GP surgery in Eastwood
Giltbrook Surgery
492 Nottingham Road, Giltbrook, Nottingham, NG16 2GE
Scores 77 out of 100, good for a GP surgery in England. 85% of patients say their experience is good and 85% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is not taking on new patients at the moment.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 76
- Easy to get through on the phone90
- Easy to contact online88
- Good experience of getting in touch62
- Did not wait too long for the appointment57
Quality of care 74
- Patients rate the surgery as good71
- Patients got what they needed40
- Doctors and nurses listen43
- Patients trust the staff26
- Inspection rating (Outstanding)98
- Health checks and screening done64
- Meets NHS clinical targets96
- Children vaccinated on time99
What patients say
105 patients answered the 2026 NHS survey about this surgery.
85%
find the phone easy
well above the England average (57%)
85%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 84% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 85% | 57% | 82% |
| Easy to contact via website | 77% | 58% | 72% |
| Easy to contact via NHS App | 49% | 54% | 58% |
| Reception staff helpful | 95% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 33% |
| Sees preferred clinician | 62% | 42% | 84% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 90% |
| Next steps within 2 days | 95% | 93% | 96% |
| Good experience of contacting | 79% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 75% | 57% | 72% |
| Waiting time was about right | 74% | 69% | 63% |
| Remote appointment | 22% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 90% |
| Treated with care and concern | 85% | 86% | 83% |
| Considered mental wellbeing | 76% | 75% | 76% |
| Had all the information needed | 90% | 92% | 95% |
| Confidence and trust | 90% | 93% | 96% |
| Involved in decisions | 93% | 92% | 93% |
| Needs were met | 90% | 90% | 92% |
| Overall | |||
| Overall experience good | 85% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 79% |
| Supported by local services | 68% | 70% | 77% |
| Discussed managing condition | 46% | 43% | 54% |
| Agreed a care plan | 41% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 15 December 2023. Bank holidays may differ.
- Address
- 492 Nottingham Road, Giltbrook, Nottingham, NG16 2GE
- Phone
- 0115 938 3191
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Nottingham West PCN (a group of local surgeries that share services)
- NHS code
- C84667 · NHS profile
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 10 March 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.4% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 11.5% | 14.3% |
| Obesity | 17.0% | 13.9% |
| Smoking | 11.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 83% | 67% |
| Cervical screening, women 50-64 | 84% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 65% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Giltbrook Surgerythis surgery | – | 77 | 85% | 85% | No |
| Newthorpe Medical PracticeNottingham, NG16 3HU | 0.7 miles | 73 | 78% | 88% | Yes |
| Eastwood Primary Care Centre, Church Street SiteNottingham, NG16 3BS | 1.1 miles | 23 | 39% | 75% | Yes |
| Hama Medical CentreNottingham, NG16 2NB | 1.6 miles | 64 | 67% | 81% | Yes |
| Old Station SurgeryIlkeston, DE7 8ES | 2.3 miles | 7 | 47% | 64% | Yes |
| Royal Primary Care BrooklynHeanor, DE75 7AL | 2.5 miles | 3 | 37% | 56% | Yes |
| Kelvingrove Medical CentreHeanor, DE75 7HA | 2.7 miles | 63 | 66% | 86% | Yes |
| Park SurgeryHeanor, DE75 7DX | 2.8 miles | 59 | 56% | 87% | Yes |
| Gladstone House SurgeryIlkeston, DE7 5QS | 2.8 miles | 73 | 72% | 86% | Yes |
| South Street SurgeryIlkeston, DE7 5PZ | 2.9 miles | 98 | 90% | 96% | Yes |
South Street Surgery is 2.9 miles away, scores 98 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Giltbrook Surgery taking on new patients?
No. When we last checked its page on the NHS website (20 September 2026), Giltbrook Surgery was not taking on new patients. A surgery can only turn you down for a fair reason, such as living outside its area or its list being full. This can change at any time, so call the surgery to check.
How do patients rate Giltbrook Surgery?
In the 2026 NHS GP Patient Survey, 85% of patients at Giltbrook Surgery said their overall experience was good. The England average is 77%. 85% found it easy to get through by phone (England 57%). Its GPScore is 77 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Giltbrook Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Giltbrook Surgery as Outstanding at its last published inspection (report published 10 March 2016).
What are the opening times of Giltbrook Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 15 December 2023. Bank holidays may differ.
How do I contact Giltbrook Surgery?
Call 0115 938 3191. You can also book and order repeat prescriptions in the NHS App. The address is 492 Nottingham Road, Giltbrook, Nottingham, NG16 2GE.
How many patients are registered at Giltbrook Surgery?
Around 5,807 patients are registered (January 2025). The surgery is part of Nottingham West PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.