DL | 1.1 miles | 11 | 21% | 65% | Yes |
| Beech Tree Medical CentreLeeds, LS13 4JH | 1.2 miles | 45 | 78% | 73% | Yes |
| Bramley Village Health & Wellbeing CentreLeeds, LS13 2BL | 1.2 miles | 6 | 49% | 68% | Yes |
| Manor Park SurgeryLeeds, LS13 2UP | 1.3 miles | 69 | 67% | 85% | Yes |
| Hillfoot SurgeryPudsey, LS28 7QR | 1.5 miles | 24 | 43% | 79% | Yes |
| Dr G Lees & PartnersLeeds, LS12 3HD | 2.4 miles | 5 | 31% | 70% | Yes |
| Whitehall SurgeryLeeds, LS12 5SG | 2.4 miles | 14 | 36% | 63% | Yes |
Robin Lane Health and Wellbeing Centre is 0.5 miles away, scores 43 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Dr S M Chen & Partner taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Dr S M Chen & Partner was taking on new patients. You can register online through the NHS website or call the surgery on 0113 257 4730.
How do patients rate Dr S M Chen & Partner?
In the 2026 NHS GP Patient Survey, 72% of patients at Dr S M Chen & Partner said their overall experience was good. The England average is 77%. 51% found it easy to get through by phone (England 57%). Its GPScore is 27 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Dr S M Chen & Partner?
The Care Quality Commission, which inspects GP surgeries in England, rated Dr S M Chen & Partner as Good at its last published inspection (report published 24 November 2016).
What are the opening times of Dr S M Chen & Partner?
Reception is open Monday 7:45am to 6pm, Tuesday 7:45am to 6pm, Wednesday 7:45am to 7pm, Thursday 7:45am to 6pm, Friday 7:45am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 November 2024. Bank holidays may differ.
How do I contact Dr S M Chen & Partner?
Call 0113 257 4730 or visit its website, www.thegablessurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Gables Surgery, 231 Swinnow Road, Swinnow Green, Pudsey, LS28 9AW.
How many patients are registered at Dr S M Chen & Partner?
Around 4,955 patients are registered (January 2025). The surgery is part of West Leeds PCN, a group of local surgeries that share staff and services, in the West Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.