GP surgery in Kingswood and Fishponds
Leap Valley Medical Centre
Beaufort Road, Downend, Bristol, BS16 6UG
Scores 5 out of 100, poor for a GP surgery in England. 51% of patients say their experience is good and 23% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 1
- Easy to get through on the phone2
- Easy to contact online17
- Good experience of getting in touch5
- Did not wait too long for the appointment1
Quality of care 16
- Patients rate the surgery as good2
- Patients got what they needed15
- Doctors and nurses listen12
- Patients trust the staff37
- Inspection rating (Good)50
- Health checks and screening done61
- Meets NHS clinical targets77
- Children vaccinated on time73
What patients say
103 patients answered the 2026 NHS survey about this surgery.
23%
find the phone easy
well below the England average (57%)
51%
say their experience is good
well below the England average (77%)
+1
change since last year
2025: 51% · 2026: 51%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 23% | 57% | 15% |
| Easy to contact via website | 42% | 58% | 29% |
| Easy to contact via NHS App | 28% | 54% | 33% |
| Reception staff helpful | 74% | 85% | 64% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 23% |
| Sees preferred clinician | 38% | 42% | 30% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 70% |
| Next steps within 2 days | 82% | 93% | 81% |
| Good experience of contacting | 52% | 73% | 45% |
| The appointment | |||
| Offered a choice of time or day | 34% | 57% | 29% |
| Waiting time was about right | 38% | 69% | 43% |
| Remote appointment | 45% | 26% | 37% |
| The doctor or nurse | |||
| Good at listening | 79% | 87% | 84% |
| Treated with care and concern | 81% | 86% | 85% |
| Considered mental wellbeing | 63% | 75% | 68% |
| Had all the information needed | 87% | 92% | 89% |
| Confidence and trust | 92% | 93% | 93% |
| Involved in decisions | 90% | 92% | 91% |
| Needs were met | 85% | 90% | 87% |
| Overall | |||
| Overall experience good | 51% | 77% | 51% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 77% |
| Supported by local services | 74% | 70% | 64% |
| Discussed managing condition | 25% | 43% | 29% |
| Agreed a care plan | 35% | 46% | 28% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 June 2018. Bank holidays may differ.
- Address
- Beaufort Road, Downend, Bristol, BS16 6UG
- Phone
- 0117 956 2979
- Website
- www.leapvalleysurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Network 4 (Bnssg) PCN (a group of local surgeries that share services)
- NHS code
- L81046 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Surgery Abbotswood
- 42 Abbotswood, Yate, Bristol, BS37 4NG · 01454 313577
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.0% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 18.0% | 14.3% |
| Obesity | 10.9% | 13.9% |
| Smoking | 11.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Leap Valley Medical Centrethis surgery | – | 5 | 23% | 51% | Yes |
| Emersons Green Medical CentreBristol, BS16 7AL | 0.6 miles | 2 | 14% | 45% | – |
| The Downend Health GroupBristol, BS16 5SG | 1.0 miles | 14 | 28% | 68% | Yes |
| The Old School SurgeryBristol, BS16 2JD | 1.9 miles | 22 | 42% | 69% | Yes |
| Fishponds Family PracticeBristol, BS16 3TD | 1.9 miles | 17 | 45% | 67% | Yes |
| Beechwood Medical PracticeBristol, BS16 3TD | 1.9 miles | 52 | 57% | 81% | Yes |
| Kingswood Health CentreBristol, BS15 4EJ | 2.3 miles | 26 | 43% | 75% | Yes |
| Orchard Medical CentreBristol, BS15 8NJ | 2.5 miles | 61 | 60% | 84% | Yes |
| Frome Valley Medical CentreBristol, BS36 2DE | 2.6 miles | 46 | 29% | 82% | Yes |
| Stokes Medical GroupBristol, BS34 8UE | 2.9 miles | 45 | 44% | 82% | Yes |
The Old School Surgery is 1.9 miles away, scores 22 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Leap Valley Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Leap Valley Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0117 956 2979.
How do patients rate Leap Valley Medical Centre?
In the 2026 NHS GP Patient Survey, 51% of patients at Leap Valley Medical Centre said their overall experience was good. The England average is 77%. 23% found it easy to get through by phone (England 57%). Its GPScore is 5 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Leap Valley Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Leap Valley Medical Centre as Good at its last published inspection (report published 1 September 2023).
What are the opening times of Leap Valley Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 June 2018. Bank holidays may differ.
How do I contact Leap Valley Medical Centre?
Call 0117 956 2979 or visit its website, www.leapvalleysurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Beaufort Road, Downend, Bristol, BS16 6UG.
Does Leap Valley Medical Centre have a branch surgery?
Yes. Leap Valley Medical Centre also runs The Surgery Abbotswood (42 Abbotswood, Yate, Bristol, BS37 4NG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Leap Valley Medical Centre?
Around 7,714 patients are registered (January 2025). The surgery is part of Network 4 (Bnssg) PCN, a group of local surgeries that share staff and services, in the Bristol, North Somerset and South Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.