GP surgery in Southall
Featherstone Road Health Centre
Hartington Road, Southall, UB2 5BQ
Scores 68 out of 100, good for a GP surgery in England. 80% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 73
- Easy to get through on the phone70
- Easy to contact online77
- Good experience of getting in touch52
- Did not wait too long for the appointment81
Quality of care 60
- Patients rate the surgery as good52
- Patients got what they needed44
- Doctors and nurses listen44
- Patients trust the staff55
- Inspection rating (Good)50
- Health checks and screening done99
- Meets NHS clinical targets75
- Children vaccinated on time58
What patients say
118 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
80%
say their experience is good
above the England average (77%)
-4
change since last year
2025: 83% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 59% |
| Easy to contact via website | 70% | 58% | 63% |
| Easy to contact via NHS App | 56% | 54% | 72% |
| Reception staff helpful | 88% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 43% |
| Sees preferred clinician | 47% | 42% | 52% |
| What happened when they got in touch | |||
| Knew what would happen next | 72% | 84% | 67% |
| Next steps within 2 days | 95% | 93% | 95% |
| Good experience of contacting | 76% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 63% |
| Waiting time was about right | 82% | 69% | 57% |
| Remote appointment | 37% | 26% | 41% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 88% |
| Treated with care and concern | 88% | 86% | 82% |
| Considered mental wellbeing | 83% | 75% | 76% |
| Had all the information needed | 93% | 92% | 91% |
| Confidence and trust | 94% | 93% | 95% |
| Involved in decisions | 93% | 92% | 90% |
| Needs were met | 90% | 90% | 89% |
| Overall | |||
| Overall experience good | 80% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 83% |
| Supported by local services | 67% | 70% | 57% |
| Discussed managing condition | 67% | 43% | 70% |
| Agreed a care plan | 48% | 46% | 72% |
Green means at least 2 points better than England, red at least 2 points worse. With about 118 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 7pm |
| Tuesday | 8am to 7pm |
| Wednesday | 8am to 7pm |
| Thursday | 8am to 7pm |
| Friday | 8am to 7pm |
| Saturday | 8am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 10 October 2023. Bank holidays may differ.
- Address
- Hartington Road, Southall, UB2 5BQ
- Phone
- 020 3405 7750
- [email protected]
- Website
- www.featherstoneroadhc.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Southall PCN (a group of local surgeries that share services)
- NHS code
- Y02342 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Parent and baby room
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.5% | 15.2% |
| Diabetes | 12.8% | 7.9% |
| Asthma | 4.1% | 6.6% |
| COPD | 0.4% | 1.9% |
| Coronary heart disease | 1.7% | 3.0% |
| Depression | 4.4% | 14.3% |
| Obesity | 17.0% | 13.9% |
| Smoking | 6.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 86% | 75% |
| Blood pressure controlled (hypertension, under 80) | 85% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 92% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 97% | 78% |
| Asthma: annual review | 84% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Featherstone Road Health Centrethis surgery | – | 68 | 72% | 80% | Yes |
| Belmont Medical CentreSouthall, UB2 5DU | 0.1 mile | 9 | 44% | 56% | Yes |
| Hammond Road SurgerySouthall, UB2 4EH | 0.3 miles | 75 | 78% | 86% | Yes |
| Welcome PracticeSouthall, UB2 4EY | 0.4 miles | 41 | 75% | 76% | Yes |
| Sunrise Medical CentreSouthall, UB1 1HS | 0.6 miles | 13 | 50% | 64% | Yes |
| Guru Nanak Medical CentreSouthall, UB1 1EQ | 0.6 miles | 14 | 53% | 66% | Yes |
| The Mwh PracticeSouthall, UB1 1LA | 0.6 miles | 49 | 65% | 79% | Yes |
| The Saluja ClinicSouthall, UB1 2AY | 0.7 miles | 38 | 64% | 76% | Yes |
| The Town SurgerySouthall, UB1 1PZ | 0.8 miles | 96 | 88% | 94% | Yes |
| Lady Margaret Road Medical CentreSouthall, UB1 2PH | 0.8 miles | 21 | 56% | 66% | Yes |
The Town Surgery is 0.8 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Featherstone Road Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Featherstone Road Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 3405 7750.
How do patients rate Featherstone Road Health Centre?
In the 2026 NHS GP Patient Survey, 80% of patients at Featherstone Road Health Centre said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 68 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Featherstone Road Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Featherstone Road Health Centre as Good at its last published inspection (report published 24 August 2026).
What are the opening times of Featherstone Road Health Centre?
Reception is open Monday 8am to 7pm, Tuesday 8am to 7pm, Wednesday 8am to 7pm, Thursday 8am to 7pm, Friday 8am to 7pm, Saturday 8am to 1pm, Sunday closed. The surgery last confirmed these times on 10 October 2023. Bank holidays may differ.
How do I contact Featherstone Road Health Centre?
Call 020 3405 7750 or visit its website, www.featherstoneroadhc.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Hartington Road, Southall, UB2 5BQ.
How many patients are registered at Featherstone Road Health Centre?
Around 9,705 patients are registered (January 2025). The surgery is part of South Southall PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.