GP surgery in Southall
Guru Nanak Medical Centre
1-3 Woodlands Road, Southall, UB1 1EQ
Scores 14 out of 100, poor for a GP surgery in England. 66% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 13
- Easy to get through on the phone34
- Easy to contact online38
- Good experience of getting in touch11
- Did not wait too long for the appointment5
Quality of care 19
- Patients rate the surgery as good12
- Patients got what they needed4
- Doctors and nurses listen2
- Patients trust the staff27
- Inspection rating (Good)50
- Health checks and screening done78
- Meets NHS clinical targets79
- Children vaccinated on time89
What patients say
98 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
65%
say their experience is good
well below the England average (77%)
+1
change since last year
2025: 64% · 2026: 66%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 52% |
| Easy to contact via website | 53% | 58% | 44% |
| Easy to contact via NHS App | 60% | 54% | 48% |
| Reception staff helpful | 67% | 85% | 66% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 41% |
| Sees preferred clinician | 39% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 69% | 84% | 55% |
| Next steps within 2 days | 87% | 93% | 86% |
| Good experience of contacting | 58% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 42% |
| Waiting time was about right | 48% | 69% | 40% |
| Remote appointment | 42% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 71% | 87% | 77% |
| Treated with care and concern | 71% | 86% | 72% |
| Considered mental wellbeing | 60% | 75% | 68% |
| Had all the information needed | 86% | 92% | 91% |
| Confidence and trust | 90% | 93% | 77% |
| Involved in decisions | 91% | 92% | 83% |
| Needs were met | 79% | 90% | 76% |
| Overall | |||
| Overall experience good | 65% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 62% | 79% | 66% |
| Supported by local services | 50% | 70% | 48% |
| Discussed managing condition | 44% | 43% | 46% |
| Agreed a care plan | 49% | 46% | 64% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 10am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 26 January 2026. Bank holidays may differ.
- Address
- 1-3 Woodlands Road, Southall, UB1 1EQ
- Phone
- 020 8574 1246
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Southall PCN (a group of local surgeries that share services)
- NHS code
- E85121 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Singh G
- 238 Botwell Lane, Hayes, UB3 2AP
Access and facilities
- Accessible toilets
- Bus stop nearby
- Free NHS WiFi
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 8 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.4% | 15.2% |
| Diabetes | 12.0% | 7.9% |
| Asthma | 4.9% | 6.6% |
| COPD | 0.4% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 5.1% | 14.3% |
| Obesity | 14.5% | 13.9% |
| Smoking | 6.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 79% | 87% |
| Diabetes: blood pressure on target | 83% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 90% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Guru Nanak Medical Centrethis surgery | – | 14 | 53% | 66% | Yes |
| Sunrise Medical CentreSouthall, UB1 1HS | 0.2 miles | 13 | 50% | 64% | Yes |
| The Saluja ClinicSouthall, UB1 2AY | 0.3 miles | 38 | 64% | 76% | Yes |
| The Mwh PracticeSouthall, UB1 1LA | 0.3 miles | 49 | 65% | 79% | Yes |
| The Town SurgerySouthall, UB1 1PZ | 0.4 miles | 96 | 88% | 94% | Yes |
| Lady Margaret Road Medical CentreSouthall, UB1 2PH | 0.5 miles | 21 | 56% | 66% | Yes |
| Featherstone Road Health CentreSouthall, UB2 5BQ | 0.6 miles | 68 | 72% | 80% | Yes |
| Chepstow Gardens Medical CentreSouthall, UB1 2RL | 0.7 miles | 18 | 54% | 69% | Yes |
| The Southall Medical CentreSouthall, UB1 2PT | 0.7 miles | 8 | 48% | 57% | Yes |
| Belmont Medical CentreSouthall, UB2 5DU | 0.8 miles | 9 | 44% | 56% | Yes |
The Saluja Clinic is 0.3 miles away, scores 38 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Guru Nanak Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Guru Nanak Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8574 1246.
How do patients rate Guru Nanak Medical Centre?
In the 2026 NHS GP Patient Survey, 66% of patients at Guru Nanak Medical Centre said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 14 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Guru Nanak Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Guru Nanak Medical Centre as Good at its last published inspection (report published 8 November 2016).
What are the opening times of Guru Nanak Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 10am to 1pm, Sunday closed. The surgery last confirmed these times on 26 January 2026. Bank holidays may differ.
How do I contact Guru Nanak Medical Centre?
Call 020 8574 1246. You can also book and order repeat prescriptions in the NHS App. The address is 1-3 Woodlands Road, Southall, UB1 1EQ.
Does Guru Nanak Medical Centre have a branch surgery?
Yes. Guru Nanak Medical Centre also runs Singh G (238 Botwell Lane, Hayes, UB3 2AP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Guru Nanak Medical Centre?
Around 14,602 patients are registered (January 2025). The surgery is part of South Southall PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.