GP surgery in Westmorland and Furness
Norwood Medical Centre
99 Abbey Road, Barrow-in-Furness, LA14 5ES
Scores 23 out of 100, below average for a GP surgery in England. 66% of patients say their experience is good and 40% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 9
- Easy to get through on the phone14
- Easy to contact online39
- Good experience of getting in touch9
- Did not wait too long for the appointment12
Quality of care 50
- Patients rate the surgery as good14
- Patients got what they needed69
- Doctors and nurses listen66
- Patients trust the staff84
- Inspection rating (Outstanding)98
- Health checks and screening done29
- Meets NHS clinical targets30
- Children vaccinated on time33
What patients say
107 patients answered the 2026 NHS survey about this surgery.
40%
find the phone easy
well below the England average (57%)
66%
say their experience is good
well below the England average (77%)
-17
change since last year
2025: 83% · 2026: 66%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 40% | 57% | 60% |
| Easy to contact via website | 54% | 58% | 58% |
| Easy to contact via NHS App | 54% | 54% | 54% |
| Reception staff helpful | 72% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 44% | 31% | 45% |
| Sees preferred clinician | 29% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 81% |
| Next steps within 2 days | 97% | 93% | 97% |
| Good experience of contacting | 56% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 47% |
| Waiting time was about right | 54% | 69% | 58% |
| Remote appointment | 32% | 26% | 41% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 98% |
| Treated with care and concern | 90% | 86% | 97% |
| Considered mental wellbeing | 81% | 75% | 88% |
| Had all the information needed | 96% | 92% | 98% |
| Confidence and trust | 97% | 93% | 97% |
| Involved in decisions | 95% | 92% | 90% |
| Needs were met | 94% | 90% | 90% |
| Overall | |||
| Overall experience good | 66% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 83% |
| Supported by local services | 79% | 70% | 78% |
| Discussed managing condition | 43% | 43% | 46% |
| Agreed a care plan | 47% | 46% | 32% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 May 2025. Bank holidays may differ.
- Address
- 99 Abbey Road, Barrow-in-Furness, LA14 5ES
- Phone
- 01229 904040
- [email protected]
- Website
- www.norwoodmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Barrow Together PCN (a group of local surgeries that share services)
- NHS code
- A82008 · NHS profile
Access and facilities
- Accessible toilets
- Bus stop nearby
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Step-free access at entrances and exits
- Train station nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 21 March 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.7% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 11.3% | 14.3% |
| Obesity | 10.9% | 13.9% |
| Smoking | 14.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 57% | 67% |
| Cervical screening, women 50-64 | 65% | 75% |
| Blood pressure controlled (hypertension, under 80) | 53% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Norwood Medical Centrethis surgery | – | 23 | 40% | 66% | Yes |
| The Family PracticeBarrow-in-Furness, LA14 5SL | 0.3 miles | 28 | 67% | 62% | Yes |
| Duke Street SurgeryBarrow-in-Furness, LA14 1LF | 0.6 miles | 39 | 64% | 77% | Yes |
| Abbey Road SurgeryBarrow-in-Furness, LA14 2LB | 0.6 miles | 90 | 89% | 88% | Yes |
| Atkinson Health CentreBarrow-in-Furness, LA14 2LB | 0.6 miles | 60 | 73% | 86% | Yes |
| Risedale SurgeryBarrow-in-Furness, LA14 2LB | 0.6 miles | 8 | 54% | 59% | Yes |
| Bridgegate Medical CentreBarrow-in-Furness, LA13 9SH | 0.7 miles | 23 | 59% | 73% | Yes |
| Burnett Edgar Medical CentreBarrow-in-Furness, LA14 3HY | 1.5 miles | 56 | 76% | 84% | Yes |
| Dalton SurgeryDalton-in-Furness, LA15 8AB | 3.1 miles | 36 | 37% | 82% | Yes |
| Duddon Valley Medical PracticeAskam-in-Furness, LA16 7JP | 4.5 miles | 81 | 79% | 85% | Yes |
Duke Street Surgery is 0.6 miles away, scores 39 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Norwood Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Norwood Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01229 904040.
How do patients rate Norwood Medical Centre?
In the 2026 NHS GP Patient Survey, 66% of patients at Norwood Medical Centre said their overall experience was good. The England average is 77%. 40% found it easy to get through by phone (England 57%). Its GPScore is 23 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Norwood Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Norwood Medical Centre as Outstanding at its last published inspection (report published 21 March 2016).
What are the opening times of Norwood Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 May 2025. Bank holidays may differ.
How do I contact Norwood Medical Centre?
Call 01229 904040 or visit its website, www.norwoodmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 99 Abbey Road, Barrow-in-Furness, LA14 5ES.
How many patients are registered at Norwood Medical Centre?
Around 12,040 patients are registered (January 2025). The surgery is part of Barrow Together PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.