GP surgery in Heanor
Kelvingrove Medical Centre
28 Hands Road, Heanor, DE75 7HA
Scores 63 out of 100, good for a GP surgery in England. 86% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 52
- Easy to get through on the phone58
- Easy to contact online84
- Good experience of getting in touch78
- Did not wait too long for the appointment8
Quality of care 75
- Patients rate the surgery as good75
- Patients got what they needed66
- Doctors and nurses listen70
- Patients trust the staff69
- Inspection rating (Good)50
- Health checks and screening done36
- Meets NHS clinical targets70
- Children vaccinated on time91
What patients say
118 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
+7
change since last year
2025: 79% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 72% |
| Easy to contact via website | 73% | 58% | 61% |
| Easy to contact via NHS App | 51% | 54% | 51% |
| Reception staff helpful | 87% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 33% |
| Sees preferred clinician | 33% | 42% | 42% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 93% |
| Next steps within 2 days | 91% | 93% | 90% |
| Good experience of contacting | 85% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 61% |
| Waiting time was about right | 52% | 69% | 71% |
| Remote appointment | 24% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 91% |
| Treated with care and concern | 92% | 86% | 92% |
| Considered mental wellbeing | 81% | 75% | 77% |
| Had all the information needed | 94% | 92% | 95% |
| Confidence and trust | 96% | 93% | 94% |
| Involved in decisions | 95% | 92% | 94% |
| Needs were met | 93% | 90% | 92% |
| Overall | |||
| Overall experience good | 86% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 84% |
| Supported by local services | 67% | 70% | 61% |
| Discussed managing condition | 50% | 43% | 31% |
| Agreed a care plan | 32% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 118 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 June 2023. Bank holidays may differ.
- Address
- 28 Hands Road, Heanor, DE75 7HA
- Phone
- 01773 713201
- Website
- www.kelvingrovemc.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Alfreton Ripley Crich & Heanor PCN (a group of local surgeries that share services)
- NHS code
- C81049 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.1% | 15.2% |
| Diabetes | 8.0% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 21.4% | 14.3% |
| Obesity | 14.2% | 13.9% |
| Smoking | 15.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 49% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Kelvingrove Medical Centrethis surgery | – | 63 | 66% | 86% | Yes |
| Park SurgeryHeanor, DE75 7DX | 0.2 miles | 59 | 56% | 87% | Yes |
| Royal Primary Care BrooklynHeanor, DE75 7AL | 0.4 miles | 3 | 37% | 56% | Yes |
| Eastwood Primary Care Centre, Church Street SiteNottingham, NG16 3BS | 1.7 miles | 23 | 39% | 75% | Yes |
| Newthorpe Medical PracticeNottingham, NG16 3HU | 2.1 miles | 73 | 78% | 88% | Yes |
| Giltbrook SurgeryNottingham, NG16 2GE | 2.7 miles | 77 | 85% | 85% | No |
| Old Station SurgeryIlkeston, DE7 8ES | 2.8 miles | 7 | 47% | 64% | Yes |
| Ivy Grove SurgeryRipley, DE5 3TH | 3.0 miles | 25 | 37% | 59% | Yes |
| Arthur Medical CentreIlkeston, DE7 6AX | 3.2 miles | 15 | 36% | 74% | Yes |
| Jacksdale Medical CentreNottingham, NG16 5JW | 3.2 miles | 64 | 67% | 85% | Yes |
Common questions
Is Kelvingrove Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Kelvingrove Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01773 713201.
How do patients rate Kelvingrove Medical Centre?
In the 2026 NHS GP Patient Survey, 86% of patients at Kelvingrove Medical Centre said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 63 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Kelvingrove Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Kelvingrove Medical Centre as Good at its last published inspection (report published 8 February 2024).
What are the opening times of Kelvingrove Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 June 2023. Bank holidays may differ.
How do I contact Kelvingrove Medical Centre?
Call 01773 713201 or visit its website, www.kelvingrovemc.com. You can also book and order repeat prescriptions in the NHS App. The address is 28 Hands Road, Heanor, DE75 7HA.
How many patients are registered at Kelvingrove Medical Centre?
Around 9,702 patients are registered (January 2025). The surgery is part of Alfreton Ripley Crich & Heanor PCN, a group of local surgeries that share staff and services, in the Derby and Derbyshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.