GP surgery in Pudsey
Robin Lane Health and Wellbeing Centre
Robin Lane, Pudsey, LS28 7DE
Scores 43 out of 100, average for a GP surgery in England. 70% of patients say their experience is good and 37% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 24
- Easy to get through on the phone11
- Easy to contact online28
- Good experience of getting in touch15
- Did not wait too long for the appointment61
Quality of care 70
- Patients rate the surgery as good21
- Patients got what they needed80
- Doctors and nurses listen64
- Patients trust the staff72
- Inspection rating (Outstanding)98
- Health checks and screening done67
- Meets NHS clinical targets87
- Children vaccinated on time90
What patients say
102 patients answered the 2026 NHS survey about this surgery.
37%
find the phone easy
well below the England average (57%)
70%
say their experience is good
below the England average (77%)
-8
change since last year
2025: 77% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 37% | 57% | 52% |
| Easy to contact via website | 49% | 58% | 57% |
| Easy to contact via NHS App | 44% | 54% | 41% |
| Reception staff helpful | 84% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 22% |
| Sees preferred clinician | 26% | 42% | 28% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 80% |
| Next steps within 2 days | 91% | 93% | 89% |
| Good experience of contacting | 61% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 62% |
| Waiting time was about right | 75% | 69% | 73% |
| Remote appointment | 12% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 90% |
| Treated with care and concern | 87% | 86% | 89% |
| Considered mental wellbeing | 77% | 75% | 83% |
| Had all the information needed | 93% | 92% | 94% |
| Confidence and trust | 96% | 93% | 97% |
| Involved in decisions | 90% | 92% | 96% |
| Needs were met | 95% | 90% | 96% |
| Overall | |||
| Overall experience good | 70% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 91% |
| Supported by local services | 66% | 70% | 77% |
| Discussed managing condition | 36% | 43% | 48% |
| Agreed a care plan | 32% | 46% | 57% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 7:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 November 2024. Bank holidays may differ.
- Address
- Robin Lane, Pudsey, LS28 7DE
- Phone
- 0113 257 6787
- [email protected]
- Website
- www.robinlanehealthandwellbeingcentre.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West Leeds PCN (a group of local surgeries that share services)
- NHS code
- B86014 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Garforth Medical Centre
- Church Lane, Garforth, Leeds, LS25 1HB
- Manor Park Surgery
- Bellmount Close, Leeds, LS13 2UP
- The Avenue Surgery
- 24 the Avenue, Alwoodley, Leeds, LS17 7BE
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 13 December 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.7% | 15.2% |
| Diabetes | 8.2% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 18.1% | 14.3% |
| Obesity | 14.6% | 13.9% |
| Smoking | 12.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 73% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Robin Lane Health and Wellbeing Centrethis surgery | – | 43 | 37% | 70% | Yes |
| Mulberry Street Medical PracticePudsey, LS28 7XP | 0.1 mile | 43 | 63% | 70% | Yes |
| Dr S M Chen & PartnerPudsey, LS28 9AW | 0.5 miles | 27 | 51% | 72% | Yes |
| Hillfoot SurgeryPudsey, LS28 7QR | 1.1 miles | 24 | 43% | 79% | Yes |
| West Lodge SurgeryPudsey, LS28 5DL | 1.1 miles | 11 | 21% | 65% | Yes |
| Beech Tree Medical CentreLeeds, LS13 4JH | 1.6 miles | 45 | 78% | 73% | Yes |
| Bramley Village Health & Wellbeing CentreLeeds, LS13 2BL | 1.8 miles | 6 | 49% | 68% | Yes |
| Manor Park SurgeryLeeds, LS13 2UP | 1.9 miles | 69 | 67% | 85% | Yes |
| Thornbury Medical PracticeBradford, BD3 7HZ | 2.1 miles | 11 | 56% | 57% | Yes |
| Moor Park Medical PracticeBradford, BD3 8QH | 2.5 miles | 54 | 68% | 75% | Yes |
Manor Park Surgery is 1.9 miles away, scores 69 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Robin Lane Health and Wellbeing Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Robin Lane Health and Wellbeing Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0113 257 6787.
How do patients rate Robin Lane Health and Wellbeing Centre?
In the 2026 NHS GP Patient Survey, 70% of patients at Robin Lane Health and Wellbeing Centre said their overall experience was good. The England average is 77%. 37% found it easy to get through by phone (England 57%). Its GPScore is 43 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Robin Lane Health and Wellbeing Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Robin Lane Health and Wellbeing Centre as Outstanding at its last published inspection (report published 13 December 2016).
What are the opening times of Robin Lane Health and Wellbeing Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 7:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 November 2024. Bank holidays may differ.
How do I contact Robin Lane Health and Wellbeing Centre?
Call 0113 257 6787 or visit its website, www.robinlanehealthandwellbeingcentre.com. You can also book and order repeat prescriptions in the NHS App. The address is Robin Lane, Pudsey, LS28 7DE.
Does Robin Lane Health and Wellbeing Centre have a branch surgery?
Yes. Robin Lane Health and Wellbeing Centre also runs Garforth Medical Centre (Church Lane, Garforth, Leeds, LS25 1HB) and Manor Park Surgery (Bellmount Close, Leeds, LS13 2UP) and The Avenue Surgery (24 the Avenue, Alwoodley, Leeds, LS17 7BE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Robin Lane Health and Wellbeing Centre?
Around 13,471 patients are registered (January 2025). The surgery is part of West Leeds PCN, a group of local surgeries that share staff and services, in the West Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.