GP surgery in Southall
The Mwh Practice
The Broadway Health Centre, 71-73 the Broadway, Southall, UB1 1LA
Scores 49 out of 100, average for a GP surgery in England. 79% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 54
- Easy to get through on the phone57
- Easy to contact online68
- Good experience of getting in touch68
- Did not wait too long for the appointment30
Quality of care 42
- Patients rate the surgery as good48
- Patients got what they needed11
- Doctors and nurses listen29
- Patients trust the staff30
- Inspection rating (Good)50
- Health checks and screening done80
- Meets NHS clinical targets83
- Children vaccinated on time66
What patients say
95 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
well above the England average (57%)
79%
say their experience is good
about the England average (77%)
+5
change since last year
2025: 74% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 70% |
| Easy to contact via website | 66% | 58% | 69% |
| Easy to contact via NHS App | 69% | 54% | 70% |
| Reception staff helpful | 84% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 51% | 31% | 45% |
| Sees preferred clinician | 39% | 42% | 45% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 75% |
| Next steps within 2 days | 87% | 93% | 85% |
| Good experience of contacting | 81% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 69% |
| Waiting time was about right | 65% | 69% | 57% |
| Remote appointment | 32% | 26% | 41% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 80% |
| Treated with care and concern | 85% | 86% | 78% |
| Considered mental wellbeing | 80% | 75% | 74% |
| Had all the information needed | 93% | 92% | 89% |
| Confidence and trust | 91% | 93% | 93% |
| Involved in decisions | 87% | 92% | 91% |
| Needs were met | 83% | 90% | 87% |
| Overall | |||
| Overall experience good | 79% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 83% |
| Supported by local services | 75% | 70% | 85% |
| Discussed managing condition | 68% | 43% | 60% |
| Agreed a care plan | 52% | 46% | 57% |
Green means at least 2 points better than England, red at least 2 points worse. With about 95 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 7pm |
| Tuesday | 8am to 7pm |
| Wednesday | 8am to 7pm |
| Thursday | 8am to 7pm |
| Friday | 8am to 7pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 May 2024. Bank holidays may differ.
- Address
- The Broadway Health Centre, 71-73 the Broadway, Southall, UB1 1LA
- Phone
- 020 8574 7746
- [email protected]
- Website
- www.mwhpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Southall PCN (a group of local surgeries that share services)
- NHS code
- E85119 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Maw KT
- The Mwh Practice, 1 Vincent Road, Hounslow, TW4 7LH · 02085720899
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 12 February 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.1% | 15.2% |
| Diabetes | 14.3% | 7.9% |
| Asthma | 4.1% | 6.6% |
| COPD | 0.5% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 2.8% | 14.3% |
| Obesity | 15.1% | 13.9% |
| Smoking | 8.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 79% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 86% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 91% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Mwh Practicethis surgery | – | 49 | 65% | 79% | Yes |
| The Town SurgerySouthall, UB1 1PZ | 0.1 mile | 96 | 88% | 94% | Yes |
| The Saluja ClinicSouthall, UB1 2AY | 0.1 mile | 38 | 64% | 76% | Yes |
| Sunrise Medical CentreSouthall, UB1 1HS | 0.1 mile | 13 | 50% | 64% | Yes |
| Lady Margaret Road Medical CentreSouthall, UB1 2PH | 0.2 miles | 21 | 56% | 66% | Yes |
| Guru Nanak Medical CentreSouthall, UB1 1EQ | 0.3 miles | 14 | 53% | 66% | Yes |
| Chepstow Gardens Medical CentreSouthall, UB1 2RL | 0.5 miles | 18 | 54% | 69% | Yes |
| The Southall Medical CentreSouthall, UB1 2PT | 0.6 miles | 8 | 48% | 57% | Yes |
| Featherstone Road Health CentreSouthall, UB2 5BQ | 0.6 miles | 68 | 72% | 80% | Yes |
| Dormers Wells Medical CentreSouthall, UB1 2LU | 0.7 miles | 6 | 52% | 59% | Yes |
The Town Surgery is 0.1 mile away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Mwh Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Mwh Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8574 7746.
How do patients rate The Mwh Practice?
In the 2026 NHS GP Patient Survey, 79% of patients at The Mwh Practice said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 49 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Mwh Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Mwh Practice as Good at its last published inspection (report published 12 February 2019).
What are the opening times of The Mwh Practice?
Reception is open Monday 8am to 7pm, Tuesday 8am to 7pm, Wednesday 8am to 7pm, Thursday 8am to 7pm, Friday 8am to 7pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 May 2024. Bank holidays may differ.
How do I contact The Mwh Practice?
Call 020 8574 7746 or visit its website, www.mwhpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Broadway Health Centre, 71-73 the Broadway, Southall, UB1 1LA.
Does The Mwh Practice have a branch surgery?
Yes. The Mwh Practice also runs Maw KT (The Mwh Practice, 1 Vincent Road, Hounslow, TW4 7LH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Mwh Practice?
Around 13,800 patients are registered (January 2025). The surgery is part of North Southall PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.