GP surgery in Eastwood
Eastwood Primary Care Centre, Church Street Site
11b Church Street, Eastwood, Nottingham, NG16 3BS
Scores 23 out of 100, below average for a GP surgery in England. 75% of patients say their experience is good and 39% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 12
- Easy to get through on the phone13
- Easy to contact online3
- Good experience of getting in touch20
- Did not wait too long for the appointment25
Quality of care 44
- Patients rate the surgery as good34
- Patients got what they needed11
- Doctors and nurses listen50
- Patients trust the staff31
- Inspection rating (Outstanding)98
- Health checks and screening done46
- Meets NHS clinical targets69
- Children vaccinated on time74
What patients say
108 patients answered the 2026 NHS survey about this surgery.
39%
find the phone easy
well below the England average (57%)
74%
say their experience is good
below the England average (77%)
+3
change since last year
2025: 72% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 39% | 57% | 36% |
| Easy to contact via website | 28% | 58% | 35% |
| Easy to contact via NHS App | 29% | 54% | 46% |
| Reception staff helpful | 80% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 21% |
| Sees preferred clinician | 8% | 42% | 17% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 72% |
| Next steps within 2 days | 97% | 93% | 94% |
| Good experience of contacting | 64% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 41% | 57% | 47% |
| Waiting time was about right | 62% | 69% | 60% |
| Remote appointment | 32% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 91% |
| Treated with care and concern | 88% | 86% | 87% |
| Considered mental wellbeing | 72% | 75% | 74% |
| Had all the information needed | 95% | 92% | 91% |
| Confidence and trust | 91% | 93% | 92% |
| Involved in decisions | 89% | 92% | 90% |
| Needs were met | 83% | 90% | 91% |
| Overall | |||
| Overall experience good | 74% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 81% |
| Supported by local services | 57% | 70% | 67% |
| Discussed managing condition | 31% | 43% | 35% |
| Agreed a care plan | 51% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 7am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 March 2023. Bank holidays may differ.
- Address
- 11b Church Street, Eastwood, Nottingham, NG16 3BS
- Phone
- 01773 304700
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Nottingham West PCN (a group of local surgeries that share services)
- NHS code
- C84032 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Eastwood Primary Care Centre, Church Walk Site
- Church Walk, Eastwood, Nottingham, NG16 3BH
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 23 September 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.7% | 15.2% |
| Diabetes | 9.5% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 3.0% | 1.9% |
| Coronary heart disease | 4.7% | 3.0% |
| Depression | 18.7% | 14.3% |
| Obesity | 19.8% | 13.9% |
| Smoking | 11.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 63% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Eastwood Primary Care Centre, Church Street Sitethis surgery | – | 23 | 39% | 75% | Yes |
| Newthorpe Medical PracticeNottingham, NG16 3HU | 0.5 miles | 73 | 78% | 88% | Yes |
| Giltbrook SurgeryNottingham, NG16 2GE | 1.1 miles | 77 | 85% | 85% | No |
| Royal Primary Care BrooklynHeanor, DE75 7AL | 1.5 miles | 3 | 37% | 56% | Yes |
| Kelvingrove Medical CentreHeanor, DE75 7HA | 1.7 miles | 63 | 66% | 86% | Yes |
| Park SurgeryHeanor, DE75 7DX | 1.8 miles | 59 | 56% | 87% | Yes |
| Old Station SurgeryIlkeston, DE7 8ES | 2.6 miles | 7 | 47% | 64% | Yes |
| Hama Medical CentreNottingham, NG16 2NB | 2.7 miles | 64 | 67% | 81% | Yes |
| Jacksdale Medical CentreNottingham, NG16 5JW | 3.2 miles | 64 | 67% | 85% | Yes |
| Gladstone House SurgeryIlkeston, DE7 5QS | 3.3 miles | 73 | 72% | 86% | Yes |
Newthorpe Medical Practice is 0.5 miles away, scores 73 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Eastwood Primary Care Centre, Church Street Site taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Eastwood Primary Care Centre, Church Street Site was taking on new patients. You can register online through the NHS website or call the surgery on 01773 304700.
How do patients rate Eastwood Primary Care Centre, Church Street Site?
In the 2026 NHS GP Patient Survey, 75% of patients at Eastwood Primary Care Centre, Church Street Site said their overall experience was good. The England average is 77%. 39% found it easy to get through by phone (England 57%). Its GPScore is 23 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Eastwood Primary Care Centre, Church Street Site?
The Care Quality Commission, which inspects GP surgeries in England, rated Eastwood Primary Care Centre, Church Street Site as Outstanding at its last published inspection (report published 23 September 2016).
What are the opening times of Eastwood Primary Care Centre, Church Street Site?
Reception is open Monday 7am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 7am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 March 2023. Bank holidays may differ.
How do I contact Eastwood Primary Care Centre, Church Street Site?
Call 01773 304700. You can also book and order repeat prescriptions in the NHS App. The address is 11b Church Street, Eastwood, Nottingham, NG16 3BS.
Does Eastwood Primary Care Centre, Church Street Site have a branch surgery?
Yes. Eastwood Primary Care Centre, Church Street Site also runs Eastwood Primary Care Centre, Church Walk Site (Church Walk, Eastwood, Nottingham, NG16 3BH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Eastwood Primary Care Centre, Church Street Site?
Around 18,390 patients are registered (January 2025). The surgery is part of Nottingham West PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.