GP surgery in Norwood Green
Ealing Community Prt - Care Home Service
1 Armstrong Way, Southall, UB2 4SD
Scores 66 out of 100, good for a GP surgery in England. 88% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%).
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 61
- Easy to get through on the phone69
- Easy to contact online79
- Good experience of getting in touch52
- Did not wait too long for the appointment49
Quality of care 70
- Patients rate the surgery as good80
- Patients got what they needed46
- Doctors and nurses listen94
- Patients trust the staff95
- Inspection rating (Not rated)–
- Health checks and screening done0
- Meets NHS clinical targets0
What patients say
44 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
+4
change since last year
2025: 83% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 63% |
| Easy to contact via website | 71% | 58% | 75% |
| Easy to contact via NHS App | 67% | 54% | 86% |
| Reception staff helpful | 93% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 55% | 31% | 52% |
| Sees preferred clinician | 70% | 42% | 45% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 82% |
| Next steps within 2 days | 83% | 93% | 83% |
| Good experience of contacting | 76% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 36% | 57% | 64% |
| Waiting time was about right | 71% | 69% | 54% |
| Remote appointment | 17% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 96% |
| Treated with care and concern | 96% | 86% | 93% |
| Considered mental wellbeing | 83% | 75% | 83% |
| Had all the information needed | 96% | 92% | 97% |
| Confidence and trust | 99% | 93% | 100% |
| Involved in decisions | 93% | 92% | 97% |
| Needs were met | 91% | 90% | 99% |
| Overall | |||
| Overall experience good | 88% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 47% | 79% | 41% |
| Supported by local services | 83% | 70% | 94% |
| Discussed managing condition | 59% | 43% | 62% |
| Agreed a care plan | 80% | 46% | 82% |
Green means at least 2 points better than England, red at least 2 points worse. With about 44 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
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Opening times and contact
Opening times not collected yet.
- Address
- 1 Armstrong Way, Southall, UB2 4SD
- Phone
- 02080 901153
- Works with
- The Ealing Network PCN (a group of local surgeries that share services)
- NHS code
- Y04225
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 63.2% | 15.2% |
| Diabetes | 30.2% | 7.9% |
| Asthma | 8.3% | 6.6% |
| COPD | 8.2% | 1.9% |
| Coronary heart disease | 18.9% | 3.0% |
| Depression | 14.5% | 14.3% |
| Obesity | 16.3% | 13.9% |
| Smoking | 8.7% | 14.1% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 38% | 67% |
| Cervical screening, women 50-64 | 20% | 75% |
| Blood pressure controlled (hypertension, under 80) | 79% | 68% |
| Blood pressure checked in last 5 years (45+) | 100% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 10% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Ealing Community Prt - Care Home Servicethis surgery | – | 66 | 72% | 88% | – |
| Waterside Medical CentreSouthall, UB2 4XQ | 0.4 miles | 44 | 66% | 78% | Yes |
| KS Medical CentreSouthall, UB1 3HY | 0.6 miles | 53 | 74% | 84% | Yes |
| Dormers Wells Medical CentreSouthall, UB1 2LU | 0.7 miles | 6 | 52% | 59% | Yes |
| Lady Margaret Road Medical CentreSouthall, UB1 2PH | 0.9 miles | 21 | 56% | 66% | Yes |
| The Town SurgerySouthall, UB1 1PZ | 0.9 miles | 96 | 88% | 94% | Yes |
| The Mwh PracticeSouthall, UB1 1LA | 1.0 miles | 49 | 65% | 79% | Yes |
| Hammond Road SurgerySouthall, UB2 4EH | 1.0 miles | 75 | 78% | 86% | Yes |
| The Saluja ClinicSouthall, UB1 2AY | 1.0 miles | 38 | 64% | 76% | Yes |
| Welcome PracticeSouthall, UB2 4EY | 1.1 miles | 41 | 75% | 76% | Yes |
The Town Surgery is 0.9 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
How do patients rate Ealing Community Prt - Care Home Service?
In the 2026 NHS GP Patient Survey, 88% of patients at Ealing Community Prt - Care Home Service said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 66 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
How do I contact Ealing Community Prt - Care Home Service?
Call 02080 901153. The address is 1 Armstrong Way, Southall, UB2 4SD.
How many patients are registered at Ealing Community Prt - Care Home Service?
Around 1,187 patients are registered (January 2025). The surgery is part of The Ealing Network PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.