GP surgery in Quinton
Ridgacre House Surgery
83 Ridgacre Road, Quinton, Birmingham, B32 2TJ
Scores 64 out of 100, good for a GP surgery in England. 82% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 60
- Easy to get through on the phone27
- Easy to contact online78
- Good experience of getting in touch63
- Did not wait too long for the appointment77
Quality of care 68
- Patients rate the surgery as good59
- Patients got what they needed56
- Doctors and nurses listen50
- Patients trust the staff70
- Inspection rating (Outstanding)98
- Health checks and screening done58
- Meets NHS clinical targets29
- Children vaccinated on time18
What patients say
112 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
82%
say their experience is good
above the England average (77%)
+7
change since last year
2025: 75% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 32% |
| Easy to contact via website | 70% | 58% | 61% |
| Easy to contact via NHS App | 65% | 54% | 48% |
| Reception staff helpful | 88% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 27% |
| Sees preferred clinician | 23% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 84% |
| Next steps within 2 days | 99% | 93% | 95% |
| Good experience of contacting | 80% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 75% |
| Waiting time was about right | 81% | 69% | 69% |
| Remote appointment | 30% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 80% |
| Treated with care and concern | 90% | 86% | 78% |
| Considered mental wellbeing | 64% | 75% | 69% |
| Had all the information needed | 94% | 92% | 95% |
| Confidence and trust | 96% | 93% | 90% |
| Involved in decisions | 92% | 92% | 82% |
| Needs were met | 92% | 90% | 87% |
| Overall | |||
| Overall experience good | 82% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 85% |
| Supported by local services | 64% | 70% | 77% |
| Discussed managing condition | 48% | 43% | 52% |
| Agreed a care plan | 68% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 January 2026. Bank holidays may differ.
- Address
- 83 Ridgacre Road, Quinton, Birmingham, B32 2TJ
- Phone
- 0121 422 3111
- [email protected]
- Website
- www.ridgacrehousesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Quinton and Harborne PCN (a group of local surgeries that share services)
- NHS code
- M85172 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Highfield Lane Medical Centre
- 88 Highfield Lane, Birmingham, B32 1QX
- Ridgacre Annex
- 127 White Road, Quinton, Birmingham, B32 2SX
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Disabled car parking
- Free on-site car parking
- Lift
- Off-site car parking nearby
- Pharmacy
- Step-free access at entrances and exits
- Toilets
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 22 May 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Outstanding |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.1% | 15.2% |
| Diabetes | 9.0% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 15.3% | 14.3% |
| Obesity | 13.7% | 13.9% |
| Smoking | 13.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Ridgacre House Surgerythis surgery | – | 64 | 50% | 82% | Yes |
| Warley Medical CentreOldbury, B68 0RT | 0.9 miles | 62 | 52% | 82% | Yes |
| Lapal Medical PracticeHalesowen, B62 0HP | 1.1 miles | 32 | 47% | 80% | Yes |
| Lordswood House Group Medical PracticeBirmingham, B17 9DB | 1.2 miles | 38 | 37% | 78% | Yes |
| Hill Top Medical CentreOldbury, B68 9DU | 1.3 miles | 10 | 37% | 59% | Yes |
| Woodgate Valley Health CentreBirmingham, B32 3SD | 1.3 miles | 20 | 51% | 74% | Yes |
| Bearwood Medical CentreSmethwick, B67 5BP | 1.3 miles | 76 | 77% | 83% | Yes |
| Sherwood House Medical PracticeBirmingham, B17 8DP | 1.6 miles | 83 | 65% | 94% | Yes |
| Feldon Lane PracticeHalesowen, B62 9DR | 1.7 miles | 15 | 44% | 65% | Yes |
| Jiggins Lane Medical CentreBirmingham, B32 3LE | 1.7 miles | 62 | 61% | 83% | Yes |
Bearwood Medical Centre is 1.3 miles away, scores 76 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Ridgacre House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Ridgacre House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0121 422 3111.
How do patients rate Ridgacre House Surgery?
In the 2026 NHS GP Patient Survey, 82% of patients at Ridgacre House Surgery said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 64 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Ridgacre House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Ridgacre House Surgery as Outstanding at its last published inspection (report published 22 May 2019).
What are the opening times of Ridgacre House Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 January 2026. Bank holidays may differ.
How do I contact Ridgacre House Surgery?
Call 0121 422 3111 or visit its website, www.ridgacrehousesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 83 Ridgacre Road, Quinton, Birmingham, B32 2TJ.
Does Ridgacre House Surgery have a branch surgery?
Yes. Ridgacre House Surgery also runs Highfield Lane Medical Centre (88 Highfield Lane, Birmingham, B32 1QX) and Ridgacre Annex (127 White Road, Quinton, Birmingham, B32 2SX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Ridgacre House Surgery?
Around 13,939 patients are registered (January 2025). The surgery is part of Quinton and Harborne PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.