GP surgery in Kingswood and Fishponds
Emersons Green Medical Centre
St. Lukes Close, Emerson's Green South, Bristol, BS16 7AL
Scores 2 out of 100, poor for a GP surgery in England. 45% of patients say their experience is good and 14% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 0
- Easy to get through on the phone0
- Easy to contact online4
- Good experience of getting in touch2
- Did not wait too long for the appointment1
Quality of care 9
- Patients rate the surgery as good0
- Patients got what they needed9
- Doctors and nurses listen26
- Patients trust the staff12
- Inspection rating (Good)50
- Health checks and screening done52
- Meets NHS clinical targets51
- Children vaccinated on time47
What patients say
96 patients answered the 2026 NHS survey about this surgery.
13%
find the phone easy
well below the England average (57%)
45%
say their experience is good
well below the England average (77%)
+14
change since last year
2025: 32% · 2026: 45%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 13% | 57% | 3% |
| Easy to contact via website | 29% | 58% | 17% |
| Easy to contact via NHS App | 19% | 54% | 12% |
| Reception staff helpful | 63% | 85% | 49% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 18% |
| Sees preferred clinician | 17% | 42% | 15% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 59% |
| Next steps within 2 days | 86% | 93% | 78% |
| Good experience of contacting | 46% | 73% | 26% |
| The appointment | |||
| Offered a choice of time or day | 31% | 57% | 19% |
| Waiting time was about right | 37% | 69% | 22% |
| Remote appointment | 43% | 26% | 47% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 81% |
| Treated with care and concern | 80% | 86% | 64% |
| Considered mental wellbeing | 63% | 75% | 62% |
| Had all the information needed | 84% | 92% | 84% |
| Confidence and trust | 87% | 93% | 84% |
| Involved in decisions | 89% | 92% | 85% |
| Needs were met | 83% | 90% | 79% |
| Overall | |||
| Overall experience good | 45% | 77% | 32% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 84% |
| Supported by local services | 49% | 70% | 51% |
| Discussed managing condition | 22% | 43% | 20% |
| Agreed a care plan | 37% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 96 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
Opening times not collected yet.
- Address
- St. Lukes Close, Emerson's Green South, Bristol, BS16 7AL
- Phone
- 0117 9576000
- Works with
- Network 4 (Bnssg) PCN (a group of local surgeries that share services)
- NHS code
- L81632
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.2% | 15.2% |
| Diabetes | 5.0% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 1.5% | 3.0% |
| Depression | 14.8% | 14.3% |
| Obesity | 9.3% | 13.9% |
| Smoking | 10.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Emersons Green Medical Centrethis surgery | – | 2 | 14% | 45% | – |
| Leap Valley Medical CentreBristol, BS16 6UG | 0.6 miles | 5 | 23% | 51% | Yes |
| The Downend Health GroupBristol, BS16 5SG | 1.3 miles | 14 | 28% | 68% | Yes |
| Kingswood Health CentreBristol, BS15 4EJ | 2.3 miles | 26 | 43% | 75% | Yes |
| Fishponds Family PracticeBristol, BS16 3TD | 2.3 miles | 17 | 45% | 67% | Yes |
| Beechwood Medical PracticeBristol, BS16 3TD | 2.3 miles | 52 | 57% | 81% | Yes |
| The Old School SurgeryBristol, BS16 2JD | 2.3 miles | 22 | 42% | 69% | Yes |
| Orchard Medical CentreBristol, BS15 8NJ | 2.6 miles | 61 | 60% | 84% | Yes |
| Frome Valley Medical CentreBristol, BS36 2DE | 2.9 miles | 46 | 29% | 82% | Yes |
| Close Farm SurgeryBristol, BS30 5JZ | 3.0 miles | 71 | 64% | 86% | Yes |
The Downend Health Group is 1.3 miles away, scores 14 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
How do patients rate Emersons Green Medical Centre?
In the 2026 NHS GP Patient Survey, 45% of patients at Emersons Green Medical Centre said their overall experience was good. The England average is 77%. 14% found it easy to get through by phone (England 57%). Its GPScore is 2 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Emersons Green Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Emersons Green Medical Centre as Good at its last published inspection (report published 1 September 2023).
How do I contact Emersons Green Medical Centre?
Call 0117 9576000. The address is St. Lukes Close, Emerson's Green South, Bristol, BS16 7AL.
How many patients are registered at Emersons Green Medical Centre?
Around 11,452 patients are registered (January 2025). The surgery is part of Network 4 (Bnssg) PCN, a group of local surgeries that share staff and services, in the Bristol, North Somerset and South Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.