GP surgery in Westmorland and Furness
Duke Street Surgery
4 Duke Street, Barrow-in-Furness, LA14 1LF
Scores 39 out of 100, below average for a GP surgery in England. 77% of patients say their experience is good and 64% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 35
- Easy to get through on the phone55
- Easy to contact online17
- Good experience of getting in touch31
- Did not wait too long for the appointment34
Quality of care 46
- Patients rate the surgery as good42
- Patients got what they needed41
- Doctors and nurses listen68
- Patients trust the staff12
- Inspection rating (Good)50
- Health checks and screening done74
- Meets NHS clinical targets56
- Children vaccinated on time61
What patients say
140 patients answered the 2026 NHS survey about this surgery.
64%
find the phone easy
above the England average (57%)
77%
say their experience is good
about the England average (77%)
-5
change since last year
2025: 82% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 64% | 57% | 42% |
| Easy to contact via website | 42% | 58% | 38% |
| Easy to contact via NHS App | 61% | 54% | 54% |
| Reception staff helpful | 87% | 85% | 72% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 47% |
| Sees preferred clinician | 49% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 78% |
| Next steps within 2 days | 95% | 93% | 90% |
| Good experience of contacting | 69% | 73% | 58% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 50% |
| Waiting time was about right | 66% | 69% | 65% |
| Remote appointment | 15% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 92% |
| Treated with care and concern | 86% | 86% | 91% |
| Considered mental wellbeing | 83% | 75% | 83% |
| Had all the information needed | 80% | 92% | 93% |
| Confidence and trust | 87% | 93% | 94% |
| Involved in decisions | 91% | 92% | 96% |
| Needs were met | 90% | 90% | 94% |
| Overall | |||
| Overall experience good | 77% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 87% |
| Supported by local services | 56% | 70% | 80% |
| Discussed managing condition | 51% | 43% | 45% |
| Agreed a care plan | 61% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 140 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 7am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 3 November 2023. Bank holidays may differ.
- Address
- 4 Duke Street, Barrow-in-Furness, LA14 1LF
- Phone
- 01229 820068
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Barrow Together PCN (a group of local surgeries that share services)
- NHS code
- A82007 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 October 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.9% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 10.4% | 6.6% |
| COPD | 3.1% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 15.9% | 14.3% |
| Obesity | 18.0% | 13.9% |
| Smoking | 15.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 82% | 68% |
| Blood pressure checked in last 5 years (45+) | 94% | 87% |
| Diabetes: blood pressure on target | 90% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Duke Street Surgerythis surgery | – | 39 | 64% | 77% | Yes |
| Abbey Road SurgeryBarrow-in-Furness, LA14 2LB | 0.1 mile | 90 | 89% | 88% | Yes |
| Atkinson Health CentreBarrow-in-Furness, LA14 2LB | 0.1 mile | 60 | 73% | 86% | Yes |
| Risedale SurgeryBarrow-in-Furness, LA14 2LB | 0.1 mile | 8 | 54% | 59% | Yes |
| The Family PracticeBarrow-in-Furness, LA14 5SL | 0.4 miles | 28 | 67% | 62% | Yes |
| Norwood Medical CentreBarrow-in-Furness, LA14 5ES | 0.6 miles | 23 | 40% | 66% | Yes |
| Bridgegate Medical CentreBarrow-in-Furness, LA13 9SH | 0.7 miles | 23 | 59% | 73% | Yes |
| Burnett Edgar Medical CentreBarrow-in-Furness, LA14 3HY | 1.2 miles | 56 | 76% | 84% | Yes |
| Dalton SurgeryDalton-in-Furness, LA15 8AB | 3.6 miles | 36 | 37% | 82% | Yes |
| Duddon Valley Medical PracticeAskam-in-Furness, LA16 7JP | 5.1 miles | 81 | 79% | 85% | Yes |
Abbey Road Surgery is 0.1 mile away, scores 90 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Duke Street Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Duke Street Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01229 820068.
How do patients rate Duke Street Surgery?
In the 2026 NHS GP Patient Survey, 77% of patients at Duke Street Surgery said their overall experience was good. The England average is 77%. 64% found it easy to get through by phone (England 57%). Its GPScore is 39 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Duke Street Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Duke Street Surgery as Good at its last published inspection (report published 11 October 2016).
What are the opening times of Duke Street Surgery?
Reception is open Monday 7am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 7am to 6:30pm, Thursday 8am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 3 November 2023. Bank holidays may differ.
How do I contact Duke Street Surgery?
Call 01229 820068. You can also book and order repeat prescriptions in the NHS App. The address is 4 Duke Street, Barrow-in-Furness, LA14 1LF.
How many patients are registered at Duke Street Surgery?
Around 11,420 patients are registered (January 2025). The surgery is part of Barrow Together PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.