GP surgery in Cumberland
Fellview Healthcare
St. Bridgets Lane, Egremont, CA22 2BD
Scores 22 out of 100, below average for a GP surgery in England. 68% of patients say their experience is good and 29% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 14
- Easy to get through on the phone4
- Easy to contact online41
- Good experience of getting in touch30
- Did not wait too long for the appointment18
Quality of care 38
- Patients rate the surgery as good18
- Patients got what they needed31
- Doctors and nurses listen41
- Patients trust the staff39
- Inspection rating (Good)50
- Health checks and screening done76
- Meets NHS clinical targets93
- Children vaccinated on time92
What patients say
106 patients answered the 2026 NHS survey about this surgery.
29%
find the phone easy
well below the England average (57%)
68%
say their experience is good
well below the England average (77%)
+12
change since last year
2025: 56% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 29% | 57% | 19% |
| Easy to contact via website | 55% | 58% | 47% |
| Easy to contact via NHS App | 59% | 54% | 32% |
| Reception staff helpful | 72% | 85% | 67% |
| Seeing the same person | |||
| Has a preferred clinician | 12% | 31% | 22% |
| Sees preferred clinician | 20% | 42% | 10% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 86% |
| Next steps within 2 days | 81% | 93% | 92% |
| Good experience of contacting | 68% | 73% | 56% |
| The appointment | |||
| Offered a choice of time or day | 30% | 57% | 30% |
| Waiting time was about right | 58% | 69% | 61% |
| Remote appointment | 28% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 85% |
| Treated with care and concern | 80% | 86% | 80% |
| Considered mental wellbeing | 73% | 75% | 62% |
| Had all the information needed | 91% | 92% | 89% |
| Confidence and trust | 92% | 93% | 89% |
| Involved in decisions | 92% | 92% | 91% |
| Needs were met | 88% | 90% | 90% |
| Overall | |||
| Overall experience good | 68% | 77% | 56% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 72% |
| Supported by local services | 55% | 70% | 71% |
| Discussed managing condition | 27% | 43% | 43% |
| Agreed a care plan | 45% | 46% | 32% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 October 2025. Bank holidays may differ.
- Address
- St. Bridgets Lane, Egremont, CA22 2BD
- Phone
- 01946 820203
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Copeland PCN (a group of local surgeries that share services)
- NHS code
- A82044 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Cleator Moor Surgery
- Birks Road, Cleator Moor, CA25 5HP
- Flatt Walks
- Flatt Walks Health Centre, Castle Mews, Whitehaven, CA28 7QE
- Griffin Close
- Griffin Close Medical Centre, Griffin Close, Frizington, CA26 3SH
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Disabled car parking
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Toilets
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.6% | 15.2% |
| Diabetes | 9.5% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 4.7% | 3.0% |
| Depression | 22.4% | 14.3% |
| Obesity | 21.4% | 13.9% |
| Smoking | 14.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Fellview Healthcarethis surgery | – | 22 | 29% | 68% | Yes |
| Westcroft House SurgeryEgremont, CA22 2DB | 0.1 mile | 61 | 81% | 83% | Yes |
| Lowther Medical CentreWhitehaven, CA28 7RG | 4.9 miles | 27 | 40% | 71% | Yes |
| Mansion House SurgeryWhitehaven, CA28 7BU | 5.0 miles | 79 | 64% | 88% | Yes |
| Seascale Health CentreSeascale, CA20 1PN | 6.2 miles | 74 | 72% | 85% | Yes |
| Distington SurgeryWorkington, CA14 5UR | 7.8 miles | 83 | 75% | 87% | Yes |
| James Street Group PracticeWorkington, CA14 2DL | 11.3 miles | 12 | 32% | 66% | Yes |
| Castlegate and Derwent SurgeryCockermouth, CA13 9HT | 14.5 miles | 28 | 39% | 74% | Yes |
| Maryport Health ServicesMaryport, CA15 8EL | 15.6 miles | 12 | 25% | 62% | Yes |
Westcroft House Surgery is 0.1 mile away, scores 61 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Fellview Healthcare taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Fellview Healthcare was taking on new patients. You can register online through the NHS website or call the surgery on 01946 820203.
How do patients rate Fellview Healthcare?
In the 2026 NHS GP Patient Survey, 68% of patients at Fellview Healthcare said their overall experience was good. The England average is 77%. 29% found it easy to get through by phone (England 57%). Its GPScore is 22 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Fellview Healthcare?
The Care Quality Commission, which inspects GP surgeries in England, rated Fellview Healthcare as Good at its last published inspection (report published 21 August 2025).
What are the opening times of Fellview Healthcare?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 October 2025. Bank holidays may differ.
How do I contact Fellview Healthcare?
Call 01946 820203. You can also book and order repeat prescriptions in the NHS App. The address is St. Bridgets Lane, Egremont, CA22 2BD.
Does Fellview Healthcare have a branch surgery?
Yes. Fellview Healthcare also runs Cleator Moor Surgery (Birks Road, Cleator Moor, CA25 5HP) and Flatt Walks (Flatt Walks Health Centre, Castle Mews, Whitehaven, CA28 7QE) and Griffin Close (Griffin Close Medical Centre, Griffin Close, Frizington, CA26 3SH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Fellview Healthcare?
Around 23,176 patients are registered (January 2025). The surgery is part of Copeland PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.